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Liverpool Inn Hotel, Sure Hotel Collection by Best Western

3.0 star property
Hotel with a 24-hour front desk, near Liverpool ONE

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January 2025

Photo gallery for Liverpool Inn Hotel, Sure Hotel Collection by Best Western

In-room safe, desk, iron/ironing board, free WiFi
Executive Room, 1 Double Bed, Non Smoking | Pool
Interior entrance
Dining
In-room safe, desk, iron/ironing board, free WiFi

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking

Highlights

TV
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
Digital channels
Desk
Iron/ironing board
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

Highlights

TV
Separate bedroom
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
Digital channels
Desk
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

Highlights

TV
Separate bedroom
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
Digital channels
Desk
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room, Multiple Beds, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Family Room, Multiple Beds, Non Smoking

Highlights

TV
Separate bedroom
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
Digital channels
Desk
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

In-room business centre

Standard Room, 2 Single Beds, Non Smoking

Highlights

TV
Separate bedroom
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
Digital channels
Desk
  • 12 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

In-room safe, desk, iron/ironing board, free WiFi

Family Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

Highlights

TV
Separate bedroom
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
Digital channels
Desk
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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includes taxes & fees
8 Dec - 9 Dec
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About the area

Map
117 - 125 Mount Pleasant, Liverpool, England, L3 5TF

What's nearby

  • Liverpool ONE - 11 min walk - 1.0 km
  • St. George's Hall - 12 min walk - 1.1 km
  • Royal Albert Dock - 19 min walk - 1.7 km
  • The Beatles Story Museum - 3 min drive - 2.2 km
  • Anfield Stadium - 6 min drive - 4.3 km

Getting around

  • Liverpool Central Station - 8 min walk
  • Liverpool (LPL-John Lennon) - 30 min drive

Restaurants

  • ‪Flute - ‬5 min walk
  • ‪The Palm Restaurant & Grill - ‬2 min walk
  • ‪The Hope & Anchor - ‬4 min walk
  • ‪Fly in the Loaf - ‬4 min walk
  • ‪Philharmonic Dining Rooms - ‬4 min walk

About this property

Liverpool Inn Hotel, Sure Hotel Collection by Best Western

Hotel near Liverpool ONE
Located close to St. George's Hall and Walker Art Gallery, Liverpool Inn Hotel, Sure Hotel Collection by Best Western provides dry cleaning/laundry services and a bar. Stay connected with free in-room WiFi.
Additional perks include:
  • English breakfast (surcharge), self-parking (surcharge) and a 24-hour front desk
  • Smoke-free property, tour/ticket information and luggage storage
  • A porter/bellboy, concierge services and a front desk safe
Room features
All 81 rooms include comforts such as 24-hour room service, as well as thoughtful touches such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • TVs with digital channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 10 per day)

Food and drink

  • English breakfast available for a fee: GBP 12.50 per person
  • A bar/lounge

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 12 July 2023 to 31 December 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for English breakfast: from approximately GBP 12.50 per person
  • Self-parking fee: GBP 10 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have any lifts

Property is also known as

Hallmark Liverpool
Hallmark Inn Liverpool
Feathers Liverpool
Feathers Hotel Liverpool
Liverpool Inn Sure Hotel Collection by Best Western
Liverpool Inn Hotel, Sure Hotel Collection by Best Western Hotel

Frequently asked questions

Is Liverpool Inn Hotel, Sure Hotel Collection by Best Western pet-friendly?

No, pets are not allowed at this property.

How much is parking at Liverpool Inn Hotel, Sure Hotel Collection by Best Western?

Self-parking is available for GBP 10 per day.

What time is check-in at Liverpool Inn Hotel, Sure Hotel Collection by Best Western?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Liverpool Inn Hotel, Sure Hotel Collection by Best Western?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Liverpool Inn Hotel, Sure Hotel Collection by Best Western located?

Located in Knowledge Quarter, this hotel is within a 15-minute walk of Liverpool ONE, St. George's Hall and Walker Art Gallery. World Museum Liverpool and Merseyside Maritime Museum are also within 1 mi (2 km). Liverpool Central Station is 8 minutes by foot and Liverpool Lime Street Station is 10 minutes.

Liverpool Inn Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 154 out of 812 reviews" "
Rating 8 - Good. 324 out of 812 reviews" "
Rating 6 - Okay. 190 out of 812 reviews" "
Rating 4 - Poor. 100 out of 812 reviews" "
Rating 2 - Terrible. 44 out of 812 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel and near the philharmonic hall where i was going. Will stay here again.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Feathers in March
We had to change rooms as first room we were given had an additional single bed, the double bed was 2 singles connected together on a larger base and there were no bedside tables, the room we were moved to was much better although smaller
Stayed 1 night in Mar 2020

10/10 Excellent

Zachary chee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zachary
Staff was amazing and friendly. Hotel was clean and decoration is very nice
Stayed 1 night in Mar 2020

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near city centre.
The room was clean average size. The wifi was said to be fast, but when I used an app on my phone to test it, I only got a speed of 4.88Mb/sec, which is slow but sufficient for most uses. I use this place as my go to hotel for when I attend concerts at the Philharmonic Hall, which is just 5 minutes away. Breakfast is self service, with a good range of selections, and is optional, as the city centre is a short walk away.
Stayed 1 night in Mar 2020

10/10 Excellent

Rob, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, great location, friendly staff and clean and tidy rooms
Stayed 1 night in Mar 2020

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The radiator was cold at night so was a bit nippy in the room. Nothing too serious though
Stayed 1 night in Mar 2020

8/10 Good

ciaran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suitable accommodation for short trip away
Was never going to be using the room much with the match on. While i was there service was very good. No complaints.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms were tiny and the breakfast was awful, service at breakfast was shocking hardly any food left and staff not willing to help out
Stayed 1 night in Mar 2020

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in. Friendly sta
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020

6/10 Okay

Natalie

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
A series of unfortunate events!
Only one member of staff on reception so was having to queue for a while at check in or when requesting a taxi. Hotel (half the street) had a power cut from 10pm til 2.30am. No emergency lighting in my room. Had to sit in the bar, which was freezing. Hotel offered no compensation for this. Upon arrival we were informed that the car park was full and spent half an hour trying to pay for on street parking, which offers a max of 2 hrs. When we got in the room we saw the car park had two spaces which were blocked by other inconsiderate hotel guests. The room was lovely, although we requested a twin and was given a double. Didnt stay for breakfast due to the parking situation. A very rare best friend getaway soured by a series of unfortunate events.
Stayed 1 night in Feb 2020

4/10 Poor

TSAGE

After a 12-hour flight and then a 2-hour train journey, I arrived at the hotel only to be told that they didn’t have a room for me as they were undergoing renovation of their property. They told me to go to another hotel where they had made arrangements for me. So this review is not really about this property as I had to move to another property. The Disapponted rating is for the uncaring attitude shown by the hotel in not informing me in advance given that I had done the booking months earlier.
Stayed 1 night in Feb 2020

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel very friendly staff
Stayed 1 night in Feb 2020

8/10 Good

Sandra, Salisbury

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was really comfy. Lovely old building with tall ceilings and sash windows. Would be nice to have a blind in the bathroom as felt quite exposed in shower with light on facing large frosted window, only a minor issue. Hotel in perfect location to walk to LIPA and town centre so car can be left in hotel carpark.
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was filthy Full of scary people who stared at you Think they were asylum seakers we were the only English people there never again
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Receptionist very sweet Room clean Good location Breakfast choices limited
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Faiq

Business traveller
Liked: Staff & service, property conditions & facilities
Good for what u pay for. Do recommend.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, modern room and lovely bathroom. Bed was also very comfy!
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
OK
Booked a twin room received a double. Luckily there was a spare room available. Unusually narrow corridors. Very stuffy. Reception staff polite professional and helpful. One lady serving at breakfast was completely unhelpful when I asked for a vegetarian option. Good location for university but expensive for what you get.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Jan 2020

2/10 Terrible

Aneesa

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting hotel! I got bedbug bites!
Stayed 2 nights in Jan 2020