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"The property itself is lovely, well furnished and clean. Except, on arrival we discovered a dirty poo-covered pair of pants in one of the drawers in the bedroom. We had been sent a key code via email. On arriving in the absolute freezing cold late at night, we could not get in. There was no light so we were shining a torch whilst trying to line up the numbers on the key safe. It would not open. After 10 minutes of trying, I rang the emergency contact number but no one answered and I ended up...