Île de Bercy

Below average hotel. Shower door does not close firmly, water leaking outside the shower. Room amenities are poor-ish.

The location of this property was on a quiet street and yet close to many things to enjoy on foot including the Opera Metro. All of the staff was very kind and spoke English, French to help us practice and other languages. Our VP status entitled us to a complementary bottle of Prosecco all of the reception staff was eager to remind us we had available to us, and when we did decide to enjoy it, it was delivered to us with two champagne flutes immediately. We enjoyed having the balcony. We enjoyed the details from the hotel room, cleaning staff like decorating the tissue paper and placing our makeup items into glasses to organize the sink area The beds & bedsheets were extremely comfortable. Breakfast included hot and cold items and was just right. Umbrellas were offered to us & lots of heating inside. the complementary Lavazza espresso, coffee, latte machine in the Lobby was invaluable and high-quality. We also had a Nespresso machine in our room and a carafe of filtered water filled daily. Our two story room had the small lounge/ closet / dressing area downstairs & bedroom, second balcony, shower & WC on upper level.

The property, meet all of our expectations and the staff were super tentative, they could not do enough from recommending places to eat, booking cabs and allowing us alone time in the spa area, Rui and Emily really stood out as their customer service was next level. we will defiantly come back and stay here again soon.