Leighton Buzzard Holidays

The hotel was very conveniently located to Paddington Station and had many great dining options nearby. Unfortunately, due to the age of the hotel and it's proximity to the station, a restful nights sleep was difficult to attain. The trains rumbled beneath until the wee hours and resumed early as well, and the sound between floors was considerable with footsteps and closing (slamming) doors being very obvious. Overall a good option, but some investment in soundproofing would be beneficial. Would not be my first choice again.

Everything was excellent!

A 5-star hotel, very conveniently located for the theatres on the Southbank. The bed was comfortable, the hotel was generally quiet and the staff were mostly helpful. We have a few gripes, however. When checking in, there was a problem with the card machine which resulted in the reception staff asking to take the payment twice. When I asked whether I would receive a receipt for the bill, she said I should instead log into the hotel wifi and check it had gone through at my bank! This lack of awareness about basic security and what not to do on public wifi I put down to poor training of this member of staff. The absence of biscuits with the tea/coffee making facilities in our room was a shock. Most hotels/B&Bs with fewer stars offer their guests a packet of biscuits and many provide fresh milk. For a 5-star hotel, this should be an absolute given and not something for which we should have to pay extra. The additional £16 service charge on checking out was an indicator that the hotel owners are more concerned with their own profits than with good customer service.

The room looks cute, have enough space, and the soundproofing is really good. There’s a bus stop right outside of the property, and in walking distance to a train station. There’s also heating and cooling AC, which I just found is not everywhere.

The property is ideally located for everything in London which is why they charge what they do. Honestly that wouldn’t be a problem had the rooms been clean and not smelling of sewage, had to get a room change late at night which wasn’t great at all. Hotel just seems tired other than the reception and bar area.