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Novum Hotel Ambassador

Start your day with a hearty breakfast buffet. Then enjoy some fresh air by the outdoor pool or sweat it out at the gym.

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Photo gallery for Novum Hotel Ambassador

Flat-screen TV
Outdoor pool
Reception
Lobby
Lobby
In the heart of Hamburg-Mitte, Novum Hotel Ambassador welcomes you with a free breakfast buffet and modern amenities like an outdoor pool and gym. Connect to in-room WiFi, indulge in delicious meals at the restaurant, or take advantage of laundry facilities during your stay.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Gym
  • Parking available
  • 24/7 front desk
  • Breakfast included

Room options

Available filters for rooms
Showing 4 of 4 rooms

Standard Double Room

Highlights

Soundproofed
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
Private bathroom
Minibar
Cable channels
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

Twin Room

Highlights

Soundproofed
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
Private bathroom
Minibar
Cable channels
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

Family Room

Highlights

Soundproofed
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
Private bathroom
Minibar
Cable channels
  • 34 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed

Economy Room

Highlights

Soundproofed
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
Private bathroom
Minibar
Cable channels
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

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About the area

Map
Heidenkampsweg, 34, Hamburg, HAM, 20097

What's nearby

  • Mehr!-Theater am Großmarkt - 20 min walk
  • Hamburg City Hall - 4 min drive
  • Miniatur Wunderland - 4 min drive
  • Elbe Philharmonic Hall - 5 min drive
  • Hamburg Cruise Center - 5 min drive

Getting around

  • Elbbrücken Station - 3 min drive
  • Berliner Tor Station - 5 min walk
  • Hamburg Airport (HAM) - 35 min drive

Restaurants

  • ‪Maya Kaffeerösterei - ‬10 min walk
  • ‪HBB Bistro - ‬5 min walk
  • ‪Jawa - ‬6 min walk
  • ‪Superbude St. Georg - ‬5 min walk
  • ‪Lunch HOUSE - ‬6 min walk

About this property

Novum Hotel Ambassador

Hotel near Miniatur Wunderland
Consider a stay at Novum Hotel Ambassador and take advantage of a free breakfast buffet, laundry facilities and a gym. Stay connected with free in-room WiFi, and guests can find other amenities, such as a restaurant.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Self-parking (surcharge), a front desk safe and luggage storage
  • Tour/ticket information, a 24-hour front desk and multilingual staff
  • A lift
Room features
All 119 rooms have amenities, such as free WiFi and safes, as well as sound-insulated walls and minibars.
Other conveniences in all rooms include:
  • Bathrooms with baths or showers and hairdryers
  • Flat-screen TVs with cable channels
  • Daily housekeeping and desks

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 12 per day)

Food and drink

  • Free buffet breakfast available daily
  • A restaurant

Things to do

  • Gym
  • Outdoor pool
  • Piano

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 15
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 15

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 9.60 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Self-parking fee: EUR 12 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 15 (subject to availability)
  • Late check-out fee: EUR 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Ambassador Hamburg
Ambassador Quality Hotel Hamburg
Hamburg Ambassador
Hamburg Quality Hotel Ambassador
Quality Ambassador
Quality Ambassador Hamburg
Quality Hotel Ambassador Hamburg
Quality Hotel Hamburg Ambassador
Quality Hotel Ambassador
Quality Hotel Hamburg

Frequently asked questions

Does Novum Hotel Ambassador have a pool?

Yes, this property has an outdoor pool.

Is Novum Hotel Ambassador pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much is parking at Novum Hotel Ambassador?

Self-parking is available for EUR 12 per day.

What time is check-in at Novum Hotel Ambassador?

Check-in start time: 3:00 PM; check-in end time: midnight. Early check-in is available for a fee of EUR 15 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Novum Hotel Ambassador?

Checkout is at noon. Late checkout is available for EUR 15 (subject to availability).

Where is Novum Hotel Ambassador located?

Located in Hamburg-Mitte, this hotel is 0.9 mi (1.4 km) from Museum of Arts and Crafts Hamburg and within 3 miles (5 km) of Miniatur Wunderland and Elbe Philharmonic Hall. Reeperbahn is 2.7 mi (4.4 km) away. Berliner Tor Station is 5 minutes by foot and Hammerbrook S-Bahn is 9 minutes.

Novum Hotel Ambassador Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 102 out of 453 reviews
Rating 8 - Good. 236 out of 453 reviews
Rating 6 - Okay. 95 out of 453 reviews
Rating 4 - Poor. 14 out of 453 reviews
Rating 2 - Terrible. 6 out of 453 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Caleb

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2022

4/10 Poor

Güray

Stayed 1 night in Nov 2022

10/10 Excellent

Kestutis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Nihad

Stayed 1 night in Jul 2022

8/10 Good

Willem

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 2 nights in Jun 2022

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean room, the furniture a little bit worn, the breakfast was very nice with many options, all in all I had a pleasant experience.
Stayed 1 night in Jan 2022

8/10 Good

Sikke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good priced single room
A small single room wich was perfect for staying one night
Stayed 1 night in Jan 2022

10/10 Excellent

ABHIJEET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Hamburg
Good place, friendly service, the room was clean and comfy. Breakfast was good. I only stayed for one night so don't have more things to say. A couple of improvements would be if there were more lights in the room. And people talking in corridors could be sometimes a bit loud.
Stayed 1 night in Dec 2021

8/10 Good

Evert Johannes

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
Ok business hotel. Location not very centric, need car. Room ok
Stayed 1 night in Nov 2021

8/10 Good

Joel

Business traveller
Liked: Cleanliness, room comfort
2 might business trip to Hamburg
An efficient stay in an efficient hotel. Since I was on a business trip I did not spend much time in the hotel. Hotel was in a logistically good position with easy access. My only issues were with breakfast manager, who was rude. Corona regulations are strict, I get it, but not easy to understand a manager that does not speak english, and choses to be rude to guests.
Stayed 2 nights in Nov 2021

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable.
We are a family of four with a dog and our stay was good. This hotel was in a very busy part of town and about a 10 minute walk to public transportation. It made for a slightly noise background outside the window. The room and hotel was clean. Only wish was for outlets near the bed.
Stayed 3 nights in Jul 2021

8/10 Good

Robert

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2021

6/10 Okay

Beverley

Disappointed
Did not stay due to a flight cancellation. Wrote to Hotel.com and hotel, the latter did not respond. Was not able to get get a refund due to policy. No grace shown at all. Disappointed.
Stayed 1 night in Sep 2019

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel
Excellent rooms and a very good breakfast. Reception staff are very helpful.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel choice if visiting local businesses but you need to be prepared for a taxi or Metro ride (or a longish walk) if seeking bars or restaurants.
Stayed 2 nights in Jan 2019

8/10 Good

Chris, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good affordable stay
Quiet location, close to city center it has decent amenities. Swimming Pool, Sauna + Gym.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with very friendly staff
This hotel was a stop over from our trip to Denmark. Overal nice hotel with a staff that cares to give you the best possible service. The restaurant serves excellent cooked meals.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Hotel Ambassador Hamburg
Just a short walk to S-Bahn/U-Bahn. The pool is a bit small but the sauna is great.
Stayed 1 night in Mar 2018

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm hotel with very friendly staff
Although it was very cold outside, the room was nice and warm. Even the water in the pool was fine and going to the sauna was great. The room and bed were a bit small, but other than that I enjoyed my stay. I must say that all the staff were very friendly and welcoming.
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for family!
This was a great stay! Slight problem at checkin.... (our room was only set for 2 pp instead of the requested 4)... but it was quickly remedied and the front desk manager gave me a drink comp as an apology. The restaurant and bar were both excellent for service and food.... and my kids particularly enjoyed the indoor pool and sauna area! There was even a small playroom with toys that was great for my youngest.
Stayed 2 nights in Oct 2017

6/10 Okay

dani, mex

Liked: Staff & service, property conditions & facilities
Nice, room too small
The lobby was nice and the restaurant also, it was an old hotel, the room was small and not so clean, the staff was very nice, we just stayed one night, so we were not able to see all the amenities
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The room is clean and comfortable but there is nothing to do around the area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Experience
Hotel was clean and comfortable