Horley Hotel Guide - Business Hotels in Horley, England

"Outstanding property and great staff. Will use again"

"Beautiful main building and nice garden"

"Staff is very helpful and friendly, beautiful grounds "

"We very much enjoyed our short stay at The Lawn. Everyone was friendly and helpful. The staff is used to people passing through on their way to and from Gatwick, and were ready with answers about airport connections. We hope to stay again one day. "

"holiday inns are usually really nice, but here we had to pay for parking (which ive never experienced before with them), staff swiftly dealt with me at reception and i was standing around waiting for instructions or if we had finished. so i called the staff member and said are we ok to go, he just walked off. ordinarily, they would just say, 'all checked in, head to your room etc' and provide directions. when in the room, i tried ringing for room service 11 times with it going to answer phone...

"Due to Covid and having to self isolate for 14 days on our arrival back to Canada, We decided in April to cancel the two rooms booked. We corresponded with Expedia and through them were advised that we would not be refunded. As we did not stay at the hotel we can’t really review. But we were disappointed that they did not even offer a partial refund - given the circumstances "

"Dirty rooms "

"When we arrived the hotel was closed and we had to find somewhere else!"

"Great customer service the staff very helpful and friendly "

"This hotel is closed we were rebooked at the Europa Gatwick hotel a sister hotel connected with the Britannia Hotel chain. On the out side it looked ok check in was fine and the front desk staff were friendly and helpful. The twin room i booked was pretty spartan, lacking in pillows, one per guest, the beds were absolutely atrocious one could feel the springs thru the mattress and the bed creaked something chronic, there was also a very strange nude picture of a women on the wall over the bed...