Lago Sillara

Excellent location! Staff was cordial upon check-in and check-out. Lovely amenities. Lots of dining options and just a few feet away from stores. Lovely stay.

Stayed 3 nights. Asked concierge to book restaurant and they never got back to us. I called on 3 separate occasions to see what happened. Only at that time they said the restaurant was either not answering or booked. Communication was poor. It’s ok if there’s no room, but they needed to relay that info to us. We booked our own dinners, time us short to put our vacation in their hands. As a leading hotel of the world, not very impressive. Other comparable options in that price range have been much better in Milan. Concierge crew overall, lacked follow up and when confronted, made excuses. Either way, responding to requests, is important. Breakfast mediocre. Additional charge items didn’t make sense, 10 euros for fresh OJ at this level hotel is ridiculous, no toaster, small basic buffet, a few eggs to order. My comments are simply based on equal caliber hotels. Deluxe room was contemporary but small, very hot w temperature control not operational. Good quality towels but bed and pillows were uncomfortable. Bellman and porters were polite and offered help but conceit he was hard to come by. Safe great area but there are much better options at this price range.

This hotel is really well located in the centre, so it's easily walkable to everything you need and lots of major attractions, restaurants, food markets etc. The staff are the best aspect of the hotel, both in reception and in the dining areas. Breakfasts were good, and the hotel resturant menu looked excellent although we had already booked other restaurants for dinner. Unfortunately the bathroom in our room flooded every time we used the shower, and the heating wasn't easy to control without asking reception to do it. Overall a great little hotel, and any shortcomings were easy to ignore given the lovely staff.