Kantenah Hotel Guide - Romantic Hotels in Kantenah, Quintana Roo

"The Occidental at Xcaret was amazing! The pictures don't do it justice. Service across the entire resort was fantastic! Special thanks to Jorge Leon at Pacos Tacos! We will definitely be back soon!"

"Good property a lot of construction unfortunately. "

"We found a cockroach in our room on one of the days during our stay. Other than that, everything else was perfect."

"Very clean resort with lovely one bedroom suites. Nice pools and hot tubs and great food and beverage service poolside. Would like to see more entertainment in the evenings and more poolside activities. "

"The whole six days of my stay were wonderful. "

"I Loved the staff, food was great (and im picky). Staff was super nice with great customer service! It was safe, you must go in with your bracelet, I went on a solo trip as a young female and felt safe inside the property. I wish they just had more of their native food. I like international food but I thought I would eat more tacos and mexican food. But I will definitely go back. "

"Everything fine just food should be a little better "

"Fantastic staff, they were helpful and very friendly, great dining, beautiful views from room and throughout the hotel - only ask is to add more equipment to the gym! "

"We were pleasantly surprised to be welcomed with upgraded perks such as complimentary spa offers and discounts, a private pool and beach access and access to the adjoining resort facilities. We were pleased with the food at the a la carte options. However, accessing them was a logistical nightmare. The online access was down. This required guests to line up daily at 7:30 am to TRY to get a booking for that day. On our second last day, I was first in a line of 25, and was still unable to access any a la carte restaurant for that day. No one was able to book. There is no advance booking- I don’t understand the issue. It must be improved. One other concern was the use of artificial sweeteners in the bar mixes. We all ended up choosing non-choice drinks due to this practice- not only is it an unpleasant aftertaste, it causes migraines in one of our party. We switched to clear drinks like gin and tonic instead of delicious fancy drinks which was disappointing. The juice bar was a real treat, and we utilized it daily. We found the choices for vegetarians and healthy eaters were plenty. The crepe stand was a lovely choice, and the availability of cappuccino at most locations was a bonus. We enjoyed the evening activities and the entertainment and animation staff were wonderful and sometimes hilarious! The dancers in the Latin show were truly world class. Overall, with those small bits of feedback, it was an exceptional vacation and we will certainly try to return. "