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Best Western The Grand Hotel Hartlepool

3.0 star property
Eco-certified hotel with 24-hour front desk and restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western The Grand Hotel Hartlepool

Bar (on property)
Family Room, Multiple Beds, Non Smoking
Bar (on property)
Property entrance
Exterior

Reviews

7.4 out of 10

Good

Popular amenities

  • Room service
  • Parking available
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Laundry
The price is €70
includes taxes & fees
28 Dec - 29 Dec

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Highlights

Heating
Free cots/infant beds
Deep-soaking bath
Hairdryer
Rainfall showerhead
Private bathroom
Coffee/tea maker
Satellite channels
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

Highlights

Heating
Free cots/infant beds
Deep-soaking bath
Hairdryer
Rainfall showerhead
Private bathroom
Coffee/tea maker
Satellite channels
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Highlights

Heating
Free cots/infant beds
Deep-soaking bath
Hairdryer
Rainfall showerhead
Private bathroom
Coffee/tea maker
Satellite channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Highlights

Heating
Free cots/infant beds
Deep-soaking bath
Hairdryer
Rainfall showerhead
Private bathroom
Coffee/tea maker
Satellite channels
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking | Bathroom

Suite, 1 Double Bed, Non Smoking

Highlights

Heating
Free cots/infant beds
Deep-soaking bath
Hairdryer
Rainfall showerhead
Private bathroom
Coffee/tea maker
Satellite channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

Highlights

Heating
Free cots/infant beds
Deep-soaking bath
Hairdryer
Rainfall showerhead
Private bathroom
Coffee/tea maker
Satellite channels
  • Sleeps 2
  • 1 Double Bed

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Exterior

The Marine Hotel

Free WiFi
Restaurant
Breakfast available
Bar
8.4 out of 10, Very good, (232)
The price is €102
includes taxes & fees
29 Nov - 30 Nov
The Marine Hotel
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About the area

Map
Swainson Street, Hartlepool, England, TS24 8AA

What's nearby

  • Hartlepool Maritime Experience - 10 min walk - 0.9 km
  • Museum of Hartlepool - 10 min walk - 0.9 km
  • Monkey Statue - 17 min walk - 1.5 km
  • Seaton Carew Beach - 8 min drive - 3.9 km
  • Riverside Stadium - 20 min drive - 23.8 km

Getting around

  • Hartlepool Station - 5 min walk
  • Durham (MME-Teesside Intl.) - 45 min drive

Restaurants

  • ‪The Showroom - ‬2 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪The Ward Jackson - ‬4 min walk
  • ‪Juniper Lounge - ‬5 min walk

About this property

Best Western The Grand Hotel Hartlepool

Eco-certified hotel in the city centre
Dry cleaning/laundry services, a bar and conference space are just a few of the amenities provided at Best Western The Grand Hotel Hartlepool. The on-site British cuisine restaurant, The Grand Reastaurant, offers breakfast and dinner. Stay connected with free in-room WiFi.
Other perks include:
  • Cooked-to-order breakfast (surcharge), self-parking (surcharge) and a 24-hour front desk
  • Coffee/tea in reception, a banquet hall and smoke-free property
  • Wedding services, a front desk safe and a ballroom
Room features
All guest rooms at Best Western The Grand Hotel Hartlepool offer comforts, such as 24-hour room service, in addition to
Extra amenities include:
  • Bathrooms with rainfall showers or deep-soaking baths plus free toiletries and hairdryers
  • Free infant beds, cable channels and coffee/tea makers

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 3 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 7 AM to 9:30 AM on weekdays and 8 AM to 10 AM on weekends; GBP 9.50 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Grand Reastaurant

Family friendly

  • Free cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately GBP 9.50 per person
  • Self-parking fee: GBP 3.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Best Western Grand Hotel Hartlepool
Best Western Grand Hartlepool
Best Western Grand Hotel
Best The Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel
Best Western The Grand Hotel Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel Hartlepool

Frequently asked questions

Is Best Western The Grand Hotel Hartlepool pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Best Western The Grand Hotel Hartlepool?

As of 28 Nov 2024, prices found for a 1-night stay for 2 adults at Best Western The Grand Hotel Hartlepool on 28 Dec 2024 start from €70.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Best Western The Grand Hotel Hartlepool?

Self-parking is available for GBP 3.00 per day.

What time is check-in at Best Western The Grand Hotel Hartlepool?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Best Western The Grand Hotel Hartlepool?

Checkout is at 11 AM.

Where is Best Western The Grand Hotel Hartlepool located?

Located in the heart of Hartlepool, this eco-certified hotel is within a 10-minute walk of Victoria Park, Hartlepool Maritime Experience, and Museum of Hartlepool. Monkey Statue and Ward Jackson Park are also within 2 miles (3 km). Hartlepool Station is 5 minutes by foot.

Best Western The Grand Hotel Hartlepool Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 58 out of 242 reviews" "
Rating 8 - Good. 100 out of 242 reviews" "
Rating 6 - Okay. 46 out of 242 reviews" "
Rating 4 - Poor. 21 out of 242 reviews" "
Rating 2 - Terrible. 17 out of 242 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Yoshiaki

Liked: Cleanliness, staff & service, amenities
Best hotel in Hartlepool. Friendly and helpful staff. Great location. Old building but renovated recently. Some facilities are a bit old fashioned but bearable.
Stayed 3 nights in Nov 2024

6/10 Okay

Norman

Disliked: Amenities, property conditions & facilities
Poor attitude to service,bar often closed,was better last visit.Not impressed.
Stayed 5 nights in Oct 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I could complain about was the heating being too hot. Simple solution being I opened the window. Very happy with my stay and accomodations.
Stayed 1 night in Oct 2024

8/10 Good

Andrea

Stayed 2 nights in Aug 2024

6/10 Okay

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
When we arrived at room,the tv didnt work, changed remote control 4 times, seemed like it was working, then it stopped again, in the end just left it,
Stayed 1 night in Aug 2024

6/10 Okay

Darren

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value stay
Staff friendly and fairly attentive. Andy the bar man was great. Only negatives were due to any lack of identity/ uniform, it was sometimes hard to know who the staff actually were. Coffee/ Fruit juice at breakfast very watery!
Stayed 1 night in Aug 2024

4/10 Poor

Karlie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Double check when booking
So basically we came in after getting married to be told we was in a normal bedroom but we ordered the suite. It got sorted in the end. Also the music from the bar kept me up quite late so don’t open your windows.. the bed was comfortable but the pillow was like rocks! The breakfast was ok I guess beans were cold. Then when we went to check out they tried to charge us again! So please double check and keep receipts
Stayed 1 night in Aug 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Iain

Liked: Cleanliness, property conditions & facilities, room comfort
Overnight stay
Stayed 1 night in Jul 2024

8/10 Good

Graeme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Steve

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, staff very professional and helpful, room was excellent, no problems with check in and check out. Would definitely stay at this Hotel again.
Stayed 1 night in Jun 2024

4/10 Poor

Paul

parking very bad & restaurant was Indian only
Stayed 2 nights in Jun 2024

8/10 Good

craige

Liked: Cleanliness, staff & service, property conditions & facilities
Always wanted to stay in the grand hotel and I thought it was wonderful
Stayed 1 night in Jun 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Victorian hotel which is well maintained inside. Large rooms and bathroom with loads of hot water. Staff helpful. Limited unsecured car parking. No air conditioning. Noisy seagulls which may cause issues for light sleepers.
Stayed 3 nights in Jun 2024

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faceless checkinj
Having computer check, defeats the objective of personal and human service. Especially when they don’t work and there are no staff present and no way to contact anyone Bring back the human contact
Stayed 3 nights in Jun 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensational stay, I’d highly recommend.
Stayed 1 night in Jun 2024

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

derek

Liked: Staff & service
Stayed 1 night in May 2024

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Ryan

Stayed 1 night in May 2024

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central and convenient
Stayed 2 nights in May 2024

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024