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Cinnamon Citadel Kandy

4.0 star property
Eco-certified hotel with 2 restaurants and free valet parking

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Photo gallery for Cinnamon Citadel Kandy

Poolside views
Exterior
Outdoor pool, open 9:00 AM to 7:00 PM, pool umbrellas, pool loungers
Exterior
2 restaurants, breakfast, lunch, dinner served; local cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Room service
  • 24/7 front desk
The current price is €162
includes taxes & fees
19 Feb - 20 Feb

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Bidet
Private bathroom
  • 48 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Garden Terrace

Superior Garden Terrace | Terrace/patio

Superior Garden Terrace

Highlights

Terrace
Air conditioning
Connecting rooms available
TV
Private bathroom
Bidet
Hairdryer
Electric kettle
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Minibar, in-room safe, desk, iron/ironing board

Superior Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Private bathroom
Bidet
Hairdryer
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior River View

Minibar, in-room safe, desk, iron/ironing board

Superior River View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Private bathroom
Bidet
Hairdryer
Electric kettle
  • River view
  • Sleeps 3
  • 1 Double Bed

Similar properties

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8.8 out of 10, Excellent, 421 reviews
The price is €135
includes taxes & fees
26 Feb - 27 Feb
Radisson Hotel Kandy
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About the area

Map
124, Srimath Kuda Ratwatte Mawatha, Kandy, 20000

What's nearby

  • Udawatta Kele Sanctuary - 6 min drive
  • Kandy Lake - 6 min drive
  • Royal Palace of Kandy - 7 min drive
  • National Hospital Kandy - 7 min drive
  • Temple of the Tooth - 9 min drive

Getting around

  • Kandy Railway Station - 15 min drive
  • Colombo (CMB-Bandaranaike Intl.) - 158 min drive

Restaurants

  • ‪Cafe 1886 By Salgado Bakers - ‬6 min drive
  • ‪Salgado Hotel & Bakery - ‬6 min drive
  • ‪Kandyan Muslim Hotel - ‬6 min drive
  • ‪Global Kitchen - ‬6 min drive
  • ‪Cinnamon Citadel Panorama Restaurant - ‬1 min walk

About this property

Cinnamon Citadel Kandy

Upscale eco-certified hotel
Consider a stay at Cinnamon Citadel Kandy and take advantage of a poolside bar, a terrace and a garden. For some rest and relaxation, visit the sauna. At the two on-site restaurants, enjoy breakfast, lunch, dinner and local cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and babysitting (surcharge)
  • Concierge services, a 24-hour front desk and a banquet hall
Room features
All 119 rooms have comforts such as air conditioning, in addition to perks such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Balconies, electric kettles and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to midnight at scheduled times and on request
  • Onsite parking available only on request
  • Free secured self parking on site
  • Free valet parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 15 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Giri Sikara Lounge
  • Mahaveli Eliya
  • Pool Bar
  • Vel Eliya

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • No lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per day.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 15 per person
  • Airport shuttle fee: USD 85 per person
  • Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 7:00 PM
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cinnamon Citadel
Cinnamon Citadel Hotel
Cinnamon Citadel Hotel Kandy
Cinnamon Citadel Kandy
Cinnamon Kandy
Citadel Kandy
Kandy Cinnamon Citadel
Kandy Citadel
Chaaya Citadel Hotel Kandy
Chaaya Citadel Kandy Hotel Kandy
Kandy Chaaya Citadel Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Kandy
Cinnamon Citadel Kandy Hotel Kandy

Frequently asked questions

Does Cinnamon Citadel Kandy have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9:00 AM to 7:00 PM.

How much does it cost to stay at Cinnamon Citadel Kandy?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Cinnamon Citadel Kandy on 19 Feb 2025 start from €162.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cinnamon Citadel Kandy pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cinnamon Citadel Kandy?

Self-parking and valet parking are free at this property.

What time is check-in at Cinnamon Citadel Kandy?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Cinnamon Citadel Kandy?

Checkout is at noon.

Does Cinnamon Citadel Kandy provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM-midnight on request. A fee of USD 85 per person applies.

Where is Cinnamon Citadel Kandy located?

Situated in Kandy, this eco-certified hotel is within 3 miles (5 km) of Asgiri Maha Viharaya, Commonwealth War Cemetery and Bahirawakanda Vihara Buddha. Kandy Clock Tower and Kanday Monasteries are also within 3 miles (5 km).

Cinnamon Citadel Kandy Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 154 out of 311 reviews
Rating 8 - Good. 111 out of 311 reviews
Rating 6 - Okay. 31 out of 311 reviews
Rating 4 - Poor. 9 out of 311 reviews
Rating 2 - Terrible. 6 out of 311 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Vivek, LosAngeles

Liked: Cleanliness
Overall old but good. Nice stay
Stayed 2 nights in Jan 2025

8/10 Good

Vivek, LosAngeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As
Stayed 1 night in Jan 2025

8/10 Good

tyler, Pleasant Prairie

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel & staff
Stayed 2 nights in Dec 2024

10/10 Excellent

Simren

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
This was a great stay! Comfortable and clean rooms. We loved the buffet breakfast, the hoppers were amazing!
Stayed 3 nights in Oct 2024

10/10 Excellent

Kay

Stayed 1 night in Oct 2024

10/10 Excellent

Francesca

Stayed 1 night in Jun 2024

10/10 Excellent

Hareesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at the Kandy Citadel Hotel and had a wonderful experience. The rooms were comfortable, well-maintained, and offered a pleasant stay. I want to give a special mention to Sadun Fernando, one of the servers, who provided exceptional service. His attentiveness and friendly demeanor made our breakfast experience even more enjoyable. Overall, I highly recommend Kandy Citadel Hotel for its excellent hospitality and beautiful setting.
Stayed 1 night in Jun 2024

10/10 Excellent

Vaseharan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Catharine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in scenic location but a bit out of centre. The staff were outstanding and the service faultless.
Stayed 4 nights in Apr 2024

10/10 Excellent

Pathmal, Holmdel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have liked to see more vegetarian/vegan options on the dinner buffets. Location is about 15min from Kandy downtown -- depending on traffic this could be even longer. However, if you are looking for quite location this is perfect.
Stayed 1 night in Apr 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Sudhir

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dilip C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet property with excellent service
Stayed 2 nights in Dec 2023

8/10 Good

Ravitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

rajadurai noel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location Friendly staff, Insipid food
Stayed 2 nights in Oct 2023

8/10 Good

Amika, brampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

GOWRI

I was annoyed with my registration status. I opted my reservation with breakfast included, but, hotels.Com made mistake with my reservation and this hotel denied to include complementary breakfast. I was told to pay extra for breakfast, this caused alternative arrangements on myself. My room was next to evening entertainment, music, and till midnight it was very disturbing. Payment expected only in US$, causing extra charges. Hotel location is good, but Hotels.Com mistake with reservation caused disturbance.
Stayed 5 nights in Jul 2023

8/10 Good

hajer

Stayed 2 nights in Jul 2023

10/10 Excellent

Manju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hitel
Stayed 4 nights in Jun 2023

6/10 Okay

Ian

Liked: Cleanliness, room comfort
Mixed bag
Nice hotel with bar facing the pool. Very large room at the far end of the hotel with River view. Bar service was slow and had to go to bar to order drink. Bar was understaffed. Restaurant was badly laid out. Beef on buffet was tough. Large queues at entrance to buffet area. Squashed bug on top of toilet cistern. Overall hotel does not compare favourably with Habanara Cinnamon Lodge and Yala Cinnamon Wild. Staff were polite and friendly
Stayed 1 night in Mar 2023

8/10 Good

Piyush

Travelled with family
Liked: Cleanliness, staff & service
Amazing view of the river behind the hotel. You can enjoy the view of the pool, river and trees while have a drink from the bar. staff was courteous and helpful.

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views and gardens, wonderful breakfast in dining room overlooking the views. Excellent location, in the heart of Ella, walking distance to centre and yet feels secluded , quiet and peaceful in hotel.
Stayed 2 nights in Sep 2022

10/10 Excellent

Lise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice and helpful.
Stayed 4 nights in Jan 2022

8/10 Good

Kishalaya

Travelled with family
Liked: Cleanliness, staff & service
Great view of the river and adjoining woods...Very serene
Stayed 3 nights in Dec 2021

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, tranquil beside the river, and close to Kandy. The design is superb with the open air encouraging the breeze. But it is the staff who really make it excellent. It is the second time we have stsyed at the Citadel, and we cannot fault it. If you are visiting Kandy, this is the place to stay.
Stayed 2 nights in Jan 2022