2/10 Terrible
Shannon
Travelled with family and small children
17 Nov 2024
Disliked: Cleanliness, amenities, property conditions & facilities
The motel IS NOT well maintained. Any maintenance fixes in the room are not done properly. For example I couldn't use the blow dryer because it wasn't mounted to the wall correctly, and it hit me in the head when I tried to pull out the dryer from the holder, and on top of that shower door broke.
I phone Travel Lodge before our stay to confirm there were doors separating the suited room. They said there were doors, but when we arrived we found curtains separating the two rooms.
The heater is so lound when it turns on, and it was going on and off all night. We did not sleep well at all. The beds and pillows were so uncomfortable.
The first night I opened up the couch hide a bed for my son and noticed some black substand scattered on the bed. Upon closer inspection I realized they were mouse droppings. Needless to say he did not sleep there.
The next day I noticed that a bag of popcorn I had brought in a lunch bag had a hole chewed through it.
The following morning we actually saw the mouse climbing up between the wall and the sink in the main room. I screamed and the mouse dropped to the floor and scurried behind the couch. The motel staff came and place a trap, but we only had a few hours until checkout.
We were very very unhappy with our stay, but we felt trapped as we had already booked and paid through Expedia. We will never stay here again and recommend that the hotel seek better management and maintenance training as well as put some money back into the motel.
Shannon
Stayed 2 nights in Nov 2024