2/10 Terrible
Milagros
Travelled with family
15 Feb 2025
Disliked: Cleanliness, amenities, property conditions & facilities
I have to tell the story so that no one else goes through the same thing. I arrived in Kauai and spent 4 wonderful days at a resort in Hanalei (which I highly recommend in the north). But when I arrived at this property in Poipo it was a nightmare! They have a nest of cockroaches throughout the unit. According to the management, they tried to kill them with a spray that didn't work (they only spent 2 minutes and they put two traps). They never offered to change my unit. Only Katie the host wanted to give me back the remaining money because I had already spent one night 😱. Not even the full amount... The entire resort is dirty. Unfortunately I couldn't find another room and I had to stay doing thousands of things to not attract more cockroaches. Every day I covered the pipes, closed all my suitcases, and disinfected everything before using it. Definitely not the kind of vacation we expect. I tried to do everything possible so that my young daughters didn't suffer on their vacation. They couldn't even lie on the floor like any other child because of the negligence of the resort. The receptionist mocked me sacrastically saying "welcome to Hawaii" and justified herself by saying that this type of insects were normal. But IT IS NOT TRUE! I spoke with local people who live there and other property owners and they all agree with the same thing. It is NOT Normal!!! The unit has cockroach problems. I hope you take my recommendation!!
Milagros
Stayed 4 nights in Feb 2025