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Fairmont Grand Hotel Kyiv

5.0 star property
Luxury Kyiv hotel in Podilskyj with a full-service spa

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Fairmont Grand Hotel Kyiv

Indoor pool
Property entrance
Cocktail bar
Exterior
Interior detail

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Pet-friendly
  • Spa
  • Parking available
The price is €203
includes taxes & fees
17 Jan - 18 Jan 2025

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Fairmont Gold, Junior Suite

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Fairmont Gold, Junior Suite

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Bedroom (Atrium)

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Suite, 1 Bedroom (Atrium)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
  • Sleeps 3
  • 2 King Beds

View all photos for Fairmont, Room, 1 King Bed

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Fairmont, Room, 1 King Bed

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Junior Suite

Fairmont Gold, Junior Suite | Living area

Fairmont Gold, Junior Suite

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
  • Sleeps 3
  • 1 Double Bed

View all photos for Fairmont, Room, 2 Queen Beds

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Fairmont, Room, 2 Queen Beds

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
  • Sleeps 3
  • 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Fairmont, Room, 1 King Bed

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, River View

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed, River View

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 King Bed

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Fairmont Gold, Room, 1 King Bed

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Suite, 1 Bedroom

Fairmont Gold, Suite, 1 Bedroom

Fairmont Gold, Suite, 1 Bedroom

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Bedroom (River)

Suite, 1 Bedroom (River)

Suite, 1 Bedroom (River)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
  • Sleeps 3
  • 1 Double Bed

View all photos for Fairmont Gold, Suite, 1 Bedroom

Fairmont Gold, Suite, 1 Bedroom

Fairmont Gold, Suite, 1 Bedroom

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Fairmont Gold, Room, 1 Double Bed

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Fairmont Gold, Room, 1 Double Bed

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
  • Sleeps 3
  • 1 Double Bed

View all photos for Fairmont, Room, 2 Queen Beds

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Fairmont, Room, 2 Queen Beds

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite, 1 Double Bed (City)

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Junior Suite, 1 Double Bed (City)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
  • Sleeps 3
  • 1 Double Bed

View all photos for Fairmont Gold, Suite, 1 Bedroom

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Fairmont Gold, Suite, 1 Bedroom

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Fairmont Gold, Room, 2 Queen Beds

Fairmont Gold, Room, 2 Queen Beds

Fairmont Gold, Room, 2 Queen Beds

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds (City)

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 2 Queen Beds (City)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
  • Sleeps 3
  • 2 Queen Beds

Similar properties

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Pool
Spa
Free WiFi
Restaurant
9.2 out of 10, Wonderful, (161)
The price is €213
includes taxes & fees
5 Jan - 6 Jan 2025
InterContinental Kyiv, an IHG Hotel
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About the area

Map
1 Naberezhno-Khreshchatytska Street, Kyiv, 4070

What's nearby

  • Chornobyl Museum - 13 min walk
  • Khreshchatyk Street - 15 min walk
  • Independence Square - 2 min drive
  • Golden Gate - 4 min drive
  • Saint Sophia's Cathedral - 5 min drive

Getting around

  • Livoberezhna Station - 11 min drive
  • Kyiv Passajirskii Station - 16 min drive
  • Kyiv (KBP-Boryspil Intl.) - 44 min drive

Restaurants

  • ‪The Strand Grill - ‬3 min walk
  • ‪Atrium - ‬3 min walk
  • ‪Grand Cru Lobby Bar - ‬1 min walk
  • ‪Vintage Cocktail Bar - ‬3 min walk
  • ‪Grand Cru Champagne Bar - ‬1 min walk

About this property

Fairmont Grand Hotel Kyiv

Luxury eco-certified hotel near Church of the Nativity of Christ
Located close to Kyiv River Port and Volodymyr Hill Park, Fairmont Grand Hotel Kyiv provides a casino, a coffee shop/cafe and a garden. For those looking to try their luck, this hotel boasts 2 casino VIP rooms, 8 slot machines and 20 casino gaming tables. Indulge in aromatherapy, hydrotherapy and a facial at the on-site spa. The on-site international cuisine restaurant, Vogue Cafe, offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a hair salon and a library.
Other perks at this hotel include:
  • An indoor pool
  • Buffet breakfast (surcharge), self-parking (surcharge) and a round-trip airport shuttle (surcharge)
  • An electric car charging station, express check-out and a lift
  • A 24-hour front desk, a porter/bellboy and free newspapers
Room features
All 258 individually decorated rooms boast comforts, such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • Free infant beds, electric kettles and ceiling fans

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Russian, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Secured, covered parking on site (UAH 500 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 11:00 AM on weekdays and 8:00 AM to 11:30 AM on weekends; UAH 1,200 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Sweet Book Pastry
  • Vintage Bar
  • Vogue Cafe

Things to do

  • 20 gaming tables
  • 24-hour gym
  • 8 slot machines
  • Casino (17,470 square feet of space)
  • Full-service spa
  • Indoor pool
  • Library
  • Piano
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 13 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (13,993 square foot of space)

Outdoors

  • Garden
  • On a river

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shared bathroom (in-room sink)
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: 50 per cent of room rate
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of UAH 1800 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 8 kg per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for UAH 1200.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: UAH 71.00 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately UAH 1200 per person
  • Airport shuttle fee: UAH 1200 per vehicle (one-way, maximum occupancy 2)
  • Covered self-parking fee: UAH 500 per night
  • Pet fee: UAH 1800 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: 50 per cent of room rate (subject to availability)
  • Rollaway bed fee: UAH 1200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fairmont Grand Hotel
Fairmont Grand Hotel Kyiv
Fairmont Grand Hotel Kyiv Kiev
Fairmont Grand Kyiv
Fairmont Grand Kyiv Kiev
Fairmont Hotel Kyiv
Fairmont Kyiv Hotel
Grand Hotel Kyiv
Hotel Fairmont Kyiv
Kyiv Fairmont
Fairmont Grand Hotel Kyiv Kyiv
Fairmont Grand Hotel Kyiv Hotel
Fairmont Grand Hotel Kyiv Hotel Kyiv

Frequently asked questions

Does Fairmont Grand Hotel Kyiv have a pool?

Yes, this property has an indoor pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Fairmont Grand Hotel Kyiv?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at Fairmont Grand Hotel Kyiv on 17 Jan 2025 start from €200.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont Grand Hotel Kyiv pet-friendly?

Yes, Fairmont Grand Hotel Kyiv allows cats and dogs (limit 1 total) with a maximum weight of up to 8 kg per pet. There's a fee of UAH 1800 per pet, per day. Service animals are exempt from fees.

How much is parking at Fairmont Grand Hotel Kyiv?

Self-parking is available for UAH 500 per night.

What time is check-in at Fairmont Grand Hotel Kyiv?

Check-in start time: 3:00 PM; check-in end time: anytime. A 50% fee applies for early check-in (subject to availability).

What time is check-out at Fairmont Grand Hotel Kyiv?

Checkout is at noon.

Does Fairmont Grand Hotel Kyiv provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of UAH 1200 per vehicle applies.

Where is Fairmont Grand Hotel Kyiv located?

Located in Podilskyj, this luxury hotel is steps away from Kyiv River Port and Church of the Nativity of Christ. Church of St Nicholas on the Water and AVS Art Gallery are also within 15 minutes.

Fairmont Grand Hotel Kyiv Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 137 out of 196 reviews" "
Rating 8 - Good. 38 out of 196 reviews" "
Rating 6 - Okay. 10 out of 196 reviews" "
Rating 4 - Poor. 6 out of 196 reviews" "
Rating 2 - Terrible. 5 out of 196 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rohnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a gem of a property for anyone looking to enjoy luxury while visiting Kyiv.
Stayed 4 nights in Jun 2024

10/10 Excellent

Dmytro, Kharkiv

Stayed 2 nights in May 2024

10/10 Excellent

Dmytro, Kharkiv

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dmytro, Kharkiv

Stayed 1 night in Jan 2024

10/10 Excellent

Dmytro, Kharkiv

Stayed 2 nights in Jan 2024

10/10 Excellent

Dmytro, Kharkiv

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Dmytro, Kharkiv

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Menashe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

gilbert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

rajeev

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant customer service.
Stayed 1 night in Nov 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Spa hotel with no spa
We were disappointed that a five star spa hotel didn’t have a working spa. The staff just shrugged their shoulders and said “sorry it’s closed due to low occupancy”. When people pay that kind of money then the promised services should be available. Or we should have been told in advance. The bed pillows were also uncomfortable with no alternatives and duvet cover wasn’t sealed so the duvet kept coming out. Breakfast was very limited for a hotel of this stature. Salmon was bright purple infused with beetroot but no mention of beetroot on the menu.
Stayed 2 nights in Jun 2022

10/10 Excellent

Robert

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Kiev
The Fairmont Kiev, in my opinion, is the best hotel in Kiev. zits right on the river with great views, and the surrounding area is full of great places to eat. The room is true Fairmont quality, exceptional bed and the bath amenities are fantastic. Hotel staff is very friendly and the breakfast buffet alone is worth the stay.
Stayed 2 nights in Jan 2022

10/10 Excellent

Galina

Stayed 2 nights in Jan 2022

10/10 Excellent

Mahra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

4/10 Poor

Dale

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was a very nice hotel 5-6 years ago. It now has a Casino, carpeting and furniture has not been updated and housekeeping forgets to replace items after cleaning. There are many better choices now in Kyiv
Stayed 8 nights in Oct 2021

10/10 Excellent

Piotr, Warszawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we went for a weekend city break and it was a great choice. friendly and professional staff as always in Fairmonts. great location to the main attractions. room was comfy and spacious. breakfast was amazing and even though we were late no one was rushing so we can relax and enjoy it. great service. will be back
Stayed 1 night in Oct 2021

2/10 Terrible

Zalmen

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2021

8/10 Good

sajid

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was nice but the casino managers were rude .i took money out on my card and when I won I told them to reverse The money .They said no we can only give u in cash .that I found to be strange . I asked them to give me it in writing and they said no . So I would not recommend the casino
Stayed 3 nights in Sep 2021

6/10 Okay

Curtis

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful hotel but it had horrible common spaces - nowhere comfortable to relax, strange colors, and it appeared the hotel tried to be “hip” and failed. Many of the staff were incredible, however others were not and even ignored us. We had a gorgeous suite with view of the River, very comfortable bed. Beautiful bathroom.
Stayed 4 nights in Sep 2021

10/10 Excellent

Yevgeny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 7 nights in Sep 2021

10/10 Excellent

Gerhard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated with beautiful river views. I chose the hotel due to its location. The hotel is beautiful and definitely worth it.
Stayed 1 night in Sep 2021

10/10 Excellent

ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Robert

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great location & excellent rooms
Stayed 3 nights in Sep 2021

2/10 Terrible

Fernando

Business traveller
Liked: Room comfort
Disliked: Staff & service
Staff needs training
Staff needs to be trained and don't call guest rooms on Sunday at 8.30 am saying that I was smoking and had the windown open. I said I don't smoke and the woman on the phone was agressive on the tone of her voice saying that they saw in the security video. I said again that it wasn't me and I don't smoke... In the end it was rude, didn't listen to what the customer was saying. They then verified again and saw it was in another room. Then called when I was almost falling asleep again to say they checked and it was someone else! Room wasn't cleaned at least in 2 days that I was there. My name was missing twice from the breakfast list, I had to go to reception, they told me I didnt have breakfast included, then I had to show my reservation on my phone showing that I had breakfast included, they had to take a photo of my phone screen.... drama in a 5 star hotel. Restaurant staff are well trained.
Stayed 1 night in Aug 2021