6/10 Okay
Sandra S.
22 Oct 2019
Wonderful place spoilt by service
Told to call 24 hours before arrival which we did. Voucher stated reception open until 20.00hrs. We had to call 1 hour before arrival, called at 18.15hrs to be told they closed at 19.00hrs, keys would be left in a box at reception.
Collected the keys and arrived the property really needed a good deep clean not totally impressed,
Then no bedding or towels that had been ordered, manager did deliver to us when called.
No remote provided to get out of security gates!!! gardner let us out.
At reception on the Tuesday the service was very poor with the senior receptionist not helpful in any way just a French shrug of the shoulders.
Having owned a farmhouse in the Vendee for 20 years and having played the golf course many times in 90's was so disappointed in the management and the lack of understanding and information between the booking agent and the on site management.
Reported an alarm going off on a villa 3 times was still going off the day before we left.
Swimming pool and tennis courts on site closed???
Major work being carried out on the apartments but not informed.
The villa was everything we expected light airy and a good location.
Did expect Wifi in this day and age and no remote for the TV until the following day.
The interior is very tired, the material on the dining room chairs is falling apart and need replacement.
How an oven can be provided but no oven gloves is a danger, no tea towels only four dishwasher tablets, We went out and purchased tea towels.
No cleaning liquid for the toilet or the bathroom and kitchen. We purchased these items and did a deep clean before we left.
All in all a good location good villa spoilt by the lack of professional service or caring about the customer, who is always number one as the customer is the reason they have a job.
Will probably return to the area but will make sure the agents understand customers needs and requirements.
Wonderful location and villa in need of attention and dismiss the on site management