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Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

4.5 star property
Luxury property on the beach, with 6 outdoor pools

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Photo gallery for Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

6 outdoor pools, pool umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
Outdoor wedding area
Aerial view
18 bars/lounges, 3 swim-up bars, 2 beach bars
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • On private beach
  • Room service
  • All-inclusive
  • Breakfast included

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Room options

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Showing 4 of 4 rooms

View all photos for Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years) | Balcony view

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

Highlights

Furnished balcony
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
  • 37.12 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

Highlights

Furnished balcony
Individually decorated
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2023
  • 103 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Highlights

Furnished balcony
Individually decorated
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2023
  • 37.12 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Highlights

Furnished balcony
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
  • 51.5 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Similar properties

Aerial view

Grand Palladium Kantenah Resort & Spa All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
8.0 out of 10, Very good, 1,002 reviews
The price is €401
includes taxes & fees
28 Mar - 29 Mar
Grand Palladium Kantenah Resort & Spa All Inclusive
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About the area

Map
Crta Federal Chetumal-Puerto Juarez, Km. 259-100 Predio 1, Kantenah, QROO, 77710

What's nearby

  • Xpu-ha Beach - 7 min drive - 6.7 km
  • Akumal Ecological Center - 9 min drive - 10.7 km
  • Akumal Beach - 9 min drive - 10.8 km
  • Yal-ku Lagoon - 13 min drive - 12.9 km
  • Half Moon Bay - 18 min drive - 12.2 km

Getting around

  • Tulum Intl. Airport (TQO) - 73 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬1 min walk
  • ‪Guacamayas Bar - ‬4 min drive
  • ‪Beach Bbq - ‬4 min drive
  • ‪Lobby Bar White Sand - ‬6 min walk
  • ‪La Hacienda - ‬1 min walk

About this property

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

Luxury all-inclusive property refurbished in 2023 and located near Akumal Beach
Free full breakfast, free water park access and 3 swim-up bars are just a few of the amenities provided at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive. With a private beach, 2 beach bars and beach massages, this property is the perfect place to soak up some sun. Indulge in a body treatment, a facial and a massage at the on-site spa. At the 15 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and Italian cuisine. Stay connected with free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities, such as a free daily manager's reception and a terrace.
Other perks include:
  • 6 outdoor pools and a children's pool, with a waterslide, 3 swim-up bars and pool umbrellas
  • Free valet parking
  • Express check-out, express check-in and concierge services
  • Multilingual staff, a 24-hour front desk and a porter/bellboy
  • Guest reviews say great things about the helpful staff
Room features
All 170 individually decorated rooms offer comforts, such as private indoor hot tubs and 24-hour room service, in addition to thoughtful touches, such as furnished balconies and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Bathrooms with Jetted bath and rainfall showers
  • Smart TVs with cable channels
  • Wardrobes/cupboards, free infant beds and daily housekeeping

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 15 restaurants
  • 18 bars/lounges
  • 2 beach bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • Es Niu Pool Bar
  • La Hacienda
  • Portofino
  • The Nest

Things to do

  • 6 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free water park
  • Full-service spa
  • Outdoor pool (guest access)
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Children's pool
  • Free cot
  • Free water park access
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Facilities fee: MXN 35 per person, per day and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Family Selection At Grand Palladium Kantenah Resort Spa

Frequently asked questions

Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive have a pool?

Yes, this property has 6 outdoor pools and a children's pool.

Is Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Valet parking is free at this property.

What time is check-in at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Yes, the property is all-inclusive.

Where is Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive located?

Nestled on the beach, this Kantenah property is within 6 mi (10 km) of Xpu-ha Beach, Puerto Aventuras Golf Club and Tajma Ha Cenote. Ecopark Kantun Chi and Cenote Cristalino are also within 6 miles (10 km).

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Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 80 out of 124 reviews
Rating 8 - Good. 21 out of 124 reviews
Rating 6 - Okay. 15 out of 124 reviews
Rating 4 - Poor. 4 out of 124 reviews
Rating 2 - Terrible. 4 out of 124 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

VICTOR

Staff and service at the hotel and restaurants were amazing. Beautiful Hotels, very clean and well maintained.
Stayed 10 nights in Feb 2025

10/10 Excellent

Lucrecia

Loved loved loved everything about this resort and the experience!! We are definitely coming back.
Stayed 7 nights in Mar 2025

10/10 Excellent

Katy

Everyone was so nice and helpful
Stayed 4 nights in Feb 2025

10/10 Excellent

Saeed Zafar

Gerardo and Erick made our stay at Family Selection excellent. They helped us make several reservations and made everything very luxurious. Definitely a 5 star rating for both of them.
Stayed 7 nights in Feb 2025

10/10 Excellent

Anna

We loved everything during this trip, from the seamless check in and check out to the point that beach is spectacular, staff is very attentive, service is on another level. Rooms and the grounds are beautiful. Food was good, but closer to 4 star quality. One thing we wish there was more variety of nights shows. Overall great stay, would definitely recommend to visit.
Stayed 9 nights in Jan 2025

10/10 Excellent

Angela Maria

Thank you for making our vacation so wonderful! The staff was so kind, the food was amazing and the cleaning was really good. We hope to go again!
Stayed 6 nights in Dec 2024

10/10 Excellent

Aleksey

All was great!
Stayed 7 nights in Dec 2024

10/10 Excellent

Anil

Great resort with a pristine beach. Lush landscape makes it so beautiful inside the property. A wide selection of restaurants. Plenty of activities available. The room service is excellent. We greatly enjoyed our stay!
Stayed 3 nights in Dec 2024

10/10 Excellent

JENNIFER

Todo excelente!
Stayed 7 nights in Dec 2024

6/10 Okay

Daniele

Al a carte wasn’t the bwst, besides the steakhouse
Stayed 7 nights in Jan 2025

10/10 Excellent

Karlee Ann

I would highly recommend this resort. We stayed at the family selection swim up room. Abraham was our butler and he was so pleasant to deal with and checked in often. Maria at the Es Niu pool was so friendly and always had a smile. The food was delicious and there was always something to do. I would choose this resort over and over again.
Stayed 7 nights in Dec 2024

10/10 Excellent

Melissa

Very kid friendly. Clean. Great staff! Our butler Christian was phenomenal!
Stayed 6 nights in Nov 2024

10/10 Excellent

Courtney

Highly recommend! This was not our first rodeo. We received great service and amazing dining options! Our pool waitress, Maria, was phenomenal, even taking the time to learn our names and teach us a bit of Spanish!
Stayed 5 nights in Dec 2024

8/10 Good

Loretta Catherine

Beautiful property and great stay! We loved the natural beach that had clean areas to swim and coral/fish and tide pools to explore. The food was average, some a la carte's better than others...we enjoyed the Japanese and Brazilian restaurants. Service was good overall. Some of the main pools were cold, but the family pool was nice...a bit busy with kids and toys mid-day though. We enjoyed the help from the butlers. Wish they had 2 Queen beds instead of double beds..it was tight for sleeping. Overall great experience.
Stayed 7 nights in Jan 2025

10/10 Excellent

Mariam

We loved our stay! The staff was so nice and the property was absolutely stunning. My toddler enjoyed the water park and all the activities around the resort. We will be back.
Stayed 6 nights in Oct 2024

10/10 Excellent

Shirley

Family selection was amazing. When we booked it we had no idea the VIP status that came with it. Which was a great perk. 24 hr butler service for your villa and private beach locations. So much more. Honestly it was all amazing. Would definitely go back. Thank you Maximiliano and Erick for all you did! You made our trip perfect!
Stayed 8 nights in Jan 2025

10/10 Excellent

Sergii

Awesome property and awesome vacation
Stayed 10 nights in Jul 2024

8/10 Good

Kenna

We cannot wait to return. Everything was fabulous!
Stayed 5 nights in Oct 2024

10/10 Excellent

Joedy

We had an amazing stay at this resort. The butlers were superb and the staff is friendly and welcoming.
Stayed 5 nights in Aug 2024

10/10 Excellent

Ekaterina

The staff at this resort is incredible! Abraham, our butler, made our stay unforgettable, handling everything from restaurant bookings to fixing issues. He even packed us lunch for the airport, which was a lifesaver since Cancun Airport is extremely expensive. Paris and Aaron were also amazing. Rosalia, Azansion, Marcelino (best crepes!), Filamena, and Sabelina provided top-tier service at the restaurants—please tip them! The resort itself is stunning, with beautifully kept grounds and amazing wildlife. We saw monkeys, iguanas, coatis, and agoutis—but please don’t feed them! Walking the bridges felt magical, though carts ran every 10 minutes if needed. La Hacienda buffet was our favorite—delicious grilled meats, fried rice, and risotto. The White Sand buffet was great for breakfast. We tried several restaurants: Italian, Japanese, and Thai, but the buffet was best. Coffee was hit or miss, but the in-room machine was great. The entertainment was fantastic—Silent Party, White Party, and a Mardi Gras beach party with live music. The pools were fun, and snorkeling was good when the water was calm. We booked VIP Transfer (Lummus Transport)—great service.
Stayed 7 nights in Feb 2025

10/10 Excellent

Yascara

The service was amazing everywhere
Stayed 2 nights in Sep 2024

10/10 Excellent

Leticia

We will return! We visited in October and the resort and staff were amazing. Mr Paris, concierge for building 40 was very attentive and helpful. There was a mix up with the room situation and the manager Beatrice was so accommodating and followed up to make sure the rest of stay was positive. We traveled with two 9 year olds and all of us rated the experience and resort 10/10! I’d recommend it to everyone!
Stayed 3 nights in Oct 2024

10/10 Excellent

David N Celeste

Resort is very nice. Loved the room we stayed in. I would highly recommend.
Stayed 3 nights in Aug 2024

8/10 Good

Carlos

The property,specially around the Family Select area is very nice, right on the beach. However the check in process and some of the restaurants are not great
Stayed 3 nights in Aug 2024

10/10 Excellent

Lucy

This is one of the most beautiful resorts we’ve ever stayed at . The grounds are immaculate and a tropical paradise. We stayed in Family Select kantenah. The room was an Ambassador suite ( which was a free upgrade) - it was 2 rooms with a full bathroom in 1 and a toilet/sink in the other. Worked very convenient for us and our 2 teenagers. We had a butler service which was very handy for asking questions, booking a trolley for dinner and restaurant reservations. Our butlers were Rogelio & Guillermo and they were amazing, quick at replying to messages and always asking if we needed anything. Beach was lovely - parts are a bit rocky but plenty of space with no rocks. The food choices are endless …. Our favourite was The Nest for breakfast and Hacienda for lunch but we also liked the pool bars and En Nui. We had Italian, Thai, Japanese and steak on the restaurants … all had amazing staff and the food 8/10. We really enjoyed Bravo which was a dinner & dance- very entertaining and fun. All in all an amazing resort and we would definitely return!!
Stayed 7 nights in Feb 2025