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Castello City Hotel

4.0 star property
Family-friendly hotel with rooftop terrace and 24-hour business centre

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Castello City Hotel

Aerial view
Front of property – evening/night
Exterior
Deluxe Triple Room
Interior entrance

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping
The price is €56
includes taxes & fees
28 Nov - 29 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, City View

Deluxe Room, City View

Deluxe Room, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room, Sea View

Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Deluxe Room, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
  • 20 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Double Bed and 1 Single Sofa Bed

View all photos for Family Room (Family)

Family Room (Family)

Family Room (Family)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
  • 24 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Double Sofa Beds

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

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includes taxes & fees
5 Dec - 6 Dec
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About the area

Map
62 Martyron 1, Avenue, Heraklion, Crete Island, 71304

What's nearby

  • Historical Museum of Crete - 13 min walk - 1.1 km
  • Morosini Fountain - 13 min walk - 1.2 km
  • Heraklion Archaeological Museum - 18 min walk - 1.6 km
  • Koules Fortress - 3 min drive - 2.3 km
  • Heraklion Port - 3 min drive - 2.8 km

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 13 min drive

Restaurants

  • ‪Κρητικός Φούρνος - ‬6 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪Coffee Island - ‬9 min walk
  • ‪Kαφενείον ο λάκκος - ‬11 min walk
  • ‪Manitu Sunset Bliss - ‬9 min walk

About this property

Castello City Hotel

Upscale eco-certified hotel near Heraklion Port
A free manager's reception, a rooftop terrace and a coffee shop/cafe are just a few of the amenities provided at Castello City Hotel. The on-site Greek cuisine restaurant, The 5th floor, offers breakfast, lunch, dinner and ocean views. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and car hire on-site.
You'll also find perks such as:
  • Free self-parking
  • A round-trip airport shuttle (surcharge), express check-out and express check-in
  • Babysitting (surcharge), a front desk safe and concierge services
Room features
All 68 rooms feature comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes.
Other amenities include:
  • Hypo-allergenic bedding, memory foam beds and free cots/infant beds
  • Bathrooms with showers and free toiletries
  • TVs with digital channels
  • Fridges, coffee/tea makers and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Greek, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 100 metres
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free manager's reception
  • Snack bar/deli

Restaurants on site

  • The 5th floor

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (70 square foot of space)
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1981
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 25
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 7.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 15 per vehicle (one-way)
  • Late check-out fee: EUR 25 (subject to availability)
  • In-room safe fee: EUR 2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Property Registration Number 1039Κ013A0004300

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castello City
Castello City Heraklion
Castello City Hotel
Castello City Hotel Heraklion
Castello Hotel
Castello City Hotel Crete/Heraklion
Hotel Castello City
Castello City Heraklion
Castello City Hotel Hotel
Castello City Hotel Heraklion
Castello City Hotel Hotel Heraklion

Frequently asked questions

Is Castello City Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Castello City Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Castello City Hotel on 28 Nov 2024 start from €53.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Castello City Hotel?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Castello City Hotel?

Check-in begins at 3:00 PM.

What time is check-out at Castello City Hotel?

Checkout is at 11:00 AM. Late checkout is available for EUR 25 (subject to availability).

Does Castello City Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 15 per vehicle applies.

Where is Castello City Hotel located?

This family-friendly Heraklion hotel is located near the airport, steps away from Venetian Walls, Hania Gate and Kapetan Mihalis Korakas. Heraklion Port is 1.5 mi (2.4 km) away.

Castello City Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 145 out of 459 reviews" "
Rating 8 - Good. 170 out of 459 reviews" "
Rating 6 - Okay. 93 out of 459 reviews" "
Rating 4 - Poor. 32 out of 459 reviews" "
Rating 2 - Terrible. 19 out of 459 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Horrible parking arrangement.
Stayed 1 night in Sep 2024

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Xiaoxu

Disliked: Cleanliness, staff & service, amenities
Overall the service is not good
Stayed 4 nights in Sep 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Dimitra

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. Great rooms for a family. Excellent 5th floor breakfast/dining room. Great food and view. Just FYI. Parking is off site and a 5 min walk away.
Stayed 1 night in Aug 2024

4/10 Poor

Jose

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No pool, room very small.
Stayed 3 nights in Jul 2024

10/10 Excellent

Maribel, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent. Giorgos, front desk/concierge, was super professional and knowledgeable. The dinner server girls at the 5th floor restaurant were really nice and attentive. I highly recommend this hotel.
Stayed 3 nights in May 2024

8/10 Good

Johanna

Stayed 1 night in Oct 2023

10/10 Excellent

Satish W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay, very well located and a good value for money. Very friendly staff. Keep it up.
Stayed 4 nights in Oct 2023

8/10 Good

Nicolas

Stayed 1 night in Oct 2023

10/10 Excellent

Elise

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fine hotel for the price. Close to everything.
Stayed 4 nights in Aug 2023

8/10 Good

Henry J

Stayed 1 night in Aug 2023

4/10 Poor

Matt

Stayed 2 nights in Jul 2023

4/10 Poor

Judy

Business traveller
Liked: Cleanliness
Bummers
I enjoyed the breakfast. After that it was downhill. There was an extremely noisy party going on of 50 teenagers plus another of 25 young adults. Slamming doors, loud laughter in the halls. Knocks on my door, pounding on the walls… They were on all floors. Bed is not good Shower floods. But mostly… I asked three different people if I could keep excess luggage in their storage until my return on Friday from Rhodes and I was told that both Linda and I could do it with no problem. Yet, after packing for the four days in Rhodes carefully in other cases, I was told by the clerk at the desk that 5am morning of departure,I could not. Why was t I told before? Earlier? It was terribly upsetting having to completely repack moments befor getting into my cab.
Stayed 5 nights in Mar 2023

8/10 Good

Assaf

Liked: Cleanliness, staff & service
It's ok - it's nothing fancy, not so comfortable
It was ok for one night stay. The place feels shabbier in reality than on the pictures. The lobby had a strange odor and the bed was rather a small double bed (1.40m) and the room smaller than expected. Nevertheless, it was ok for one night stay, good location, 24 hours reception, good breakfast (much better than what we've expected), and quite clean. We paid a very good price so it was a very good value for money for this stay.
Stayed 1 night in Feb 2023

10/10 Excellent

Yani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient as it is located on the heart of the town. Staff were friendly & helpful. Price is very reasonable & the food are excellent.
Stayed 4 nights in Jan 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

Borislava

Stayed 1 night in Jun 2022

4/10 Poor

Tiffany

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2022

6/10 Okay

Thomas, Kempten

Stayed 3 nights in Oct 2021

2/10 Terrible

Loukas

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible cleanliness
Stayed 5 nights in Oct 2021

6/10 Okay

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
The hotel is nice and cleanut pretty noisy and the beds are low quality, the mattress is too old and the bed is noisy
Stayed 1 night in Oct 2021

8/10 Good

Parsooramen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021