Jardim Rafael Hotel Guide - Hotels with Pool in Jardim Rafael, Bertioga

"Overall, it was a good experience. However, i have to point out a few things. First, the Hotel is rated as a 5 start hotel, but it is more of a 4 star, in my opinion. It is very overpriced for what it offers. Crowded restaurants (only 1 option for the fullboard/all inclusive service), they had a problem with one of the two elevators on the Central Wing, so a LOT of wait time just to use the elevator. Only 1 pool, and no indoor or heated option (you have to pay extra to use the spa pool). Front desk staff didn’t help much on check in and did not explain how the full board system worked, and did not give all the information about hotel amenities. The hotel was super busy because of a conference and the restaurants were super full and did not accommodate all guests. The room was great (deluxe with ocean view), with an incredible view and very modern and clean. Sometimes, there was a light smell of sewage coming from the bathroom, but nothing major. In the end, we enjoyed our stay but it is DEFINITELY OVERPRICED. For the price we payed, I expected exceptional service and amenities, but was only great. "

"Nice restaurant, hotel looks like a colonial hacienda with a great spa"