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Napa Mermaid Hotel & Suites

4.0 star property
Eco-certified Ayia Napa hotel in Ayia Napa City Center with 2 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Napa Mermaid Hotel & Suites

Indoor pool, outdoor pool, open 9:30 AM to 6:30 PM, pool umbrellas
Beach/ocean view
Aerial view
2 bars/lounges, poolside bar
Junior Room, Sea View | Living area
VIP Access

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Room service

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Grand Suite, Sea View

Grand Suite, Sea View | Terrace/patio

Grand Suite, Sea View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Heating
  • 82 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Standard Room, Sea View

Standard Room, Sea View

Standard Room, Sea View

Highlights

Furnished balcony
Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 19 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Double Room, Partial Sea View

Superior Double Room, Partial Sea View | View from room

Superior Double Room, Partial Sea View

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Sofa bed
  • 22 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Executive Room, Pool View

Executive Room, Pool View

Executive Room, Pool View

Highlights

Furnished patio
Individually furnished
Individually decorated
Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • 31 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double or Twin Room, Partial Sea View

Standard Double or Twin Room, Partial Sea View | View from room

Standard Double or Twin Room, Partial Sea View

Highlights

Furnished balcony
Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 19 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Room, Sea View

Junior Room, Sea View

Junior Room, Sea View

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • 42 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed

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About the area

Map
45 Kryou Nerou, Ayia Napa, 05344

What's nearby

  • Ayia Napa Sculpture Park - 5 min walk
  • Love Bridge - 7 min walk
  • Ayia Napa Monastery - 17 min walk
  • Fig Tree Bay - 11 min drive
  • Nissi Beach - 12 min drive

Getting around

  • Larnaca (LCA-Larnaca Intl.) - 43 min drive

Restaurants

  • ‪Vassos (Psarolimano) Fish Tavern - ‬18 min walk
  • ‪Kaliva On The Beach - ‬14 min walk
  • ‪Sesoula Kalamaki - ‬17 min walk
  • ‪Jello - ‬17 min walk
  • ‪Ocean Basket - ‬16 min walk

About this property

Napa Mermaid Hotel & Suites

Upscale eco-certified hotel near Cape Greco National Forest Park
Located close to Glyki Nero Beach and Ayia Napa Sculpture Park, Napa Mermaid Hotel & Suites provides a free breakfast buffet, a poolside bar and a terrace. Treat yourself to a sports massage, a facial or a body treatment at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool and an outdoor pool, with sunloungers and pool umbrellas
  • Free self-parking
  • A round-trip airport shuttle (surcharge), an electric car charging station and multilingual staff
  • 1 meeting room, a 24-hour front desk and wedding services
  • Guest reviews give top marks for the helpful staff
Room features
All 150 rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as free WiFi and desk chairs.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Eco-friendly toiletries and hairdryers
  • 32-inch HDTVs with satellite channels
  • Heating, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Bulgarian, English, French, German, Greek, Italian, Polish, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Elia Taste & More
  • Flavors Restaurant

Things to do

  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,076 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Beach towels
  • Garden
  • In a regional park
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Handrails in stairways (88 centimetre high)
  • Lift (80 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (113 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 45.00

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in.

Renovations and closures

This property is closed from 1 December 2024 to 8 April 2025 (dates subject to change).
The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for EUR 25.0 per day

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 0.55 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 70.00 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 45.00 (subject to availability)
  • Crib (infant bed) fee: EUR 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property will place an authorization for the 30% of the total amount at the time of the booking for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

Pool access available from 9:30 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the swimming pool, health club or hot tub, while guests under 15 years old are only allowed in the swimming pool, health club and hot tub with adult supervision
Children under 12 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mermaid Napa
Hotel Napa Mermaid
Mermaid Napa
Mermaid Napa Hotel
Napa Mermaid
Napa Mermaid Hotel
Napa Mermaid Hotel Ayia Napa
Napa Mermaid Ayia Napa
Napa Mermaid Hotel Suites
Napa Mermaid & Suites
Napa Mermaid Hotel & Suites Hotel
Napa Mermaid Hotel & Suites Ayia Napa
Napa Mermaid Hotel & Suites Hotel Ayia Napa

Frequently asked questions

Does Napa Mermaid Hotel & Suites have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool. Pool access is from 9:30 AM to 6:30 PM. The swimming pool will be closed during the winter.

Is Napa Mermaid Hotel & Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at Napa Mermaid Hotel & Suites?

Self-parking is free at this property.

What time is check-in at Napa Mermaid Hotel & Suites?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Napa Mermaid Hotel & Suites?

Checkout is at noon. Late checkout is available for EUR 45.00 (subject to availability).

Does Napa Mermaid Hotel & Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 70.00 per vehicle applies.

Where is Napa Mermaid Hotel & Suites located?

Located in Ayia Napa City Center, this spa hotel is within a 10-minute walk of Glyki Nero Beach, Ayia Napa Sculpture Park and Love Bridge. Ayia Napa Aqueduct and Agios Epifanios Church are also within 15 minutes.

Napa Mermaid Hotel & Suites Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 375 out of 567 reviews" "
Rating 8 - Good. 156 out of 567 reviews" "
Rating 6 - Okay. 24 out of 567 reviews" "
Rating 4 - Poor. 9 out of 567 reviews" "
Rating 2 - Terrible. 3 out of 567 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Loraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here five times and will no doubt stay again. Wonderful hotel, set on the edge of Ayia Napa, just a hop from a beautiful beach and stunning coastline, and a short drive from Cape Gkreko and the Protaras area. The staff are second to none, from reception to restaurant to housekeeping. Excellent buffet breakfast and themed dinners. However, vegetarian options are limited, but they are very happy to prepare something special to order. Love love love this hotel.
Stayed 10 nights in Nov 2024

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

Kayleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay at the Mermaid, it has good facilities, great breakfast, lovely pool and a well equipped gym. The restaurant has live music each night which was excellent. Definitely stay again
Stayed 2 nights in Nov 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice modern stylish hotel.
Stayed 11 nights in Oct 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A relatively small but classy establishment. The staff were absolutely charming and wonderful down to the last person. There is a very good gym for both cardio and weight training. I used the spa for a facial and massage and the staff were wonderful and provided a really top notch experience. A very very extensive buffet breakfast, though it is the same options every day, and there are 2 restaurants for dinner, with lots of very high end fine dining options within a short distance. I found my whole experience there relaxing and pleasant.
Stayed 6 nights in Oct 2024

2/10 Terrible

Nir

Stayed 1 night in Sep 2024

10/10 Excellent

Paulo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in front of the beach
Stayed 8 nights in Aug 2024

10/10 Excellent

Joonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was really clean and comfortable. Rooms were cleaned properly everyday, environment was clean and beautiful. Also the pool area was nice. Breakfast was fresh and there was alot of choices. Also it was nice you could ask the chef make an omelette etc. Staff was very helpful. Helped us rent an atv and got us taxi to the airport. I would recommend this hotel if you visit Agia Napa.
Stayed 7 nights in Aug 2024

6/10 Okay

Simon

Stayed 14 nights in Jul 2024

10/10 Excellent

Sean

Stayed 7 nights in Jul 2024

8/10 Good

Rasads

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average hotel
Enjoyed the free parking and close proximity to beach and restaurants/ bars but not close enough to hear the noise from clubs/pubs. Breakfast is not dairy-free friendly - had to go and ask for a plant milk each breakfast; no tofu for breakfast. If you eat meat, milk and dairy then the breakfast should be fine. If you are vegan, look for elsewhere. Rooms are not sound-proof. Your neighbours will hear you and you will hear them, especially at night. Swimming pool was ok but had quite a bit sand on the bottom of it. Nice cocktails in the hotel bar. To summarise - between 3 and 4 star hotels. Compared to 4 star hotels in Canary Islands this is a 3 star hotel.
Stayed 9 nights in Jun 2024

10/10 Excellent

Argyrios

Liked: Cleanliness, staff & service, property conditions & facilities
hi
Stayed 3 nights in Jun 2024

10/10 Excellent

Eytan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Andrzej

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goof Place to Stay
Very convenient location, steps away from the beach and not far from the center. Walking distance to attractions, such as sculpture park and natural bridge/arch--a dramatic cliff. Staff very friendly. good dinning options, bar with live music on Fri/Sat/Sun evening
Stayed 2 nights in Apr 2024

8/10 Good

Michelle

Stayed 4 nights in Nov 2023

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

deborah

Travelled with group
Disliked: Amenities
The hot tub was old and water Luke warm and needed a clean and was old and the pillow was not there. We could not use it. The first bedroom plug got stuck in basin. The television did not work in the lounge. Water with a meal in the restaurant with a bar was a cost each time and we were full board. Dust on the televisions in the bedrooms and black suede cushion on couch dirty. The place needs a thorough deep clean. The men by the pool bar if you don’t leave a tip they don’t smile. The only good things was the Mexican salad was delicious and the men behind the bar and the reception were always nice and pleasant. 5000 I spent I should have had an amazing clean in working order suite. This is not a four star hotel.
Stayed 9 nights in Sep 2023

10/10 Excellent

Hideyuki

Stayed 4 nights in Sep 2023

2/10 Terrible

Velissarios

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Mads

Stayed 7 nights in Sep 2023

10/10 Excellent

Paola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Marcia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Properties are clean and spacious, stayed for 7 days and definitely would go back, nice ocean view and breakfast place is fairly good. Employee at the lounge were great, a shout out for Antonio’s who are always very pleasant and helpful.
Stayed 8 nights in Jul 2023

10/10 Excellent

Dragana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

8/10 Good

Tsipi

Liked: Cleanliness
Beds werent so comfortable.
Stayed 3 nights in Jun 2023