Las Lagunillas Holidays

I arrived at the property early and was shown a Café where I could wait, which was only a short walk away. The staff were quite accommodating at first, but when they showed me my room, I was shocked to see that a large double bed completely covered the living area. I asked the staff person showing me the room if she could do something about it but she remained non-committal. I thin examined the bed to find that it was two single beds put together so I went and asked the staff if they could remove one of these, once again they we non-committal even though on a notice they put under my door it said, ‘Our staff will be happy to help you with whatever you need to make your experience even more comfortable.’ The next day I took action myself and put the second mattress on its side against the wall, together with the metal frame. I then had room to live in.

The staff were very helpful and accommodating. We stayed an extra day because it was so nice.

The rooms were old but the lobby and swimming pool were clean and nice .

Night time desk personnel so nice and helpful. Very nice stay.

The housekeeping staff was polite and amazing where in the reception staff was rude and unresponsive. They never pickup the phone or open the parking gates on time. I have to repeatedly press the call bell to have someone to open the gates and then once someone responded they took their own sweet time to open the gate