4/10 Poor
Bethanicole
13 Dec 2024
Liked: Amenities
Disliked: Staff & service
The first floor near the gym had smoking odors. It permeated in the hallway of the first floor where I was staying. I don’t mind hotels that authorize pets; however, I did not appreciate dogs constantly barking during my stay. There was also daily noisy construction near my side of the building. Also, the folks in the hallway were noisy, whether yelling or arguing at each other, slamming doors and furniture around, or blasting music. And while I understand that the pandemic changed a lot of the normal procedures, I have never been told that I’d be given new bedding if I brought the old ones to the front desk. Basically, the clerk was saying I needed to change my own sheets even though housekeeping was there on her phone sitting in a room she was suppose to be cleaning. Eventually, the housekeeping rep came to assist with the changing of my sheets. It was obvious that previous guests smoked in the room I stayed in cause I found a cigarette butt and burn marks on the curtains. There might also be a bug problem, as two mini roaches were found in my room. I did appreciate the clerk that initially checked me in and having the washer dryer in the suite. Made packing a little bit easier.
Bethanicole
Stayed 6 nights in Dec 2024