Well, the staff was quite kind and responsive to requests. BUT, to my horror, my first day in the hotel I encountered outdoor-type BUGS everywhere! There were mosquitoes (and aggressive ones!), as well as a critical mass of some unnamed small yet winged bug all over the walls, floors -- and most horribly -- all in the bed! I will concede after alerting the staff to the problem, they acted swiftly to spray the room, which alleviated the issue for a day or two. But unfortunately, I was there long enough for the bugs to slowly start returning.
Also, housekeeping liked to leave your windows open when cleaning the room so a fresh batch of mosquitoes could fully infiltrate the room after I spent half the previous night killing the previous batch.
When they bite it was especially piercing and painful! The mosquito tentacles in Kolkata seems more potent than elsewhere.
Also, the bed was a lil hard for my taste. And you had to wait 20 minutes for hot water to warm up before you could shower. But if you can handle the above, then everything else was okay. I'm sure there's much worse places to stay in Kolkata... you can believe that.