Kielder Observatory

Good stop over with very good breakfast.

The room we were given at first hadn’t been cleaned properly there were stains on the coffee table and on the tray,the dust on the tv was thick! the window was open and looked out on a scruffy canopy above the kitchen so we had all the smells from that in the room, so I went to ask if there was another superior room we could have,as this stay was part of my wife’s birthday trip, fortunately they had one next door which was much better, not sure why you would stick someone in a smelly kitchen room when you have a better room available? Note to staff always give the best room you can if it’s available (no brainer!) as for the staff apart from being young and inexperienced they were helpful. The food was excellent we had dinner there and the breakfast was really good too. The quality of the bathrooms and beds and bedding were really good and the rooms decor could do with some touching up which would elevate this property, also I’d get a new cleaning team in! Even in the public areas of the pub and reception there was dead insects and flaking paint on the window culls which a hoover would have not gone a miss.

Had a lovely stay. Room Was spacious and clean. Bed was very comfortable . Staff were great.