Japanese Garden

Super clean, lots of bathrooms, showers, and they provide as many towels you need. Also a great water bottle station!

While the hotel was nice and check in effortless. When I made the booking it should have been noted that major national holiday was occurring the day we were leaving and car transport world be impossible to the airport. Rather than missing our early flight the following day we left a day early to assure we could be at the airport. Unlike other Expedia listings that usually give this warning. The grand canal boutique hotel did not. They provided no apologies and were rather rude that we didn’t know. We booked this room months I’ve been to Amsterdam dozens of times. And honestly this will be my last the the city has changed. Kindness and genuine concern for guests seems to be gone. We were traveling with friends who stayed at other hotels though they booked non refundable rates through Expedia they were refunded a night stay for leaving early to be able to be at the airport and not stranded. This is something this hotel should have made aware when booking the dates we did. Lesson is do your research a bit more. I’ve been in other cities in Europe during holidays but never experienced something like this. Fortunately Amex is charging back the night we didn’t use direct from the hotel. But was such a a headache. Nice hotel but dishonest in their listing. Shame on this property.

We found the staff not really that helpful, the stairs to go up with your luggage is not ideal, there was a young man there but he is at the top of stairs and is not paying attention, i saw most people lifting theor bags up the steep stairs…. the layout is a bit weird … and GET RID OF THE CARPET !!! in the rooms!! The lounge area is majestic!! beautiful original features! The area is quite a ways from main city… very quiet but lovely