Großhofen Holidays

Great hotel, worked well for our family needs.

Booking was for 4 person. Bed was not made. Staff has moved to another floor instead of making the bed. Closing and moving all the luggage to another room. Not good There was a power flip as well in the room. Overall not a pleasant experience. But staff were prompt in responding amd helping

When I checked into the hotel, I was really disappointed with the cleanliness and service. There was hair on the folded robe in my room, and I even found a used toothbrush behind the bathroom door, which made it clear the room hadn’t been properly cleaned. I asked reception for hand soap, and they said someone would bring it up, but no one ever did. I also emailed reception about these issues, but no one responded. When I went to the front desk in person, they promised the manager would contact me, but I never heard back. It’s been really frustrating and far below the standards I expected.

Overall I liked everything about this property. Self checkin was very friendly. I would recommend this hotel to my friends.

The old staff at reception was asking about 10 Euro for late checkout i was checking out at 12. Check out time was 11 . I stayed in various hotel 1 hour is quiet managable nobody ever ask for the money for 1 hr. Late checkout is consider if you are staying 3-4 hours over the time of checkout. Even there is duty of staff at the reception if they want me to leave the room by 11 they should call but they call mw on 11:58 and by the 12 i was at the counter.