2/10 Terrible
Shoua
3 Feb 2025
Disliked: Cleanliness, property conditions & facilities
Penthouse is spacious.
Dislikes:
Rooms are supposed to be smoke free. 1st room had cigarette residual smell with a missing ceiling fan and blades full of dust. 2nd room had strong cigarette smoke smell! Finally 3rd room was better with smell. Staff was nice but appeared shocked that staff didn't report.
Bathroom on main floor had a ceiling fan/vent cover hanging from one nail. By the second night, the cover fell off.
No additional linens for the sofabed. My child had to walk to the office through the Wisconsin January cold to get linens and pillows as these are separate buildings from the check-in office. The pillows should be replaced as they are lumpy and overused.
The head end of the mattress of the sofabed had to have the sofa cushions placed beneath them so the mattress would stay in place. The next morning, the mattress wouldn't fold up because of a loose a piece of hardware and prevented it from folding up. Maintenance had to be called to fold it back in.
The coffee pot was dirty. I had to wash it out before using it, only to find out the coffee pot didn't even work. It lit up when plugged in but the power button was not working properly.
The lightbulb above the kitchen table was dead.
There were hairs from previous customers in the upstairs sink. Eww!
Just because the rooms have high ceilings doesn't mean the spider webs should be ignored.
Regardless of anyone's review, if people need a place to stay and this place is an option, they'll book regardless.
Shoua
Stayed 2 nights in Jan 2025