4/10 Poor
Marian B.
28 Jul 2024
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
A disappointing start to our holiday
We arrived to be met by a lady who could not speak any English; my husband speaks French but we struggled to follow her. The apartment was very dusty and had cobwebs with mould in the shower cubicle. It was musty and felt as if it had not been cleaned since winter.
Our details with VBRO had listed bed linen and towels - as had Abritel, the French site - but there were none at the apartment. We called the lady who shouted at us on the phone but eventually arrived to argue more, saying we had to pay extra. We pointed out that linen and towels were included and listed on the sites but she would not accept it. She eventually went to one of the other apartments in the block and returned with 2 small bath towels and three small hand towels (for three adults for a week). She gave us very damp bed linen and left in a hurry. We had no more contact with her or anyone else for the week. We left the apartment cleaner than when we first went in. We love the area - we used to live not too far away for many years - but this left a bad taste. We will not be returning to this chalet apartment.
Marian B.
Stayed 7 nights in Jul 2024