Il Serraglio Holidays

Good easy going atmosphere, enjoyed the breakfasts, bed like a bouncy castle! Tiny shower! Great restaurant on site. Could hear every footstep upstairs! Drink and snack dispenser wasn't mended until last day of our 7 day stay. Enjoyed the nature on site - bee orchids and red squirrels.

Conveniently located in old town Florence Good food steps away Staff is friendly Property is kept very clean The beds are very comfortable We liked the rainfall shower head, though the shower stall is very narrow and there is no place to put soap or other items Breakfast is adequate Looking at the photos that the property posted on Expedia, where are the free toiletries, terrace/patio with plants, garden and chair in room? We were told the water is not drinkable. Guests required to pay for water. No facial tissues available No hand towels Change towels q2 days mandatory schedule No tea kettle available neither in room or on request No 24 hour reception (as was advertised on Expedia) Has Elevators, but there are also unavoidable stairs to get to rooms No chair in room (As was advertised in photos on Expedia)

Beautiful and good value

The staff at this hotel were excellent, friendly, professional and very helpful. The location is beautiful. Parking is easy and convenient. The breakfast buffet was very good. The buildings are traditional and charming but the interior decor is over fussy, tired and needs sorting out. We sometimes wondered what the interior design was trying to be, there wasn’t a coherent theme.

The staff and service were exceptional. The bed however was less so.