Melia Vinpearl Hue

5.0 star property
Luxury Hue hotel in Hue City Centre with 2 restaurants

Choose dates to view prices

Photo gallery for Melia Vinpearl Hue

Indoor pool, open 6:00 AM to 8:00 PM, pool loungers
Yoga
City view
2 bars/lounges, poolside bar
City view

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
The current price is €87
includes taxes & fees
19 Feb - 20 Feb

Room options

Available filters for rooms
Showing 41 of 41 rooms

Suite (3)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
  • 81 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
  • 117 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
  • 81 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Suite (2+1)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
  • 81 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Premium Room (3)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Premium Room, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
  • 47 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Premium Room (with view, 2+1)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

The Level Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
  • 81 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Premium Room, View (3)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

The Level Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Deluxe Room (2+1)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Deluxe Room (3)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Premium Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
  • 47 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Premium Room (2+1)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
  • 46.3 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Family Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
  • 72 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Deluxe Room, 2 Bedrooms (5+1)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
2 bedrooms
Blackout curtains
Premium bedding
  • 72 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

Two Bedroom Deluxe (5)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
2 bedrooms
Blackout curtains
Premium bedding
  • 72 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

The Level Premium with Views

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
  • 47 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Two Bedroom Deluxe (6)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
2 bathrooms
  • 72 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

Deluxe Room, 2 Bedrooms (4+1)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
2 bedrooms
Blackout curtains
Premium bedding
  • 72 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

Deluxe Room, 2 Bedrooms (4+2)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
2 bedrooms
Blackout curtains
Premium bedding
  • 72 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

Presidential Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
2 bedrooms
Blackout curtains
Premium bedding
  • 247 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Presidential Suite (5)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
2 bedrooms
Blackout curtains
Premium bedding
  • 247 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

Presidential Suite (4+1)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
2 bedrooms
Blackout curtains
Premium bedding
  • 247 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

Two Bedroom Deluxe

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
2 bedrooms
Blackout curtains
Premium bedding
  • 72 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Suite, 2 Bedrooms (4+2)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
2 bathrooms
  • 117 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

Suite, 2 Bedrooms (5+1)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
2 bedrooms
Blackout curtains
Premium bedding
  • 117 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

Suite, 2 Bedrooms (5)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
2 bathrooms
  • 117 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

Suite, 2 Bedrooms (6)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
2 bathrooms
  • 117 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

Suite, 2 Bedrooms (4+1)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
2 bathrooms
  • 117 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

Two Bedroom Deluxe

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

Premium Room with View

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Two Bedroom Suite

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

The Level Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Suite

  • Sleeps 2
  • 1 King Bed

The Level Premium Room With Views

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Presidential Suite

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

Premium Room

  • Sleeps 2
  • 1 King Bed

The Level Suite

  • Sleeps 2
  • 1 King Bed

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About the area

Map
50A Hung Vuong, Hue

What's nearby

  • Truong Tien Bridge - 7 min walk
  • Hue Night Walking Street - 7 min walk
  • Dong Ba Market - 17 min walk
  • Imperial City - 3 min drive
  • Thien Mu Pagoda - 6 min drive

Getting around

  • Ga Hue Station - 6 min drive
  • Hue (HUI-Phu Bai Intl.) - 27 min drive

Restaurants

  • ‪Highlands Coffee - ‬1 min walk
  • ‪PhinHolic - ‬3 min walk
  • ‪Cafe on Thu Wheels - ‬4 min walk
  • ‪Cozy Restaurant - ‬3 min walk
  • ‪Sky Bar @VinPearl Hotel - ‬1 min walk

About this property

Melia Vinpearl Hue

Luxury hotel located in Hue City Centre
You can look forward to a poolside bar, a terrace and a hair salon at Melia Vinpearl Hue. Treat yourself to a hot stone massage or a body treatment at YHI Spa, the on-site spa. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and 2 bars.
You'll also enjoy the following perks during your stay:
  • An indoor pool with sunloungers
  • A round-trip airport shuttle (surcharge), concierge services and free newspapers
  • Meeting rooms, a banquet hall and luggage storage
  • A front desk safe, a lift and a 24-hour front desk
  • Guest reviews say great things the breakfast, helpful staff and first-rate property condition
Room features
All 213 rooms feature comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the cleanliness, size rooms at the property.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Separate baths/showers, free toiletries and hairdryers
  • Flat-screen TVs with premium channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limited on-site parking

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar

Restaurants on site

  • Alma Restaurant
  • Rumba

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Body treatments
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 908000 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: VND 434000 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 908000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a security system

We should mention

Pool access available from 6:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Vinpearl Hotel
Vinpearl Hue
Vinpearl Hotel Hue
Melia Vinpearl Hue Hue
Melia Vinpearl Hue Hotel
Melia Vinpearl Hue Hotel Hue

Frequently asked questions

Does Melia Vinpearl Hue have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM to 8:00 PM.

How much does it cost to stay at Melia Vinpearl Hue?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Melia Vinpearl Hue on 19 Feb 2025 start from €86.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Melia Vinpearl Hue pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Melia Vinpearl Hue?

Limited spots are available.

What time is check-in at Melia Vinpearl Hue?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Melia Vinpearl Hue?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Melia Vinpearl Hue provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 434000 per vehicle applies.

Where is Melia Vinpearl Hue located?

Located in Hue City Centre, this luxury hotel is within a 10-minute walk of Truong Tien Bridge, Hue Night Walking Street, and Perfume River. Nguyen Dinh Chieu Walking Street and Royal Fine Arts Museum are also within 15 minutes. Ga Hue Station is 26 minutes by foot.

Melia Vinpearl Hue Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 619 out of 749 reviews
Rating 8 - Good. 91 out of 749 reviews
Rating 6 - Okay. 22 out of 749 reviews
Rating 4 - Poor. 8 out of 749 reviews
Rating 2 - Terrible. 9 out of 749 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Niv

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A first-class hotel
Stayed 2 nights in Feb 2025

10/10 Excellent

Dustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time stayed here. We loved everything about it, the experience was great.
Stayed 1 night in Feb 2025

10/10 Excellent

Elsie

Liked: Cleanliness, staff & service, property conditions & facilities
Maintained very well. Clean and good. Value for money.
Stayed 2 nights in Feb 2025

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views from hotel and nice free afternoon tea for Level guests
Stayed 2 nights in Feb 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Amenities, property conditions & facilities
Amazing view, clean room, very good breakfast and great service. Also in a very good location.
Stayed 1 night in Feb 2025

10/10 Excellent

Ngoc Nhi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Khách sạn đẹp, thơm, phòng ốc sạch sẽ, nhân viên tận tình.
Stayed 2 nights in Feb 2025

10/10 Excellent

Vu, Ballwin

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 4 nights in Jan 2025

10/10 Excellent

andrew

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
From a American critical reviewer: Not one criticism of this hotel!!! Everything was perfect! Recommend the "Level" rooms. Look it up but great service excellence!!! We loved our stay. Thank you!
Stayed 3 nights in Jan 2025

10/10 Excellent

Marie-Christine

The morning breakfast is incredible
Stayed 2 nights in Jan 2025

10/10 Excellent

Felix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast! Very nice room!
Stayed 1 night in Jan 2025

10/10 Excellent

Valerie Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at Melia Vinpearl Hue for three nights, and it was an exceptional experience from start to finish. The hotel exceeded my expectations in every way, offering luxury, comfort, and impeccable service in the heart of Hue.
Stayed 3 nights in Jan 2025

8/10 Good

chuong Hoang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming and gym is top notch, good staff on duty. Loved the rain shower, great pressure!!! Bed could be softer, liking the 3 pillows. Some Breakfast items could be warmer. Overall I would recommend and stay here and other Melia Vinepearl, great staff all around. Thanks
Stayed 2 nights in Jan 2025

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, bed was comfortable and spa was good. Only negative was dinner in the ‘best steakhouse’ - food was not very hot and the NY bone in steak was more fat and gristle than meat. It was poorly cooked, more parboiled than grilled and was overdone for medium. We weren’t charged for it so that worked out but food was a dinner was a disappointment
Stayed 2 nights in Jan 2025

8/10 Good

Ceri

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent views
Stayed 1 night in Jan 2025

10/10 Excellent

richard, Pompano beach

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Biggest heated indoor pool in Asia and very clean,,great staff e so NGYEN in VIP lounge on 32. Great cocktail hour. Easy parking Easy check in. Good gym. Best hotel in vietnam
Stayed 1 night in Jan 2025

10/10 Excellent

chau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except no desiganted area foe smoking and taxi drivers
Stayed 2 nights in Dec 2024

6/10 Okay

Liliane

Liked: Staff & service
Disliked: Property conditions & facilities
I will start by saying, staff were wonderful and welcoming. This review does not pertain to them but the hotel itself. My family and I booked four rooms, they were able to have us on same floor which was great however two of our rooms needed our aircon fixed as it was not working the first day. My room also had a heavy odor to which they offered to move me to a different room. I declined as I wished to stay with my family on the same floor, so an air diffuser was brought to my room to remedy the smell (it didn’t help). Then the following day, my key wasn’t working so I went to check with front desk, long story short- my door lock battery needed to be replaced (at 11pm). I really appreciated management’s apology but it was back to back issues with my room for some odd reason, lol. The rest of the fam did not have issues, so maybe it was just my luck.
Stayed 4 nights in Dec 2024

10/10 Excellent

Vinh, Cerritos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about this hotel — the panoramic view of the city & the river, the friendly staffs, walkable distance to restaurants and to the bridge. The hotel is the highest building in the city you can see it from any direction…. Lastly love the breakfast!
Stayed 2 nights in Dec 2024

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was at a wonderful part of the city.you can see the hotel building almost from everywhere. Next to a mall very convenient. Lots of nice restaurants around the hotel. Night walking area is walkable distance. Breakfast is amazing. We enjoy the staying very much. Will definitely recommend this.
Stayed 3 nights in Dec 2024

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views from the sky bar and from the room. Very friendly and helpful staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel resort and accommodations. Kim M. Was great
Stayed 2 nights in Dec 2024

6/10 Okay

Antonio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This modern hotel, perhaps the tallest building in the city of Hue is poorly planned. With 35 floors it has only four elevators, and only one of them reaches the bar at the top making the waiting time to use it incredibly long. Being an hotel mainly attending international travelers, the communication in English with the staff was very difficult, with some exceptions such as the gentleman responsible for the swimming pool whose work and professional attitude was excellent. Basic information was not provided upon checking in, such as the need to scan the room key to use the elevator (something typically not common in Vietnam) or the need to deposit a credit card in order to charge whatever was consumed into the room account. The food at the restaurant was good, although the lights were so dim that made almost impossible to see what was on the plate and properly handle the food (separating the skin from the salmon, for example). In the menu, they offered Spanish ham croquetas but what they delivered had nothing to do with the bechamel based delicacy, it was just a ball of breaded smashed potatoes without Spanish ham on them. It was no use to discuss it because such a discussion would had been impossible. Finally, the music at the Bar on the last floor was too loud. Together, the quality of the service provided was not that of a five star hotel.
Stayed 3 nights in Nov 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favourite hotels. Loved my stay here.
Stayed 3 nights in Dec 2024

10/10 Excellent

Lia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and nice. My room was a level Room which included nice perks but my room was not as clean as I would like it to be. The tub had some hair. However everything was great and the breakfast selection was amazing.
Stayed 1 night in Nov 2024

10/10 Excellent

Sue Phay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel with very helpful staffs. Breakfast spread was good.
Stayed 3 nights in Nov 2024