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Heart Hotel

3.5 star property
Family-friendly hotel connected to a shopping centre in Old Quarter with free breakfast

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your current months are December, 2024 and January, 2025.
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January 2025

Photo gallery for Heart Hotel

Deluxe Double Room, 1 Queen Bed, Lake View
Reception
Reception
View from property
Free daily local cuisine breakfast

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Parking included
    Parking included
  • Breakfast included
    Breakfast included
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room, 1 Queen Bed, Partial Lake View

Minibar, in-room safe, desk, blackout curtains

Deluxe Double Room, 1 Queen Bed, Partial Lake View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 Queen Bed, Lake View

Deluxe Double Room, 1 Queen Bed, Lake View

Deluxe Double Room, 1 Queen Bed, Lake View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
  • 24 sq m
  • Lake view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, City View

Deluxe Room, City View

Deluxe Room, City View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
  • 38 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed OR 1 Double Bed and 1 Double Sofa Bed

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Restaurant
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About the area

Map
11b Hang Hanh Street, Hoan Kiem District, Hanoi, 10000

What's nearby

  • Hoan Kiem Lake - 3 min walk - 0.3 km
  • Hanoi Old Town Night Market - 4 min walk - 0.3 km
  • Thang Long Water Puppet Theatre - 4 min walk - 0.4 km
  • St. Joseph's Cathedral of Hanoi - 6 min walk - 0.6 km
  • Quan Chuong Gate - 11 min walk - 0.9 km

Getting around

  • Hanoi Railway Station - 19 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 45 min drive

Restaurants

  • ‪The Note Coffee - ‬1 min walk
  • ‪Domino's Pizza - ‬1 min walk
  • ‪Coffee Club - ‬1 min walk
  • ‪Thủy Tạ - ‬2 min walk
  • ‪The Little Hanoi - ‬1 min walk

About this property

Heart Hotel

Family-friendly hotel near Hoan Kiem Lake
Hanoi Old Town Night Market and Thang Long Water Puppet Theatre are located near Heart Hotel, which provides free breakfast (local cuisine), an airport shuttle and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a bar and a business centre.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • A round-trip airport shuttle (surcharge), express check-in and babysitting (surcharge)
  • A computer station, a front desk safe and a lift
Room features
All guest rooms at Heart Hotel offer perks, such as 24-hour room service and air conditioning, in addition to amenities, such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch LCD TVs with premium channels
  • Fridges, coffee/tea makers and daily housekeeping

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • On a lake

Accessibility

  • Lift

More

  • 1 building
  • 9 floors
  • Built in 2006
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:30 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 15

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day.

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 18 per vehicle (one way)
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Heart Hanoi
Heart Hotel Hanoi
Heart Hotel Hotel
Heart Hotel Hanoi
Heart Hotel Hotel Hanoi

Frequently asked questions

Is Heart Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Heart Hotel?

Self-parking is free at this property.

What time is check-in at Heart Hotel?

Check-in start time: 1:30 PM; check-in end time: midnight.

What time is check-out at Heart Hotel?

Checkout is at 11:30 AM.

Does Heart Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 18 per vehicle applies.

Where is Heart Hotel located?

This family-friendly Hanoi hotel is located by the sea, within a 5-minute walk of Hoan Kiem Lake Weekend Walking Street, Hoan Kiem Lake and Hanoi Old Town Night Market. Thang Long Water Puppet Theatre and St. Joseph's Cathedral of Hanoi are also within 10 minutes. Hanoi Railway Station is 19 minutes by foot.

Heart Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 119 out of 241 reviews" "
Rating 8 - Good. 87 out of 241 reviews" "
Rating 6 - Okay. 24 out of 241 reviews" "
Rating 4 - Poor. 7 out of 241 reviews" "
Rating 2 - Terrible. 4 out of 241 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in an amazing location. We stayed in a room with a view over hoan kiem lake which qas lovely. However, the room coyld hqve done with bettwr double glazing as the noise never stopped. Also no curtain over door onto balcony so need eye mask to block out the light in the morning. Thry did a realy nice breakfast.
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliest hotel staff I’ve ever had. They were always looking out for me and attempting to make me happy. They even saved me money on taxis. They made me feel like family.
Stayed 2 nights in Feb 2020

8/10 Good

Okyay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Rhyanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff , decent bedrooms that where clean, and the breakfast was also quite nice
Stayed 1 night in Jan 2020

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, big room and friendly staff.
Really good location close to the lake and in the old quarter. Room was very big and they allowed us to check in much earlier than described, which allowed us to nap shortly after our long flight! Very friendly staff and everything was clean and tidy. Didn’t have the breakfast as left early so cannot comment on this.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good in service with smile of staffs, although price is reasonable! Location is good for reaching restaurants and pubs. Good for a walk along the lake as well. Breakfast was amazing, cooked upon ur requests !! Kind and friendly staffs.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walking distance to Hồ Hoàng Kiếm. Helpful staffs.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel in Hanoi.
Great location in the Old Quarter. Friendly, helpful staff. Delicious breakfast. Would definitely stay again. Enjoyed the lovely view of Hoan Kiem Lake from our room.
Stayed 4 nights in Oct 2019

8/10 Good

Dale

Stayed 1 night in Oct 2019

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and well located hotel
Friendly staff, nice rooms and super locotion for a cheap price.
Stayed 3 nights in Jul 2019

10/10 Excellent

Tomek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Cracking little place for the money. The staff are really friendly and helpful, rooms are spacious and bathrooms functional. The breakfast was tasty and the location is fantastic- really central for everything we wanted to do in Hanoi.
Stayed 2 nights in Mar 2019

10/10 Excellent

peter, london

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was the key feature, right in the centre of the old town
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff
Great location in the old town in a quiet building. The staff is fantastic, very accommodating and helpful.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Feb 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice budget room in a good location. Helpful staff.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable room, very friendly and accommodating staff.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
2-3 star standard, but great location and very friendly helpful staff with very good English. Try and get a room with a view of the lake for a few extra dollars.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort