Horseshoe Bay West Holidays

We were placed in a handicapped room that we did not request, and there is no microwave. The bathroom drain did not work correctly; I had to put a towel down to stop water from splashing out after showering. The air conditioner was noisy.

The hotel was more than exceptional. I enjoyed the staff, the pet friendliness, and the perks. We will be back.

We had a great stay here the first time about a month ago, this time was a little disappointing. Excluding the bartender Austin at Rules and Regs, and excluding the check in staff at the Gold Lounge, the service everywhere else was not great. The lobby bartenders/servers and the lady at Good Times was really not warm, welcoming or friendly at all. Almost like we were bothering them for being there. We also asked the concierge if they had some chips because they did the last time and she told me no but I could purchase snacks in my room. Minor thing but still off-putting. We had the complete opposite experience the first time we stayed here where the staff and service everywhere was excellent so just really a let down especially for the price point of a hotel like this. The property itself is beautiful and has great amenities and the gold experience is nice but we are reconsidering having this place as our go to Austin hotel.

the hotel was beautiful and clean. The only complaints I have are; I paid with my credit card at the pool and closed my tab. however, they still billed it to my room. I had the payment receipts in my pool bag thank goodness! also, I had ordered a burger with room service at midnight. It was raw and cold in the middle. I called and told them. They offered to make another one but I honestly felt sick to my stomach after that. They did take the $40. burger off my bill.

The jr suite was nice but not over impressed. The amenities were very nice but also very expensive. The housekeeping was some of the best I’ve ever experienced. 10/10 for those ladies.