See all properties

Raffles Hainan

5.0 star property
Escape to a tropical paradise where every day is an adventure. Indulge in luxurious treatments or play on one of two tennis courts.

Choose dates to view prices

Photo gallery for Raffles Hainan

4 restaurants, breakfast, lunch, dinner served; Chinese cuisine
4 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Lobby
3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free airport shuttle
  • Bar
  • Hot tub
  • Pool
  • Breakfast available
  • Room service
The current price is €227
includes taxes & fees
2 Mar - 3 Mar

Room options

Available filters for rooms
Showing 24 of 24 rooms

Grand Villa (Pool)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 8
  • 2 Double Beds

View all photos for Suite, 1 Double Bed, Private Pool (Clear Water Bay)

Suite, 1 Double Bed, Private Pool (Clear Water Bay)

Suite, 1 Double Bed, Private Pool (Clear Water Bay)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Fridge
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds

Family Room, 2 Double Beds

Family Room, 2 Double Beds

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 6
  • 2 Double Beds

View all photos for Family Room, 2 Single Beds, Balcony

Family Room, 2 Single Beds, Balcony

Family Room, 2 Single Beds, Balcony

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 4
  • 2 Single Beds

Raffles, Suite, 1 Double Bed

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 7
  • 1 Double Bed

View all photos for Grand Room, 2 Double Beds

Grand Room, 2 Double Beds | Living area

Grand Room, 2 Double Beds

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 14
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Garden Area (Clear Water Bay)

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed, Garden Area (Clear Water Bay)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Clearwater Bay)

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed with Sofa bed (Clearwater Bay)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, Private Pool

Junior Suite, 1 King Bed, Private Pool

Junior Suite, 1 King Bed, Private Pool

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Fridge
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View

Junior Suite, 1 King Bed, Balcony, Ocean View

Junior Suite, 1 King Bed, Balcony, Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 3
  • 2 Queen Beds

View all photos for Grand Room, 1 Queen Bed, Ocean View

Grand Room, 1 Queen Bed, Ocean View

Grand Room, 1 Queen Bed, Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Room, 2 Queen Beds, Ocean View

Grand Room, 2 Queen Beds, Ocean View

Grand Room, 2 Queen Beds, Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Premium Villa, 1 King Bed (Pool)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Private Pool

Room, 2 Queen Beds, Private Pool

Room, 2 Queen Beds, Private Pool

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Fridge
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Ocean View

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Suite, 1 Double Bed, Private Pool (Bay)

Premium Suite, 1 Double Bed, Private Pool (Bay)

Premium Suite, 1 Double Bed, Private Pool (Bay)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Fridge
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Suite, 1 Double Bed (Bay)

Premium Suite, 1 Double Bed (Bay)

Premium Suite, 1 Double Bed (Bay)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds, Private Pool

Premium bedding, minibar, in-room safe, desk

Standard Twin Room, 2 Single Beds, Private Pool

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Fridge
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

Standard Room, 1 King Bed, Private Pool

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Double Bed (The Writer's)

Suite, 1 Double Bed (The Writer's)

Suite, 1 Double Bed (The Writer's)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 6
  • 1 Double Bed

View all photos for Royal Villa, 2 Double Beds, Private Pool

Royal Villa, 2 Double Beds, Private Pool

Royal Villa, 2 Double Beds, Private Pool

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Fridge
  • Sleeps 7
  • 2 Double Beds

Similar properties

5 outdoor pools, pool umbrellas, pool loungers

The Sanya EDITION

  • Pool
  • Spa
  • Kids pool
  • Free WiFi
9.4 out of 10, Exceptional, (58)
The price is €308
includes taxes & fees
23 Feb - 24 Feb
The Sanya EDITION
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Clearwater Bay Avenue,, Yingzhou Town, Lingshui, Lingshui, Hainan, 572427

What's nearby

  • Qingshuiwan Golf Club - 6 min drive
  • China Duty Free Sanya Duty Free Shop - 21 min drive
  • Haitang Bay - 27 min drive
  • Wuzihzhou Island Beach - 37 min drive
  • Nanwan Monkey Island Nature Reserve - 39 min drive

Getting around

  • Sanya (SYX-Phoenix Intl.) - 55 min drive

Restaurants

  • ‪海南莱佛士酒店 - ‬1 min walk
  • ‪鸿星荟 - ‬16 min drive
  • ‪茴香庭 - ‬15 min drive
  • ‪雅居乐清水湾 - ‬5 min drive
  • ‪三亚海棠湾世知大酒店 - ‬14 min drive

About this property

Raffles Hainan

Luxury family-friendly resort near Qingshuiwan Golf Club
Consider a stay at Raffles Hainan and take advantage of a free return airport shuttle, an adjacent golf course and a swim-up bar. This resort is a great place to bask in the sun with a beachfront location, free beach cabanas and a beach bar. Indulge in a body scrub, a facial and reflexology at 莱佛士水疗, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Chinese cuisine. The 24-hour gym offers fitness classes and yoga classes; other things to do include volleyball, beach yoga and basketball. Free wired Internet is available to all guests, along with a poolside bar and a corner/local shop.
You'll also find perks such as:
  • 3 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • Limo/town car service, buffet breakfast (surcharge) and bike hire
  • 2 outdoor tennis courts, an electric car charging station and express check-out
Room features
All 321 rooms include comforts, such as 24-hour room service and premium bedding, in addition to perks, such as furnished balconies and pillow menus.
More amenities include:
  • Baby baths, children's slippers and children's dinnerware
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and deep-soaking baths
  • LCD TVs with satellite channels and DVD players
  • Wardrobes/cupboards, separate sitting areas and separate dining areas

Languages

Chinese (Mandarin), English, Russian

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Free offsite parking
  • 24-hour free return airport shuttle on request
  • Area shuttle up to 40 km
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: CNY 238 for adults and CNY 119 for children
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 地沙村全日制餐厅
  • 大堂吧
  • 心畅酒吧
  • 意味海鲜餐厅
  • 百味中餐厅

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Motor boating
  • Playground
  • Sauna
  • Spa tub
  • Steam room
  • Tennis lessons
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby bath
  • Baby toys
  • Children's dinnerware
  • Children's pool
  • DVD player
  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (8,504 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 17 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Doorbell and phone notification
  • Grab bar in shower
  • Hand-held showerhead
  • In-room roll-in shower
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • IPod dock
  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 625.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1000 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CNY 238 for adults and from CNY 119 for children
  • Airport shuttle fee: CNY 600 per vehicle (one way)
  • Rollaway bed fee: CNY 625.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 3 years old are not allowed in the swimming pool, fitness facility or hot tub, while guests under 12 years old are only allowed in the swimming pool, fitness facility and hot tub with adult supervision
Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hainan Raffles
Raffles Hainan
Raffles Hainan Hotel
Raffles Hainan Hotel LingShui
Raffles Hainan LingShui
Raffles Hainan Resort Lingshui
Raffles Hainan Resort
Raffles Hainan Resort
Raffles Hainan Lingshui
Raffles Hainan Resort Lingshui

Frequently asked questions

Does Raffles Hainan have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Raffles Hainan?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Raffles Hainan on 2 Mar 2025 start from €227.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Raffles Hainan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Raffles Hainan?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Raffles Hainan?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Raffles Hainan?

Checkout is at noon.

Does Raffles Hainan provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Raffles Hainan located?

Nestled on the beach, this Lingshui resort is next to a golf course, 2.4 mi (3.8 km) from Qingshuiwan Golf Club and 21.4 mi (34.4 km) from Wuzihzhou Island Beach.

Raffles Hainan Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 15 out of 22 reviews
Rating 8 - Good. 5 out of 22 reviews
Rating 6 - Okay. 0 out of 22 reviews
Rating 4 - Poor. 0 out of 22 reviews
Rating 2 - Terrible. 2 out of 22 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yu-er

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This is my second time here. Great breakfast buffet! So many options, my family enjoyed a lot. Hotel is a bit old… I need to push super hard to close my room door. I booked a private pool room but the pool doesn’t look clean… Overall the experience was good because of the breakfast but prob wont come back again unless they renovate or have new activities going around.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, use of water- pools, fountains, overflows- particularly well presented and contributes to an atmosphere of calm. Numerous small sculptures representing all the birds on the island are a particular delight, too. Lagoon pool is gorgeous- shaded, winding and calm in areas even when children and families are playing in other areas. The spa is particularly tranquil and the services are designed to promote calm and wellness. What makes this hotel different from the other 5 star properties on the island, however, is the staff. Their willingness to please and their determination to provide excellent service is without doubt the best I have seen in China. Raymond, BeiBei, Walt, Jane, Chef Eric ... so many names that could be mentioned, including the new GM, Gerry, who is determined to make this property truly outstanding. We have stayed in countless properties throughout China, including Hainan Island- this is the best so far. Not everything is perfect yet- but the potential and determination are there. It is one of the few hotels in China to which we will return. This hotel understand what 5 stars should mean.
Stayed 8 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2021

8/10 Good

MARCOS

Liked: Room comfort
It is not what I expected from Raffles...
Stayed 7 nights in Dec 2020

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I stayed at Hainan Island. On the night of the 26th, the day before, I asked the staff in the lobby. Does the hotel have a currency exchange service? One girl told me that without this service, I can go to a nearby bank. So I went to the bank twice the next day and waited for an hour. But the bank asked me why I didn't redeem it at the hotel? The hotel you live in has always cooperated with our bank and can exchange currency directly. I was very surprised. I don't understand why the female staff told me that I didn't exchange the service. It was because of this that our trip was completely paralyzed. We were all very angry because we spent a lot of time at the bank. I didn't even think that such a high-class hotel could not even meet such a low service requirement. When I left the hotel, I asked another staff member if I could exchange money. Like the bank, she was sure that the hotel had this service.
Stayed 2 nights in Sep 2019

10/10 Excellent

Jessica, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places I’ve ever stayed! Raffles is great! Expedia on the other hand is not. I had a horrible experience with them on the rest of my travels. Be sure when after you book call the hotel, verify the address and information. My experience with the other hotels that I booked was that the address was 3 hours on the other side of town and their phone number didn’t work! But as far as Raffles, it was the only thing they got right. However I recommend going straight to the Raffles website and booking it through them. ✌
Stayed 1 night in Jul 2019

8/10 Good

Fritha, Shenzhen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistent and friendly.
Clearwater Bay is about 60 minutes north of Sanya airport. We took the free shuttle there (take free airport shuttle bus to temporary car park, then jump on Raffles shuttle for 2 hours) ...and returned to the airport by private car from RMB600 (50 mins). Would recommend the Italian restaurant and the one downstairs from it at the resort. Very pricey meals - especially as it's pretty much the only place on the block up and running. Much development happening in the bay. But this doesn't impact on the resort. The spa is mighty fine and the staff are super friendly. We stayed during the low season and not only got a great upgrade but a very late checkout to match our evening flight. Highly recommend the premium ocean view rooms looking over the beach front. Watch out for the beach umbrellas, they do not filter the sun rays even if you are shaded. This was the second visit to this hotel. May book again for next year as service and delivery were consistently high for most aspects. English is not fluent for most staff. But it is functional and they seemed to be trained in the basics and take pride in their work.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsatisfied
Hotel's in-room book recommended few tourist places but I asked hotel's staff how could I get there, they said very far, 80/90km away to Luihuitou, Famous Kuan Yin temple, Tianyahaijiao etc all too far. Told me to stay in the hotel instead! And the taxi cost will be extremely high to get me back and forth. Very unhappy about the arrangement made by hotel for my transport pick up to airport. They told me it would cost me RMB/CNY300 for an empty car to pick me up at 6am on my departure, I agreed to it. However on the day, after I boarded the private taxi, the driver told me it is RMB/CNY350. I said the night before hotel did call to confirm for me but why they had to increase the price again?? Very dishonest. Also, at check into hotel, I requested for non smoking room the hotel staff told me the whole hotel is smoke free. I said ok. However my room had ash tray and matches and sofa table carpet had been burnt by cigerattes. I asked the hotel staff was it smoking room or non smoking room I was given, the reply I got was they cannot control guests who choose to smoke! I told them if your hotel is smoke free, you have the rights to stop guests from smoking and fine them if caught smoking! Any other international hotels are strict with their regulations and I am very surprised that this Raffles Hainan is not!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome service
Overall has been a very good service hotel. Only need to have more variety for food choices.

10/10 Excellent

Batyr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Clive, Milano, Italy.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Undiscovered Relaxation Paradise
We had a wonderfully relaxing holiday at Raffles. A very stylish and luxurious break and felt like we were the only ones the the entire time. Great food and amazing service from all the staff. There are staff absolutely everywhere just waiting to help and assist you in any way you need them to. The beach and pools are ideal to relax in or swim in. The rooms are all huge and make you feel very much at home with all the creature comforts you could hope for. A truly relaxing holiday location that would also be an ideal honeymoon location given the relax and service. We will definitely go again. Worth going all that way for.

10/10 Excellent

chi wah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
員工服務細心就到,餐廳食物有質素,有機會會再度入住
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

YUNXI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
完美的出游，独特的新年体验！
陵水雅居乐来福士酒店，发挥了来福士一贯的完美体验，入住非常的棒，下次来海南一定还会来来福士！
Stayed 3 nights in Feb 2019

10/10 Excellent

SHOUCHIH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018

10/10 Excellent

jiandong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店设置非常好，服务很棒，就是位置比较偏，去海棠湾和亚龙湾都需要30分钟以上的车程
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Veronica, São Paulo

Liked: Cleanliness, property conditions & facilities, room comfort
Muito bom, porém overpriced
A estrutura e comodidades do hotel correspondem a um hotel 5 estrelas, porém achei que o serviço poderia ser melhor. Muitos funcionários não falam ou entendem inglês, no momento do check in nem a recepcionista nem o gerente souberam me passar informações sobre a comemoração do Ano Novo nos restaurantes e bar do próprio hotel. Me disseram que iriam verificar e que me ligariam em 5 minutos, porém nunca recebi a ligação. Pudemos fazer o late check out (às 14h) sem nenhum custo. A area da piscina é muito boa, na praia há infraestrutura do hotel. O hotel fica bem afastado da cidade, não há opções do que fazer fora do hotel na região.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort