Hälleviksstrand Holidays

Beautiful hotel, but would be nice to have kettles in the rooms.

My stay here was okay nothing special about the hotel but the bathrooms were clean and to me that’s the most important part of my hotel experience. The bed covers and towels smelt weird like they weren’t new sheets like someone literally laid the bed after someone stayed there instead of changing out the entire bed covers and that made it uncomfortable Breakfast was very mid no variety just the same thing everyday but it covers all types of breakfast choices just and is consistent The location is good lots of things around and transport, the city centre is also very close and in walking distance Hotel staff were l friendly and that’s also nice House keeping wasn’t frequent not sure if it’s because I went during the holiday season but I stayed 4 days and only had my room cleaned once Overall I’ll give this hotel a 5/10 lots could be improved

Hotel is lovely, modern and has great breakfast options. The dining options directly around the hotel are limited as is the room service menu so we had to travel into the city to have more dinner options. Around the hotel is a little bit of a construction site so you need to walk 5-10mins to get public transport. Staff were all lovely.

This hotel is let down by INCREDIBLY SLOW service at the front desk. Takes like 10-20 minutes to check each person in and even when there’s a queue there will be like one person manning the front desk. When you have a simple question you have to wait ages until someone is free or someone finally comes out from the back office. Not sure if they’re just short staffed. We turned up in the afternoon around noon to check in. We had booked a junior suite with a king bed (based the images it should have a separate seating area etc.) and we were told we would have a room facing the front so we would have a view of the see the station and parts of the city. Gave our passports etc. xlbut was then told our room wasn’t ready, in-fact none of the suite rooms were ready as they have limited numbers, so we left our bags so we could check in later. When we came back, we queued for about 15 minutes, then finally got served. We were with the front desk operator for a good 10-15 minutes in silence. He kept going to the back office, done this about three times without telling us what was going on until eventually he gave us our room keys. We get to our room and he’s assigned us a junior suite facing the inside of the hotel main area with two single beds. I was furious as this is not what we booked. Luka kindly upgraded us to a Corner Suite after my complaint. Best thing about this hotel is the location and spa. Total relaxation in the spa, friendly staff and facilities.

Restaurant was good, friendly staff