Gosau Hotel Guide - Luxury Hotels in Gosau, Upper Austria

"Great location and amenities. Friendly staff, clean and comfortable room and delicious food. Booked a room with lake view and it was perfect. "

"Arabella hotel is a unique hotel that impressed our family. Warm welcome from the reception as if you were greeted by your friends that respect you and want to look after you. We were offered as treat warm nuts in a paper bag that added on our Christmas mood upon arrival on Christmas Eve. The classic decoration and the old Austrian style was impressive but at the same time you could easily identify how well maintained this hotel is up to detail. The room was beautiful, spotless and big enough. We had breakfast pre booked and it had great selection of breakfast including freshly baked Austrian Christmas cookies. The Christmas dinner was up to Michelin star level! Super delicious. The staff were so friendly but also very professional and I can’t comment enough the person that cleaned our room as for two nights they even polished the bath and cleaned behind the bed and that explains how spotless the hotel was. Diana and Doti at the breakfast made us feel so warm on Christmas like we were with family! The swimming pool was warm enough and also very clean. The windows around the pool offer beautiful views! There was play area that our little one enjoyed as there is plenty of space and activities and games to keep kids busy. Our son was also offered a sledge to ride as it had quite a lot of snow when we visited. The location is a plus also. The only thing negative for us was that on Christmas Day we would expect a bit more festive atmosphere at the dinner. "

"The hotel is advertised as having AC, this was a key element in my decision to book this hotel. Apparently they turn it off when it gets cold, according to them and other guests should just open the windows. We were promised that the hotel manager would contact us as we complained about it. That was on Saturday and we checked out on Monday. I have yet to hear back from her or anyone in the property. The receptionist offered us another room where they opened the windows. How did i not think of that? I asked to get at least a fan but i'm only a paying customer, why should i get a response? The hotel images, suggest that it is somewhat secluded. This is not the case as i was woken up by trains passing nearby (100-200m) at 7am. We had to sleep with open windows... Not my ideal vacation. The only bright side in this hotel was the F&B staff who were super friendly and helpful."