Institut der Englischen Fraulein

The property was in a great location, walking distance from the centre and near lots of shops and places to eat and drink. It was very pretty inside and out. The roof top bar was great for a drink with views across Vienna. The staff were friendly. Our room was very small with very little space to hang anything. I had to move the bedside table to be able to open a cupboard to put clothes in, the TV was on a side wall so you couldn't see it from the bed, there was a table full of bottles of alcohol which was taking up space making it difficult to open the curtains. Our toilet was leaking, which made the room smell, which we reported twice and nothing was done and then, when checking out, the receptionist said the repair person had gone to the wrong room. We weren't offered a welcome drink open arrival and it would have been really useful if reception had let us know that Thursday was a bank holiday and all of the shops were shut.

What a beautiful property in the middle of the city centre. If you are coming to Vienna and want to be treated like a King or Queen, The Leo Grand is your destination of choice. We absolutley loved the location and the accomadations.

I had to walk 500 meters to get the keys from Vienna Hotel and to return the key as well. Staff was not friendly