4/10 Poor
Karie R.
23 Dec 2024
Delayed communication
Delayed and poor communication regarding checkin. Apparently, the guests before us checked out very late, left the place a mess. So, when we arrived at 4, we were told to come back at 5 pm. They did relay at 5:30 that the home was ready. We returned at 630 and it was clean but the house smelled of chemicals. The fence was damaged so had to leash dogs in backyard. Neighborhood is sketchy and we think someone was in backyard at night. This is my 5th time renting a VRBO and first time I’ve had issues. Saturday, owner came by. I didn’t think to check VRBO app for messages. My son was there alone and locked the door from inside. We didn’t know who it was. Owner called very upset because he wanted to see damage by prior guests. Owner left and we were out within the hour; stayed one of three nights, ruined family Christmas. We had to go home. Lesson learned, check app, assume worst-case scenario and have backup plan.
Karie R.
Stayed 3 nights in Dec 2024