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InterContinental Hanoi Westlake, an IHG Hotel

5.0 star property
Luxury Hanoi hotel in Tay Ho with 3 restaurants

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for InterContinental Hanoi Westlake, an IHG Hotel

Property amenity
Property grounds
3 bars/lounges, swim-up bar, poolside bar
3 bars/lounges, swim-up bar, poolside bar
Classic Room (Upgraded) | Exterior

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Spa
The price is €139
includes taxes & fees
21 Jan - 22 Jan 2025

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Classic Room, 1 King Bed, City View

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, City View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Rainfall showerhead
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (Upgraded)

Select Comfort beds, minibar, in-room safe, desk

Classic Room (Upgraded)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Rainfall showerhead
Private bathroom
  • 43 sq m
  • Partial lake view
  • Sleeps 3
  • 1 Single Bed

View all photos for Suite, 1 Bedroom, Overwater (Residence)

City view

Suite, 1 Bedroom, Overwater (Residence)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Select Comfort bed
Rainfall showerhead
  • 86 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Classic Room, 1 King Bed, Accessible Bathtub, City View

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Accessible Bathtub, City View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Rainfall showerhead
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Lake View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Single Beds, Lake View (Club)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Rainfall showerhead
Private bathroom
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Select Comfort beds, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Lake View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Rainfall showerhead
Private bathroom
  • 60 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Lake View

View from room

Classic Room, 2 Single Beds, Lake View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Rainfall showerhead
Private bathroom
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View | Room amenity

Suite, 1 Bedroom, City View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Rainfall showerhead
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room, 1 King Bed, Lake View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Lake View (Club)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Rainfall showerhead
Private bathroom
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, City View, Overwater

City view

Classic Room, 2 Single Beds, City View, Overwater

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Rainfall showerhead
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View

Highlights

Balcony
Air conditioning
Club Lounge
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Rainfall showerhead
  • 70 sq m
  • Lake view
  • Sleeps 3
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed, City View

Select Comfort beds, minibar, in-room safe, desk

Junior Suite, 1 King Bed, City View

Highlights

Balcony
Air conditioning
Club Lounge
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Rainfall showerhead
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Lake View, Overwater

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Lake View, Overwater

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Rainfall showerhead
Private bathroom
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Overwater (Residence)

City view

Suite, 2 Bedrooms, Overwater (Residence)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Washer/dryer
Pillow menu
2 bedrooms
Select Comfort bed
  • 129 sq m
  • City view
  • Sleeps 4
  • 1 Single Bed

View all photos for Classic Room, 2 Single Beds, Lake View, Overwater

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Single Beds, Lake View, Overwater

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Rainfall showerhead
Private bathroom
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Presidential Suite, Multiple Beds, Lake View

Presidential Suite, Multiple Beds, Lake View

Presidential Suite, Multiple Beds, Lake View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
2 bedrooms
Select Comfort bed
Rainfall showerhead
  • Lake view
  • Sleeps 6
  • 2 King Beds

View all photos for Classic Room

Select Comfort beds, minibar, in-room safe, desk

Classic Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Rainfall showerhead
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room, 2 Single Beds, City View

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Single Beds, City View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Rainfall showerhead
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room, 2 Single Beds, City View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Single Beds, City View (Club)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Rainfall showerhead
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room, 1 King Bed, City View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, City View (Club)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Rainfall showerhead
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View, Overwater

Classic Room, 1 King Bed, City View, Overwater | City view

Classic Room, 1 King Bed, City View, Overwater

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Rainfall showerhead
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Lake View

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Lake View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Rainfall showerhead
Private bathroom
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 3 Bedrooms, Overwater (Residence)

Coffee/tea maker, electric kettle

Suite, 3 Bedrooms, Overwater (Residence)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
3 bedrooms
Select Comfort bed
Rainfall showerhead
  • 172 sq m
  • Partial lake view
  • Sleeps 6
  • 1 Single Bed

Similar properties

Suite, Multiple Beds (Ambassador)

InterContinental Hanoi Landmark72, an IHG Hotel

Pool
Spa
Kids pool
Parking included
9.6 out of 10, Exceptional, (536)
The price is €142
includes taxes & fees
4 Jan - 5 Jan 2025
InterContinental Hanoi Landmark72, an IHG Hotel
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About the area

Map
5 Tu Hoa, Hanoi, 10000

What's nearby

  • West Lake - 2 min walk - 0.2 km
  • Ho Chi Minh Mausoleum - 3 min drive - 3.0 km
  • Dong Xuan Market - 4 min drive - 3.3 km
  • Hoan Kiem Lake - 5 min drive - 4.5 km
  • Hanoi Old Town Night Market - 5 min drive - 4.7 km

Getting around

  • Hanoi Long Bien Station - 8 min drive
  • Ga Co Loa Station - 14 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 30 min drive

Restaurants

  • ‪Oven D'or Restaurant - ‬3 min walk
  • ‪Sheraton Hanoi Lobby Lounge - ‬3 min walk
  • ‪Dân Tộc Quán - ‬4 min walk
  • ‪The Slavic Teahouse - ‬4 min walk
  • ‪Sheraton Club Lounge - ‬3 min walk

About this property

InterContinental Hanoi Westlake, an IHG Hotel

Luxury hotel near West Lake
Located close to Ho Chi Minh Mausoleum and Dong Xuan Market, InterContinental Hanoi Westlake, an IHG Hotel provides a swim-up bar, a poolside bar and a terrace. Treat yourself to a massage at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
Additional perks include:
  • An outdoor pool and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • Limo/town car service, buffet breakfast (surcharge) and express check-out
  • Free newspapers, a 24-hour front desk and a banquet hall
  • Guest reviews speak highly of the helpful staff
Room features
All 318 rooms offer comforts, such as 24-hour room service and pillow menus, in addition to perks, such as air conditioning and dressing gowns.
Extra conveniences in all rooms include:
  • Select Comfort beds, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with rainfall showers or deep-soaking baths plus free toiletries and hairdryers
  • LCD TVs with premium channels
  • Balconies, electric kettles and daily housekeeping

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: USD 23 for adults and USD 11.50 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cafe Du Lac
  • Milan
  • Saigon

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Front entrance ramp
  • Lift (98 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 45.36 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 23 for adults and from USD 11.5 for children
  • Airport shuttle fee: USD 88 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 45.36 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hanoi Westlake InterContinental
InterContinental Hanoi Westlake
InterContinental Westlake
InterContinental Westlake Hotel
InterContinental Westlake Hotel Hanoi
Intercontinental Hanoi Westlake Hotel Hanoi
InterContinental Hanoi Westlake Hotel
InterContinental Hanoi Westlake
InterContinental Hanoi Westlake, an IHG Hotel Hotel
InterContinental Hanoi Westlake, an IHG Hotel Hanoi
InterContinental Hanoi Westlake, an IHG Hotel Hotel Hanoi

Frequently asked questions

Does InterContinental Hanoi Westlake, an IHG Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at InterContinental Hanoi Westlake, an IHG Hotel?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at InterContinental Hanoi Westlake, an IHG Hotel on 21 Jan 2025 start from €139.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is InterContinental Hanoi Westlake, an IHG Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at InterContinental Hanoi Westlake, an IHG Hotel?

Self-parking is free at this property.

What time is check-in at InterContinental Hanoi Westlake, an IHG Hotel?

Check-in start time: 3 PM; check-in end time: noon. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at InterContinental Hanoi Westlake, an IHG Hotel?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does InterContinental Hanoi Westlake, an IHG Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 88 per vehicle applies.

Where is InterContinental Hanoi Westlake, an IHG Hotel located?

Located in Tay Ho, this luxury hotel is 0.1 mi (0.1 km) from West Lake, and within 3 mi (5 km) of Ho Chi Minh Mausoleum and Dong Xuan Market. Hanoi Old Town Night Market and Hoan Kiem Lake are also within 3 mi (5 km).

InterContinental Hanoi Westlake, an IHG Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 612 out of 1003 reviews" "
Rating 8 - Good. 283 out of 1003 reviews" "
Rating 6 - Okay. 60 out of 1003 reviews" "
Rating 4 - Poor. 25 out of 1003 reviews" "
Rating 2 - Terrible. 23 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

lelavathi

Stayed 3 nights in Nov 2024

6/10 Okay

TOMOMI

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Kathy

Stayed 2 nights in Oct 2024

10/10 Excellent

GIANG, Fountain Valley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my room was uniquely in Hanoi Westlake and the view of sunset/sunrise were the special of this hotel.
Stayed 3 nights in Nov 2024

8/10 Good

hung, san jose

Travelled with partner
Liked: Cleanliness
Breakfast not as good as others. Location is inconvenient, not walkable
Stayed 3 nights in Sep 2024

8/10 Good

Naveena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An upmarket five star hotel built partly into the Westlake is this very well maintained Hotel about half an hours drive from the Old Quarter of Hanoi. Has pretty much everything one would expect of a hotel in this segment. Seeing the sunset at the Sunset Bar (on site) with a sunset martini was special. Was disappointed with a couple of issues: 1. You get woken up by the break of dawn ( which can be an issue if you were hoping for a lie in) as the windows are only furnished with a Roman shade that let’s plenty of light in. The absence of a sheer curtain means it’s a see-all from the outside. 2. The Indian station at the breakfast buffet was a disgrace! The attempted minuscule medhu vada was deepfried to being burnt, the poha was flavourless, the puri got the same deep fry burn as the vada. The remaining breakfast options thankfully were a delight. Perhaps the Indian station can be removed! 3. The rigid booking and reservation policy. Unwieldy even to Expedia’s frustration. So stark compared to some of the smaller players who would listen to the rationale and try and help. But not with IHG.
Stayed 2 nights in Oct 2024

10/10 Excellent

Dan, HUNTINGTON BEACH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Dominic

Liked: Staff & service
Our room leaked.
Stayed 1 night in Sep 2024

10/10 Excellent

Amritpal Singh, Burnaby

Liked: Cleanliness, staff & service, property conditions & facilities
5 star property and service
Stayed 8 nights in Aug 2024

10/10 Excellent

Cham Cham

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Aug 2024

10/10 Excellent

Keir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hotel that pleases for everything. Very 5 star
Stayed 4 nights in Aug 2024

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for a few days away from the bustle of the old quarter. Beware you don’t get IHG points if you book via Expedia
Stayed 4 nights in Jul 2024

10/10 Excellent

Chang Su

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a luxury hotel, although outdated. OK overall and breakfast was good enough
Stayed 3 nights in Jul 2024

10/10 Excellent

Krunal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Krunal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The on water - lake view rooms from the Resident Pavillion are just amazing. Rooms very super clean. Service is amazing and all staff are very courteous. Swimming Pool is well maintained.
Stayed 1 night in Jul 2024

6/10 Okay

Harjeet

Travelled with group
Liked: Cleanliness, staff & service
This is a very old property
Stayed 2 nights in Jun 2024

8/10 Good

Naohisa

Liked: Property conditions & facilities
Time to update some area such as building.
Stayed 3 nights in Jul 2024

10/10 Excellent

Huijia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very beautiful hotel with luxury room.
Stayed 1 night in Apr 2024

10/10 Excellent

Hector, MIAMI

Stayed 1 night in Jul 2024

10/10 Excellent

Ka Yee

Stayed 2 nights in Jun 2024

10/10 Excellent

Misty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely LOVED this hotel. The morning views were amazing. So much fun to look out to the water and it's so quiet. Food was great as well.
Stayed 2 nights in Jun 2024

6/10 Okay

Satyakam

Liked: Cleanliness, room comfort
Disliked: Staff & service
Lovely property .. service could improve
Stay overall was nice. Sunset restaurant went an extra mile to accommodate us for a late dinner. Room was good. The only negative was the check out experience. We were in a big hurry as we were late for our flight and the check out staff did nothing to help. Rather delayed the final billing due to a confusion at their end
Stayed 1 night in Jun 2024

6/10 Okay

Myongjee

Travelled with group
Liked: Cleanliness, staff & service
Located in a quiet area, but far from the key areas for fun. I was aware of this while booking the hotel but it was actually not the most convenient once I arrived at the destination. Hotel is okay, not as nice as the pictures. Facility was kind of outdated. If you are visiting for just a few days as a traveler, I recommend staying in the Old Quarter area instead.
Stayed 3 nights in Jun 2024

10/10 Excellent

Noboru

Stayed 4 nights in Jun 2024

10/10 Excellent

Amal

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was beyond expectations .The service was royal and the staff were helpful and friendly. Pillows and bed were comfortable. The carpet in the rooms looks old and you have to take a taxi or grab to go anywhere.
Stayed 3 nights in Jun 2024