6/10 Okay
Amber
Travelled with partner
4 Feb 2025
Liked: Staff & service, amenities
Disliked: Cleanliness
On the surface, the property is gorgeous. A private pool, stunning tiles, cute kitchenette, massive bathtub. The staff were lovely but the condition of the hotel when you look deeper is unacceptable.
- The ceilings were covered in mould, the worst being in the shower.
- Want to sleep in on your vacation? Nope, they started playing music at 8am one morning and other mornings they had maintenance workers working on the roof and wall of my room.
- After the cleaners mopped the bathroom floor on the first night, there were about 9 little pink warms squirming around on the floor. I’m concerned they were parasites.
- We had the aircon on at 18 degrees the entire 5 nights that we stayed there and not once did the temperature in the room get below 24 degrees.
- I had to ask the reception 3 times for toilet paper as the housekeepers didn’t replace it the entire stay.
- No hand towels or face cloths were present.
- The roof in the bathroom leaked when it rained resulting in a puddle on the floor the majority of our stay.
Amber
Stayed 5 nights in Jan 2025