2/10 Terrible
shrada
Travelled with pets, Travelled with partner
25 Nov 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
BED BUGS BE AWARE!!!!!!!!!!
I liked that we didnt have to check in and they sent us the instructions to check in when we were driving. They did send us the wrong code to the lock box but someone came immediately to our door to give us the right code when we got there. Overall, the location was good and the hotel was quiet. We had gotten the room with the tub which was nice to hang out in. We had no problem checking out. Everything changed however once we got home. I had multiple bed bug bites on my back and legs. When we contacted the property, the person on the line was rude and basically accused me of getting bit by something else and they use bed bug liners. Mind you it was snowing in tahoe and i have 3-4 layers of clothes on so no skin was ever exposed aside from my pjs that i slept in. Bug bites were in the area that was not covered by my pjs. When expedia contacted they, they said the same thing to expedia. I have not slept in anything or anywhere else aside from my bedroom when i noted the bed bugs. Just cuz u have liners doesnt mean they dont stop bed bug infestation. And the receptionist being uncaring about this is truly sad. Please dont stay here unless you want extra souvenir gifts that continues to itch like crazy
shrada
Stayed 1 night in Nov 2024