Ladd Holidays

Booked a lake view room and got a partial view. I definitely wouldn’t have payed more if I knew it was partial

The property was aesthetically pleasing and we received excellent service from the front desk and bellman. I wanted to love this hotel however the refrigerator and the room repeatedly made humming sounds. The mattress was really hard. You could hear the elevators running all hours of the evening while trying to sleep and the air conditioning unit did not work as expected. I did appreciate the location and the staff’s kindness and willingness to help. I’d be willing to stay again with a different room with fewer noises and a more comfortable mattress.

Great location next to Millennium Park for kids. Bonus for staying there during holiday ceremonies of tree lighting ceremony, Mag Mile lighting parade, and Chriskindlmarket.

Lobby and shared space downstairs is beautiful and location is great in Fulton Market. We walked to many bars and restaurants and enjoyed the vibe. The rooms are underwhelming, no closet space, bathroom space lacking, and feel dated despite trying to go for a modern-industrial-chic vibe. The quality of the rooms do not match what the lobby area indicates. The hallways seem like they didn’t get touched in whatever remodel happened here. Overall I think it’s overpriced for what it delivers.

Great, small hotel in the heart of Chicago, Amazing attention to detail very comfortable room well appointed