4/10 Poor
Jacqueline
Travelled with family
27 Jan 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
The cleaners appeared to be rushed and the clients' rooms suffered. There were shoe prints in the shower where it had been cleaned and t bags were not replenished. The sink plug hole would not stay pressed down therefore I could not get a bowl of water for washing. The TV was faulty and programs often had the sound out of synch, and therefore made little sense. (island reception?)The breakfast foods, while the choices seemed to be plentiful, were disappointing. Eggs were always overcooked and there were too many left at the end of the breakfast session, along with bacon left in huge wads and other items over catered. The granola was not actually granola and had other cereals mixed in. Granola then ran out and despite asking reception on a number of occasions, carried on just being a mixture of all the other cereals. It was awful. The outside area by the pool was scruffy and all the glass, both looking at the sea and for the spa were opaque due to not being cleaned (perhaps another cost cutting decision). In the past a massage was offered with a token but now this was to be paid for from the outset and was overpriced. People routinely put their towels on sunbeds despite the rules which often meant there were no sunbeds (unless you moved someone else's belongings). This rule needs to be displayed much more visibly and enforced. 25E for dinner was not commensurate with quality and should be on a tariff where one can pick and choose for a suitable price. There is more.
Jacqueline
Stayed 10 nights in Jan 2025
