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Chevron Renaissance - HR Surfers Paradise

3.5 star property
Apartment with free parking, a short walk to Cavill Avenue

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Photo gallery for Chevron Renaissance - HR Surfers Paradise

Apartment, 3 Bedrooms, 2 Bathrooms, Ocean View (Apartment 2392) | View from room
View from room
Apartment, 3 Bedrooms, 2 Bathrooms (Apartment 2382) | View from room
Apartment, 2 Bedrooms, 2 Bathrooms (Apartment 2185) | View from room
Apartment, 2 Bedrooms (Apartment 1092) | Living room

Reviews

8.4 out of 10

Very good

Popular amenities

  • Spa
    Spa
  • Gym
    Gym
  • Washer
    Washer
  • Pool
    Pool
  • Barbecue grill
    Barbecue grill
  • Outdoor space
    Outdoor space

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Apartment, 3 Bedrooms, 2 Bathrooms, Ocean View (Apartment 2392)

Apartment, 3 Bedrooms, 2 Bathrooms, Ocean View (Apartment 2392) | Living area

Apartment, 3 Bedrooms, 2 Bathrooms, Ocean View (Apartment 2392)

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 137 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 2 Queen Beds and 2 Single Beds

View all photos for Deluxe Apartment

Deluxe Apartment

Deluxe Apartment

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 6
  • 1 Queen Bed and 2 Single Beds

View all photos for Family Apartment, Multiple Beds, Ocean View

Individually decorated, individually furnished, iron/ironing board

Family Apartment, Multiple Beds, Ocean View

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 3 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 4 Single Beds

View all photos for Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Apartment 2305)

Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Apartment 2305) | In-room dining

Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Apartment 2305)

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds

View all photos for Grand Apartment, 3 Bedrooms, 2 Bathrooms, Ocean View

Grand Apartment, 3 Bedrooms, 2 Bathrooms, Ocean View | Living area

Grand Apartment, 3 Bedrooms, 2 Bathrooms, Ocean View

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 1 Double Bed

View all photos for Apartment

Apartment

Apartment

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 6
  • 1 Queen Bed and 1 Double Bed

View all photos for Family Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Apartment 2196)

Family Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Apartment 2196)

Family Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Apartment 2196)

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Apartment 1293)

Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Apartment 1293) | Living area

Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Apartment 1293)

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 6
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment, 2 Bedrooms (Apartment 1092)

Apartment, 2 Bedrooms (Apartment 1092) | Living room

Apartment, 2 Bedrooms (Apartment 1092)

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 6
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Apartment 2364)

Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Apartment 2364)

Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Apartment 2364)

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 King Bed and 2 Large Single Beds

View all photos for Apartment, 3 Bedrooms, 2 Bathrooms, Ocean View

Apartment, 3 Bedrooms, 2 Bathrooms, Ocean View | Terrace/patio

Apartment, 3 Bedrooms, 2 Bathrooms, Ocean View

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 3 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Apartment, 2 Bedrooms, 2 Bathrooms, Courtyard View (Apartment 2196)

Apartment, 2 Bedrooms, 2 Bathrooms, Courtyard View (Apartment 2196) | Living area

Apartment, 2 Bedrooms, 2 Bathrooms, Courtyard View (Apartment 2196)

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Apartment 2196)

Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Apartment 2196) | Living area

Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Apartment 2196)

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 6
  • 1 Queen Bed and 2 Single Beds

Two-Bedroom Apartment - Apartment 2196

  • Sleeps 6
  • 2 Single Beds and 1 Double Bed

Luxury Suite With Ocean View

  • Sleeps 6
  • 2 Double Beds, 1 Queen Bed and 1 King Bed

Two-Bedroom Apartment - Apartment 1293

  • Sleeps 6
  • 2 Single Beds and 1 Double Bed

Two-Bedroom Apartment - Apartment 2305

  • Sleeps 6
  • 1 Double Bed

Apartment

  • Sleeps 6
  • 1 Queen Bed and 1 Double Bed

Ocean View Suite With Balcony

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

Three-Bedroom Apartment - Apartment 1135

  • Sleeps 8
  • 2 Queen Beds, 2 Single Beds and 1 King Bed

Two-Bedroom Apartment - Apartment 1092

  • Sleeps 6
  • 1 Double Bed and 2 Single Beds

Deluxe Room With View

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Two-Bedroom Apartment - Apartment 2364

  • Sleeps 6
  • 2 Single Beds and 1 Queen Bed

Deluxe Apartment

  • Sleeps 6
  • 2 Single Beds and 1 Queen Bed

Family Apartment, Multiple Beds, Ocean View

  • Sleeps 8
  • 4 Single Beds and 1 King Bed

Three Bedroom Ocean Suite

  • Sleeps 6
  • 1 Queen Bed and 2 Single Beds

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8.6 out of 10, Excellent, (282)
The price is €991
includes taxes & fees
29 Nov - 30 Nov
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About the area

Map
23 Ferny Avenue, Surfers Paradise, QLD, 4217

What's nearby

  • Chevron Renaissance - 1 min walk - 0.0 km
  • Cavill Avenue - 3 min walk - 0.3 km
  • Slingshot - 5 min walk - 0.5 km
  • Surfers Paradise Beach - 6 min walk - 0.5 km
  • SkyPoint Observation Deck - 11 min walk - 1.0 km

Getting around

  • Cypress Avenue Station - 6 min walk
  • Varsity Lakes Station - 21 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 36 min drive

Restaurants

  • ‪Chevron Renaissance Shopping Centre - ‬3 min walk
  • ‪Betty's Burgers - ‬3 min walk
  • ‪Clock Hotel - ‬3 min walk
  • ‪Waxy's Irish Pub - ‬5 min walk
  • ‪La Jordania Restaurant - ‬5 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Chevron Renaissance - HR Surfers Paradise

Apartment with free parking, a short walk to Cavill Avenue
An indoor pool, an outdoor pool and a restaurant are available at this smoke-free apartment building. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a sauna and a coffee shop/cafe are on-site. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, a flat-screen TV comes with digital channels, and guests can also appreciate conveniences, such as a washer/dryer and a coffee/tea maker. Housekeeping is not available.
Chevron Renaissance - HR Surfers Paradise offers 17 air-conditioned accommodations with washers/dryers and coffee/tea makers. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Accommodation at this 3.5-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers.

Guests can surf the web using complimentary wired and wireless Internet access. 38-inch flat-screen televisions come with digital channels.

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services.

Languages

English

Property amenities

Beach

  • White sand beach nearby

Pool/Spa

  • Indoor pool
  • Outdoor pool
  • Sauna
  • Spa services

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Family friendly

  • Children's pool

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Dining

  • A coffee shop/cafe
  • A restaurant

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

Living spaces

  • Living room

Entertainment

  • 38-inch flat-screen TV with digital channels

Outdoor areas

  • Barbecue grill
  • Furnished balcony
  • Garden
  • Picnic area

Laundry

  • Laundry facilities
  • Washer/dryer

Work spaces

  • Business centre

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Iron/ironing board
  • No housekeeping service
  • Tour and ticket assistance
  • Vending machine

Things to do

  • Arcade/game room
  • Children's pool
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 17 units
  • Garden
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Shop 2, 3142 Surfers Paradise Blvd., Surfers Paradise, QLD, 4217]

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

Property is also known as

GCHR Chevron Renaissance Apartment Surfers Paradise
GCHR Chevron Renaissance Apartment
GCHR Chevron Renaissance Surfers Paradise
Apartment Chevron Renaissance – GCHR
Chevron Renaissance GCHR Apartment Surfers Paradise
Chevron Renaissance GCHR Apartment
Chevron Renaissance GCHR Surfers Paradise
Apartment Chevron Renaissance – GCHR Surfers Paradise
Surfers Paradise Chevron Renaissance – GCHR Apartment
Chevron Renaissance – GCHR Surfers Paradise
GCHR Chevron Renaissance
Chevron Renaissance – Gchr
Chevron Renaissance GCHR Apartment Surfers Paradise
Chevron Renaissance GCHR Apartment
Chevron Renaissance GCHR Surfers Paradise
Chevron Renaissance GCHR
Apartment Chevron Renaissance – GCHR Surfers Paradise
Surfers Paradise Chevron Renaissance – GCHR Apartment
Apartment Chevron Renaissance – GCHR
Chevron Renaissance – GCHR Surfers Paradise
GCHR Chevron Renaissance
Chevron Renaissance Gchr
Surfers Paradise Chevron Renaissance – GCHR Apartment
Chevron Renaissance GCHR Apartment Surfers Paradise
Chevron Renaissance GCHR Apartment
Chevron Renaissance GCHR Surfers Paradise
Apartment Chevron Renaissance – GCHR Surfers Paradise
Apartment Chevron Renaissance – GCHR
Chevron Renaissance – GCHR Surfers Paradise
Chevron Renaissance GCHR
GCHR Chevron Renaissance
Chevron Renaissance Gchr
Chevron Renaissance – GCHR
Chevron Renaissance HR Surfers Paradise
Chevron Renaissance - HR Surfers Paradise Apartment

Frequently asked questions

Does Chevron Renaissance - HR Surfers Paradise have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool.

Is Chevron Renaissance - HR Surfers Paradise pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Chevron Renaissance - HR Surfers Paradise?

Self-parking is free at this property.

What time is check-in at Chevron Renaissance - HR Surfers Paradise?

Check-in begins at 2 PM.

What time is check-out at Chevron Renaissance - HR Surfers Paradise?

Checkout is at 10 AM.

Where is Chevron Renaissance - HR Surfers Paradise located?

Located in Surfers Paradise, this apartment building is within a 5-minute walk of Chevron Renaissance and Cavill Avenue. Surfers Paradise Beach and SkyPoint Observation Deck are also within 15 minutes. Cypress Avenue Station is 6 minutes by foot and Florida Gardens station is 26 minutes.

Chevron Renaissance - HR Surfers Paradise Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 82 out of 182 reviews" "
Rating 8 - Good. 64 out of 182 reviews" "
Rating 6 - Okay. 23 out of 182 reviews" "
Rating 4 - Poor. 12 out of 182 reviews" "
Rating 2 - Terrible. 1 out of 182 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elaine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a great view, nice open and clean apartment. Really comfy and enjoyable stay.
Stayed 5 nights in Nov 2024

8/10 Good

glenn

Travelled with family and small children
Liked: Cleanliness, amenities
Plenty of pools for kids to swim easy transport around gold coast tour guide down stairs was great help
Stayed 4 nights in Nov 2024

6/10 Okay

James

Travelled with family
No block out blinds in the master bedroom, block out blinds in the second bedroom where too short so good for nothing. Biggest disappointment as kids where awake at 5.30am. Few things broken or need replacing, couch was dirty, kitchen lacking basics.
Stayed 7 nights in Oct 2024

10/10 Excellent

Tanya

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The swimming area and hotel amenities were amazing. Never a long wait at lifts. Actual rooms were great sizes, very clean and also located right on top of Coles
Stayed 3 nights in Oct 2024

8/10 Good

Grant

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property with spectacular ocean views. Pleny of space to sleep 5 comfortably. Very central
Stayed 4 nights in Sep 2024

6/10 Okay

Caroline Peta

Stayed 6 nights in Sep 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed on the 33rd floor and the view from our hotel room was breathtaking. We stayed in a 2 bedroom apartment and the rooms were huge, comfy beds and best location to everything that you need. Loved the pool and gym. Highly recommended.
Stayed 3 nights in Jul 2024

8/10 Good

SHINTARO

Travelled with family
Liked: Amenities, property conditions & facilities
Good
Stayed 16 nights in Aug 2024

10/10 Excellent

Lynda

Liked: Cleanliness, room comfort
Love the Chevron Renaissance Towers, great location and great views
Stayed 4 nights in Aug 2024

10/10 Excellent

Nawell

Travelled with family
Liked: Room comfort
Luv everything about the chevron renaissance
Stayed 3 nights in Aug 2024

8/10 Good

Jason

Stayed 7 nights in Jul 2024

10/10 Excellent

Ricky

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great central location. Wonderful views from our 3 bed appartment on level 22. Great pools/spa and perfect for the family.
Stayed 5 nights in Jul 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location with all the amenities and a pool for the kids
Stayed 4 nights in Jul 2024

8/10 Good

Sharon Lynette

Travelled with family
Liked: Amenities, property conditions & facilities
Property is close to everything, so convenient having a shopping centre downstairs and around the corner from Cavill Ave and many attractions. Room could do with an upgrade
Stayed 6 nights in Jun 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, room comfort
Great place to stay especially for families. Indoor pool & spa, outdoor pools. Kids playground. Close to shops, restaurant's, transport & entertainment for the children. The only negativity I have is our air conditioning in our unit did not work & the water took ages to drain bath & sink. Also NO EXTRA blankets which was needed as weather was cold in morning & @ nite. Thank you
Stayed 5 nights in Jun 2024

8/10 Good

Siong Tuan

Travelled with group
Liked: Cleanliness, amenities
Great location. Rooms were relatively clean. But the furniture was a little old and slightly damaged
Stayed 4 nights in May 2024

4/10 Poor

Helen

Travelled with family
Disliked: Room comfort
The room we were in was very outdated. The dining chairs were falling to pieces ,the toilet was broken the shower didn’t work properly the beds were rock hard. The bathroom basin had a crack from one side to the other. It needs a lot of renovation & new furniture. Not sure if I would stay here again , when I booked through hotels.com I didn’t expect that this property was through a 3rd party with no reception at the property. If that had been advertised I wouldn’t have stayed here , as we had to walk a long way with a tired 3 year old to find the keys which are just in a lockbox a couple of streets away. This was the worst apartment I have ever stayed in.
Stayed 4 nights in May 2024

6/10 Okay

Ghassan

Disliked: Property conditions & facilities
Near all amenities
Stayed 4 nights in May 2024

10/10 Excellent

Malama

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 4 nights in Apr 2024

10/10 Excellent

Czarevna

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
From the moment I stepped into this apartment, I was greeted by a sense of comfort and style. The kitchen boasts modern appliances and ample storage, perfect for whipping up culinary creations. The living area is inviting, with large windows with natural light, creating a cozy atmosphere for relaxation . The bedroom is a sanctuary, with a plush bed and soft linens ensuring a restful night's sleep.
Stayed 3 nights in Apr 2024

6/10 Okay

Bronwyn Louise

Travelled with family
Liked: Cleanliness
Location Location Location and views from level 36….amazing. The unit is managed by HRSP and the info provided on how to enter the building is poorly done, outdated an irrelevant unless you needed to park a car. The unit was poorly kept, outdated furniture, main bedroom curtains are to small so I needed to clip them together to closed them. Toilet seat was broken and unusable. Carpet was newish, beds were comfy. The provision of 1 toilet roll per toilet, 1 dishwasher tablet, 2 garbage bags and 1 sachet of washing up liquid for a 4 night stay is inadequate. The indoor pool was closed during our stay and the outdoor pool was cold and the spa full of kids. The unit is located above Coles and easy walking distance to Cavill Ave and the Tram.
Stayed 4 nights in Mar 2024

10/10 Excellent

Alana

Travelled with family and small children
Liked: Cleanliness, amenities
Beautiful view of the ocean, spacious and comfortable apartment. We enjoyed our time there and a terrific pool and facilities. However, there was a broken sharp soap holder in the shower, dodgy tap that wasn’t loose and an impossible to close sliding door (all in the ensuite bathroom) were a few of the small things that really need fixing in the apartment.
Stayed 4 nights in Mar 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, property conditions & facilities
Loved thee location especially the views
Stayed 5 nights in Mar 2024

2/10 Terrible

Jenny

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Stay i this property is a headache. The check in was a nightmare, theres nonone to talk in the office (regardless of the day or hour) keys must be collected from a security box in another location but I never received the code to open the safety box the phone provided doesn’t work and the didn't get any reply by email either. After 1 hour with wotif costumer service neither them or I could contact anyone in charge of the property, my little one was asleep in the car and I was asked to move multiple times from the "loading zone" stipulated by the as parking spot for key collection, the only way I could get my keys was because someone else was collecting theirs and opened the security box and I beg them to let me grab my set, I show them almost crying how long I was trying to contact the property regarding my problem and finally they let me get my keys, the return was a nightmare too and again I only was able to drop off the keys in the security box because someone else was opening the safe. The apartment was dirty when we arrived, the beds broken with pieces hanging off the base support and the springs sticking out of the mattresses, the showers and toilet seats in very bad condition too, thick dust and stains in various surfaces and again no one to talk to apart from the wotif customer service but they can't do anything because. The parking is so small that we couldn't get out of the car through the doors we had to use the booth for it.
Stayed 3 nights in Feb 2024