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Hotel Birke, Ringhotel Kiel

4.0 star property
Pet-friendly hotel connected to a shopping centre in Kiel with a full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Birke, Ringhotel Kiel

Family Penthouse | Terrace/patio
Sauna, steam room, body treatments, aromatherapy, body wraps
Comfort Double Room
Golf
Bar (on property)

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Parking available
    Parking available
  • Room service
    Room service
  • Breakfast available
    Breakfast available
The price is €109
includes taxes & fees
24 Nov - 25 Nov

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Standard Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Double Room

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Blackout curtains
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Blackout curtains
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Blackout curtains
Hairdryer
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Blackout curtains
Hairdryer
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Penthouse

Family Penthouse

Family Penthouse

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Blackout curtains
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Murphy Beds

View all photos for Standard Double Room Single Use

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Double Room Single Use

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Blackout curtains
Hairdryer
  • 20 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Family Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Blackout curtains
Hairdryer
  • 35 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite (Single Use)

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite (Single Use)

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Blackout curtains
Hairdryer
  • 35 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Blackout curtains
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Comfort Single Room, 1 Double Bed

Comfort Single Room, 1 Double Bed

Comfort Single Room, 1 Double Bed

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Blackout curtains
Hairdryer
  • 30 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Blackout curtains
Hairdryer
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Single Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Single Room

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Blackout curtains
Hairdryer
  • 18 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Classic Double Room Single Use

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Double Room Single Use

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Blackout curtains
Hairdryer
  • 25 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Blackout curtains
Hairdryer
  • 28 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Family Suite

Family Suite | Living area

Family Suite

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Blackout curtains
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds and 1 Double Sofa Bed

View all photos for Family Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Blackout curtains
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Blackout curtains
Hairdryer
  • 28 sq m
  • Sleeps 1
  • 3 Single Beds

Similar properties

Front of property – evening/night

Maritim Hotel Bellevue Kiel

Pool
Pet-friendly
Free WiFi
Restaurant
8.4 out of 10, Very good, (1031)
The price is €80
includes taxes & fees
1 Dec - 2 Dec
Maritim Hotel Bellevue Kiel
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About the area

Map
Martenshofweg 2-8, Kiel, SH, 24109

What's nearby

  • CITTI-PARK Kiel - 6 min drive - 4.8 km
  • Wunderino-Arena - 6 min drive - 4.2 km
  • Old Market Square Kiel - 8 min drive - 5.3 km
  • Ostseekai Cruise Terminal - 9 min drive - 6.1 km
  • Norwegenkai Cruise Terminal - 13 min drive - 8.1 km

Getting around

  • Kiel-Russee Station - 15 min walk
  • Hamburg Airport (HAM) - 58 min drive

Restaurants

  • ‪Kostas - ‬3 min drive
  • ‪Grill-Stübchen - ‬6 min drive
  • ‪Domino's Pizza Kiel Kronshagen - ‬4 min drive
  • ‪Eiscafe Venezia - ‬5 min drive
  • ‪Restaurant Athen - ‬6 min drive

About this property

Hotel Birke, Ringhotel Kiel

Upscale hotel revitalised in 2020 and located near Wunderino-Arena
Located close to CITTI-PARK Kiel and Sophienhof, Hotel Birke, Ringhotel Kiel provides a swim-up bar, a terrace and shopping on-site. Adventurous travellers may like the hiking/biking trails at this hotel. Indulge in a body treatment, a facial and aromatherapy at Birke Spa, the on-site spa. The on-site Regional cuisine restaurant, Fischers Fritz Restaurant, offers breakfast, lunch, dinner and garden views. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
You'll also find perks such as:
  • An indoor pool with a swim-up bar
  • Buffet breakfast (surcharge), bike hire and self-parking (surcharge)
  • A round-trip airport shuttle (surcharge), an electric car charging station and access to a nearby indoor pool
  • Express check-out, an electric bike charging station and a gift shop
  • Guest reviews give top marks for the helpful staff
Room features
All 94 rooms have comforts such as pillow menus and air conditioning, in addition to thoughtful touches such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with premium channels
  • Childcare services, heating and daily housekeeping

Languages

Danish, English, French, German, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle at scheduled times for a surcharge
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Parking on site (EUR 9 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 22 per person
  • A bar/lounge
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Fischers Fritz Restaurant
  • Kaminbar

Family friendly

  • In-room babysitting
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Electric bike charging
  • Fireplace in lobby
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 45
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal and ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from January 11 2025 to January 13 2025 (dates subject to change):
  • One of the bars/lounges
  • One of the dining venues
  • One of the swimming pools
  • Breakfast
  • Daily housekeeping
  • Sauna
  • Spa
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 52.0 per night.
Cots (infant beds) are available for EUR 22.0 per night

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 22 per person
  • Airport shuttle fee: EUR 33.4 per person
  • Airport shuttle fee per child: EUR 16.7
  • Self-parking fee: EUR 9 per day
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 45 (subject to availability)
  • Crib (infant bed) fee: EUR 22.0 per night
  • Rollaway bed fee: EUR 52.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 16 years old are not allowed in the spa without adult supervision

Property is also known as

Birke Kiel-Das Business und Wellness Ringhotel
Birke und Wellness Ringhotel
Hotel Birke Kiel-Das Business und Wellness Hotel Ringhotel
Hotel Birke und Wellness Hotel Ringhotel
Hotel Birke Business und Wellness Hotel Ringhotel
Birke Business und Wellness Ringhotel
Birke, Ringhotel Kiel Kiel
Hotel Birke, Ringhotel Kiel Kiel
Hotel Birke, Ringhotel Kiel Hotel
Hotel Birke, Ringhotel Kiel Hotel Kiel

Frequently asked questions

Does Hotel Birke, Ringhotel Kiel have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM to 10:00 PM. One of the swimming pools will be unavailable from January 11 2025 until January 13 2025 (dates subject to change).

How much does it cost to stay at Hotel Birke, Ringhotel Kiel?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at Hotel Birke, Ringhotel Kiel on 24 Nov 2024 start from €109.47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Birke, Ringhotel Kiel pet-friendly?

Yes, this property allows pets (limit 2 total). There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Birke, Ringhotel Kiel?

Self-parking is available for EUR 9 per day. Limited spots are available.

What time is check-in at Hotel Birke, Ringhotel Kiel?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Hotel Birke, Ringhotel Kiel?

Checkout is at 11:00 AM. Late checkout is available for EUR 45 (subject to availability).

Does Hotel Birke, Ringhotel Kiel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs at scheduled times. A fee of EUR 33.4 per person applies.

Where is Hotel Birke, Ringhotel Kiel located?

Located in Hasseldieksdamm, this spa hotel is within 3 mi (5 km) of CITTI-PARK Kiel, Wunderino-Arena and Sophienhof. Aquarium GEOMAR and Open Air Museum Molfsee are also within 6 mi (10 km). Kiel-Russee Station is 15 minutes by foot and Kronshagen Station is 27 minutes.

Hotel Birke, Ringhotel Kiel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 449 out of 772 reviews" "
Rating 8 - Good. 251 out of 772 reviews" "
Rating 6 - Okay. 49 out of 772 reviews" "
Rating 4 - Poor. 16 out of 772 reviews" "
Rating 2 - Terrible. 7 out of 772 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

John, Springfield

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, friendly and helpful staff. Excellent breakfast and dinner at Fischers Fritz!
Stayed 2 nights in Aug 2023

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really dog friendly hotel. Beautiful location and excellent food. Will definitely be back for a longer stay next time
Stayed 1 night in Jul 2022

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the way to shopping
Excellent hotel Friendly attentive staff Lovely restaurant with local produce Nice pool and spa.
Stayed 1 night in May 2022

10/10 Excellent

Bent

Stayed 2 nights in Apr 2022

4/10 Poor

Camilla

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Covid blown out of proportion! False advertisement
Well well, Travelling a lot during covid you experience quiet something but nothing takes the prices as this hotel. First of all they advertise that their spa is fully open again- well it’s open but only one sauna I function - no showers - and you only get a 20 minute time slot to manage both spa and pool !! Same with restaurant - where you in advance have to book a table for breakfast and dinner, and if you arrive like us mid afternoon - there’s only the really inconvenient time slots available. We stayed in this hotel many times before and was always very happy about all , but they have taken covid to an unpresidented level that has no ground in recommendations nor legislation. To narrow it down, all that used to be a commodity is gone - all that you pay is still fully functional.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Far enough from the city to be quiet and peaceful, but only 10-15 minutes drive to city center. Staff was excellent, and the hotel and rooms were clean. I would highly recommend and would stay here again for my next visit to Kiel.
Stayed 6 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Hotel was clean, spacious, and comfortable. Staff was very helpful and friendly. Would recommend staying here and would gladly stay again.
Stayed 4 nights in Jun 2019

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Perfect
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean. Daughter used and liked the Spa facilities. Restaurant is pretty good and has very good service.
Stayed 1 night in Dec 2018

10/10 Excellent

Martin, Gothenburg, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Padraic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Trip to Kiel and Hotel Birke
The hotel had some construction work outside which looked off putting , however once inside the atmosphere was once of welcome and friendliness. The Bathrooms were so clean and bedrooms so comfortable. At breakfast there was such a relaxing atmosphere and the shuttle service was invaluable for local business meetings.
Stayed 2 nights in Jan 2018

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
top stay
Excellent, quiet and relaxed
Stayed 2 nights in Dec 2017

10/10 Excellent

Max, Potters Bar, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely pre-Christmas weekend stay
The hotel has most pleasant bedrooms which are comfortable and very well equipped, although the door mechanisms can be tricky to operate. The staff are friendly and helpful and fully aware of the door problem. Breakfast was excellent with both hot and cold buffet provided in a spacious and dining room decorated for Christmas. We also took lunch there on arrival and that too was very good. The pool was nice although a little cool but the sauna and steam room were excellent. The hotel has easy bus access to Kiel and is located in a quiet suburb.
Stayed 3 nights in Dec 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family weekend
Good service, and a nice pool for the kids. Food was perfekt!
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Walkable area
Nice, relaxing place with easy walking in the area. A bit of a trek to the Port but nice area to walk through.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel. great breakfasts in the morning. Not really near anything, so you'll have to drive a few minutes if you want something.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay close to city center.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent beds, excellent restaurant
We intended this to just be an overnight stop on our way north, but we enjoyed the stay so much that we will return. We got an upgraded room and it was excellent, roomy, and clean. They were very pet friendly as well, and weren't just one of those places that say they are pet friendly but really aren't. It was farther from the waterway than we expected, but that turned out to be a bonus as the port was more industrial than expected. We found good walks locally for our pets. The restaurant was most excellent as well. We had an amazing dinner of fine fresh local seafood. We will be back.

10/10 Excellent

Jan Jürgen, Oslo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Kiel with a lot of parking space
I have used this hotel for several times now for an over night stay before we use the ferry Kiel-Oslo with our 4 person family. The rooms were always very nice and quite big. I can totally recommend it. There are hotels in the world with a fancier breakfast though.

6/10 Okay

Verified traveller

Liked: Cleanliness
No real wow factor
Not quite the wow factor we expected. Hotel is quite old fashioned no double beds only singles pushed together with single bedding & uncomfortable pillows. Ill fitting curtains with 5 a.m wake up as the room lit up. No hospitality tray. The restaurant had a nice ambience serveing a good evening meal but didn't promote the fish night to us. The wine we ordered was not available as advertised causing confusion with the staff. The Gardens & grounds are well maintained & pretty. The Spa was very nice but be prepared as clothing is optional. Despite informing them it was our special anniversary unfortunately we were not made to feel special. The hotel is on many levels & quite hard to find your way around.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Pleasant but NO wow factor
Booked to stay for a special anniversary celebration -first room small & stuffy so paid to upgrade.Walls covered in creamy old fashioned wallpaper curtains ill fitting allowing light to wake you up at 5 a.m. Despite requesting a double bed and informing them it was a special occasion no effort was made to make us feel special.Beds are singles pushed together with single bedding & single duvets.No hospitality tray. Building is confusing &disjointed on lots of levels very easy to get lost in. Spa was very nice - be prepared clothing is optional.We ate one meal spoiled by the fact they offered a French wine but When ordered staff were totally confused tried to sell us wine for about 3 times the price of the offer.All in all having read the reviews beforehand we were left feeling a little deflated It's publicity appears to promote 'The Family Owners' being hands on. We never saw anybody only young staff. Maybe the family were on holiday!