La Joya Holidays

Showers in certain items in the bathroom were not fully complete due to construction water will get everywhere. There was no pools. The hotel was under renovation and there was a lot of noise while sleeping through the construction.

It’s a good and quite hotel

The check in was quick and expedient, the staff was fully prepared for our party of 6 and 3 rooms when we arrived. We have stayed here many times and will continue to stay whenever we visit Santiago.

Needs to be rehabbed. Bathroom was old. TV was old. The towels and linens were old. My brother is a condominium owner in BlueJackTar and my apartment was old and in bad shape. The maids did a nice job cleaning the worn out place. No one explained the grounds and services to me. They acted annoyed with me when I was locked out of my room. I would throw my room key in my beach bag because I did not want to bring my wallet to the beach. It would come in contact with my cell phone and then would not work. This DOES NOT happen at other resorts. Fix the problem, don't blame the guests. The food was OK, nothing special.

I don't recommend staying here. If you have physical limitations, good luck getting up the stairs to your room, and if you're hungry, there are more stairs to access the rooftop restaurant. The hotel is outdated. The rooms and beds are small. The bathrooms are small, cramped, and they have an annoying layout. There were ants in my bathroom just having a party on the sink. The noise from music on the rooftop restaurant was loud and obnoxious! The power kept going out and the internet buffered repeatedly or just went out. I DEFINITELY will not stay here again. There was nothing "world-class" about the stay here or the restaurant. Oh, here's the cherry on top: the restaurant has rats!