Istana

Thank you for a great stay! Enjoyed my time in KL especially this location was superb!

Good location with easy access to MRT, walking distance to the twin towers. Nice view from the roof top pool, but the water was freezing which made it not pleasing to swim in. After a long flight arriving at the hotel, we had to wait 30 mins in the lobby for the person to bring our keys. We ordered an extra bed as we are a family of 5 but were given 2 double beds. Once we complained, they said they could not do anything until the next day once someone else checks out. There were ants all over the rooms.. on the last night they came up on my sons bed and couldn’t use that bed because it was full of ants. House keeping only came once every second day and that’s only because we kept asking for it. Though it states on their website that they have daily house keeping. Lifts were extremely slow and sometimes not fully functional as out of the 4 lifts only 2 were working and not enough for the amount of people. The airconditioning in the bedroom was not cooling and just blowing warm air. Shower and bathroom had not been cleaned at all as there were dirty remains from previous tenants. If you like to sleep in on your holiday- forget it as you will be woken up from chanting on loud speakers for the morning prayers which starts from 5.45am every morning for some time.. And this happens 5 times a day. Through till 9pm