Grotta dello Smeraldo

Good property, friendly staff and owner food is good but in general needs more attention from management as property has very good potential

Although not the easiest to access from the roadway once you did parking was available so convenient for anyone that was driving. The hotel is lovely with possibly the best staff of anywhere we stayed in Italy. They bent over backwards to help out with whatever we needed. We absolutely would stay there again and recommend it to others. Shoutout to Sara & Mirella at reception and Maria in the dining room. They were awesome.

Attentive, Friendly staff and outstanding service is just touching on the experience we had at this hotel for our short break. The hotel was clean well presented and although 10 mins drive from the centre the quietness was refreshing. Our room overlooking Vesuvius the bay and gardens of the hotel. Not the biggest of rooms that we have stayed in but ample room for us. Excellent facilities, bathrobes and slippers at your disposal. Mini bar however this was not fully stocked and I had to ensure that we were not charged for the missing items. The bed of excellent size plenty of room and very comfortable. Plenty of pillows and cushions. TV with English channels. The spa and beauty.studio, offers a range of services, I partook in a massage, organised beforehand. Everyone spoke English some better than others but their English much better than my Italian . Spa a little expensive, however you need to treat yourself once in while. The friendly reception staff impressed us by the greeting recived on our arrival. We have stayed in many hotels and this was the 1st time we had experienced such a welcome. Throughout our stay the staff did not waver on their attentiveness and assistance organised excursions and taxis. Nothing was too much trouble. The inclusive breakfast well presented, plentiful selection and although they state it is continental, hot selection is also available. Fresh local produce delishious. I would definitely recommend this hotel it made our visit.