2/10 Terrible
DAVID
Travelled with partner
20 Aug 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
The app based entry did not work at first for the street door. A new code was sent, an hour later. The app based entry for the suite door would only open after 10 tries. Even single time we left the room. Ten tries!! Ever time!!!!
The next door neighbor’s door remained opened much of the time we were there. The flat door lock was broken and remained open. It was loud. Babies crying, doors slamming, people talking loudly and barking dogs. The refrigerator made a loud buzzing sound, every 60 seconds. The view out the only window was of a rundown, weed covered lot with abandoned sheds.
Communications: very slow. Response time averaged 24 hours.
I asked for a refund the first few hours of arrival. They toyed with me and said “maybe”. They told me that A supervisor would make a decision in less than 24 hours, but never did. In the end, someone on WhatsApp apologized and offered $40 and then upped it to $60 in compensation. This person informed me that the $60 was already credited to my account. I do not know where this $60 is or what account it went to, and if it did.
Lastly, I have been a Travelocity customer for many years and this is the worst experience so far.
DAVID
Stayed 4 nights in Aug 2024
