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Phoenix Palace Hotel Hanoi

3.0 star property
Feel at home with the hotel’s attentive staff while you unwind on the terrace. Then, fuel up for your day with breakfast and take in the sights of Hoan Kiem Lake.

Choose dates to view prices

Photo gallery for Phoenix Palace Hotel Hanoi

Front of property
Lake
Lobby sitting area
Deluxe Twin Room (with Window)
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Parking included
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry
The current price is €29
includes taxes & fees
1 Mar - 2 Mar

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Suite Double with Bacolny and city View

Suite Double with Bacolny and city View

Suite Double with Bacolny and city View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (with Window)

View from room

Deluxe Double Room (with Window)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite, Balcony, City View

Family Suite, Balcony, City View

Family Suite, Balcony, City View

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Bidet
Private bathroom
Hairdryer
Electric kettle
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Quadruple Room, City View

Deluxe Quadruple Room, City View

Deluxe Quadruple Room, City View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 35 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Deluxe Triple Room (with Window)

Deluxe Triple Room (with Window)

Deluxe Triple Room (with Window)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Connecting Room

Connecting Room

Connecting Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Hairdryer
Electric kettle
  • 5 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Beds

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Minibar, in-room safe, desk, iron/ironing board

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9.0 out of 10, Wonderful, (410)
The price is €39
includes taxes & fees
2 Mar - 3 Mar
Ambassador Hanoi Hotel & Travel
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About the area

Map
27A Phu Doan Str, Old Quarter- Hoan Kiem Dist, Hanoi

What's nearby

  • St. Joseph's Cathedral of Hanoi - 4 min walk
  • Hoan Kiem Lake - 8 min walk
  • Hanoi Old Town Night Market - 9 min walk
  • Thang Long Water Puppet Theatre - 10 min walk
  • Hanoi Opera House - 17 min walk

Getting around

  • Hanoi Railway Station - 16 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 41 min drive

Restaurants

  • ‪Âu Lac Family Restaurant - ‬2 min walk
  • ‪Phở Gà Nguyệt - ‬1 min walk
  • ‪An Cafe - ‬1 min walk
  • ‪Ngoam - ‬1 min walk
  • ‪Song Thu Vietnamese Coffee & Tea - ‬1 min walk

About this property

Phoenix Palace Hotel Hanoi

Hotel near Hoan Kiem Lake
Close to St. Joseph's Cathedral of Hanoi and Hanoi Old Town Night Market, Phoenix Palace Hotel Hanoi provides a terrace, dry cleaning/laundry services and a business centre. In addition to a restaurant, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • Free self-parking
  • Buffet breakfast (surcharge), bike hire and concierge services
  • Luggage storage, a front desk safe and ATM/banking services
Room features
All guest rooms at Phoenix Palace Hotel Hanoi boast comforts, such as air conditioning, as well as amenities, such as free WiFi and safes.
Other amenities include:
  • Bathrooms with bidets and baths or showers
  • Flat-screen TVs with cable channels
  • Electric kettles, daily housekeeping and desks

Languages

Chinese (Mandarin), English, French, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: VND 100,000 for adults and VND 50,000 for children
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately VND 100000 for adults and from VND 50000 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Phoenix Palace Hotel
Phoenix Palace Hanoi
Phoenix Palace Hanoi Hanoi
Phoenix Palace Hotel Hanoi Hotel
Phoenix Palace Hotel Hanoi Hanoi
Phoenix Palace Hotel Hanoi Hotel Hanoi

Frequently asked questions

Is Phoenix Palace Hotel Hanoi pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Phoenix Palace Hotel Hanoi?

As of 20 Feb 2025, prices found for a 1-night stay for 2 adults at Phoenix Palace Hotel Hanoi on 1 Mar 2025 start from €28.90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Phoenix Palace Hotel Hanoi?

Self-parking is free at this property.

What time is check-in at Phoenix Palace Hotel Hanoi?

Check-in start time: 2 PM; check-in end time: anytime.

What time is check-out at Phoenix Palace Hotel Hanoi?

Checkout is at noon.

Where is Phoenix Palace Hotel Hanoi located?

Located in Old Quarter, this hotel is steps away from Red Moon Gallery and St. Joseph's Cathedral of Hanoi. Hoan Kiem Lake and Hanoi Old Town Night Market are also within 10 minutes. Hanoi Railway Station is 16 minutes by foot and Hanoi Long Bien Station is 18 minutes.

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Phoenix Palace Hotel Hanoi Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 55 out of 95 reviews
Rating 8 - Good. 26 out of 95 reviews
Rating 6 - Okay. 12 out of 95 reviews
Rating 4 - Poor. 2 out of 95 reviews
Rating 2 - Terrible. 0 out of 95 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tyng Song

This hotel is heavily booked. They had to give me a family room for me, a solo travaller. The location is very convenient. Few minutes walking distance to train street.
Stayed 1 night in Mar 2024

6/10 Okay

Michael

spacious room, early check-in, very bad TV reception, good breakfast, central location in Old Quarter, but directly across from the hospitol garbage collection area with trucking done at all hours of the day.
Stayed 3 nights in Mar 2024

8/10 Good

Bradley

The negative part of staying here was that you could hear everything happening in the halls. And every other night of our stay a family checked in and screamed and yelled while running up and down the halls late at night. Sometimes people were just hanging out in the halls having loud conversations. The walls are quite thin. The positives were that the breakfast was delicious. Small but tasty! The staff were kind and friendly. The location was great. Very close to the lake, shopping and restaurants.
Stayed 14 nights in Jan 2023

10/10 Excellent

Oliver

We thoroughly enjoyed our time at the Phoenix Palace. Anna, the manager, was incredibly kind and made us feel exceptionally welcome and cared for. She always responded to our requests with an open heart, no matter the time or complexity. Anna is undoubtedly the hotel's greatest asset. Her perfect English, warm smile, and abundant patience create an atmosphere where guests feel more like friends. We'd also like to express our gratitude to Peter for his kind assistance during our stay. The hotel itself is comfortable and boasts an amazing location. It's clean and provides a sense of safety. While the breakfast was enjoyable, we found that the cooking lady wasn't as hospitable as the aforementioned staff members. However, on the whole, we have nothing but positive feedback about this hotel. We highly recommend the Phoenix Palace.
Stayed 18 nights in Oct 2023

6/10 Okay

Thanh

Stayed 1 night in Feb 2025

6/10 Okay

Steave

Liked: Amenities
Stayed 6 nights in Sep 2024

6/10 Okay

Michael

Stayed 4 nights in Mar 2024

10/10 Excellent

Tyng Song

Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2024

8/10 Good

Ida

Stayed 1 night in May 2023

8/10 Good

Yunbum

Stayed 1 night in Dec 2019

10/10 Excellent

Yong

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

La gentillesse du personnel, chambre tres correcte. Quartier moyen En globalité tres satisfaisant
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Great location and friendly and helpful staff. Would recommend to all.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019

4/10 Poor

yeon jin

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
기계실옆 최악의 룸 불편하게 만드는 직원의 태도 비추
젤 꼭대기 기계실 옆에 방을 주셔서 밤에도 아주 시끄럽게 잤어요 친구가 방 옮ㄱㅣ기 귀찮다고해서 걍 지내긴했지만 생각할수록 기분나빠요 그리고 투어가는날 픽업와서 차타려고 하니 동그란안경쓴 단발머리 여직원이 붙잡고 얘길하는데 자기네 호텔도 투어등등 예약가능하니 프론트 이용하라고 하더군요 지금 상품보여줄까?하는데 할말을 잃었습니다 그걸 꼭 나가는 사람 붙잡고 할 이야긴지 원~~영어를 좀 만 더 잘했음 뭐라한소리 하고싶더군요 조식은 한번먹고 맛없어 바로 옆 쌀국수가게가서 먹었어요 그집 쌀국수 진짜 맛있습니다 추천드려요 위치는 여기저기 다니기 편한 위치지만 룸상태 직원의 태도로 다시 가고싶지도 추천하고싶지도 않습니다
Stayed 4 nights in Dec 2018

10/10 Excellent

JUNGBAE

여기 숙박 하세요~
음..가성비 대비 괜찮아요. 조식도 괜찮은데 조식 서비스는 조금 점수가 떨어지네요. 뷔페 이외에 쌀국수를 먹을수 있는데 이거는 아는 사람만 먹을수 잇어요. 식당에 투숙객이 앉으면 직원이 와서 시킬수 있다 라고 서비스 를 해야 되는데... 그렇지 않아여..한마디로 지 밥그릇 지가 챙겨야 된다고 주방에 가서 직접 이야기 해야 쌀국수 를 줍니다. 그외에는 흠 잡을께 없어요..아주 좋아요
Stayed 3 nights in Apr 2019

10/10 Excellent

Dawon

Very good exellent!
Very good! Very clean! Very kind!
Stayed 1 night in Apr 2019

10/10 Excellent

Shoshana

Good hotel
The hotel is not far from the center. The staff are friendly. Quite clean.
Stayed 3 nights in Mar 2019

8/10 Good

Arno

Bien placé et avec bon rapport qualité prix
Stayed 1 night in Mar 2019

8/10 Good

heechang

괜찮아요
적당한 가격에 잘 지내고 왔습니다. 저층이나 벽쪽에 있는 방은 절대로 피하세요. 하루자고 방 바꾸어 달라고 했네요
Stayed 5 nights in Feb 2019

8/10 Good

heechang

괜찮아요
성요셉 성당 근처. 시내 관광하기 편하고 큰 길옆이라 찾기도 쉽네요. 저층 보다는 고층 벽쪽 전망 보다는 시내 전망으로 숙박하세요..
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 10 nights in Dec 2018

8/10 Good

Verified traveller

온라인 정보의 70%
복잡한 관광지 거리에 살짝 비켜난 위치이나 병원 건너편이라 밤에 약간 음침한편. 밤 11시 무렵까지는 주변으로 길거리 쌀국수와 술집이 있고요. 창문이 있는 객실도 옆 건물과 초근접해 있어서 큰의미는 없었음. 담배냄새가 약간 나는데 턴업 서비스가 방향제를 들큰하게 뿌려대서 더 힘들었습니다. 조식은 절대 사진처럼 나오지 않습니다.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2018