Ingenio Holidays

Very nice and clean apartment with great rooftop terrace.

My room 1272 was a good size for solo use, it was a bit of a walk from reception but there’s clear steps/walkways. Some aspects a bit dated. Could not use balcony due to sharp palm tree leaves taking up 1/2 the space. Walk to the beach/shops was ok, around 15 minutes safe and quiet area. The walk back from the beach does have a small incline but most people with moderate fitness will cope. Would not have paid the full price but it was fairly priced for the ‘offer price’.

Fantastic restaurants.

Property was lovely but it’s a shame there are no tea/coffee making facilities in the rooms. When we asked for a bath mat it took 3 days and in the meantime my daughter slipped and hit her head on the bath. There are limited options for feeding kids dinner, we wanted to feed our 20 month daughter at 6 in the buffet but despite being told we could by one member of staff, the others told us it’s not possible jngless we eat and pay too. Staff were incredibly rude and wouldn’t let us in the restaurant at one point then told us they would get something for us and we could eat it elsewhere. After complaining they were still rude and wouldn’t let my husband in to collect food because he was wearing swim shorts so they told him to stand outside. No customer service at all and I have never been spoken to like that in a 5 star resort whatever the rules may be. We complained but they didn’t do anything apart from apologise. There is a kids club and 2 kids pools yet they claim not to be a kid friendly hotel which is odd.

The staff and food were top class