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Hotel Cassandra

3.0 star property
Hotel with a 24-hour front desk, near El Arenal Beach

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January 2025

Photo gallery for Hotel Cassandra

Front of property
Reception
Porch
Lobby sitting area
In-room safe, desk, free WiFi, bed sheets

Reviews

7.4 out of 10

Good

Popular amenities

  • All-inclusive
  • Bar
  • Pool
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Room Single Use

In-room safe, desk, free WiFi, bed sheets

Double Room Single Use

Highlights

Balcony
Air conditioning
TV
Private bathroom
Desk
In-room safe
Daily housekeeping
  • Sleeps 1
  • 2 Single Beds

Family Room

Highlights

Balcony
Air conditioning
TV
Private bathroom
Desk
In-room safe
Daily housekeeping
  • Sleeps 4
  • 4 Single Beds

View all photos for Double Room

In-room safe, desk, free WiFi, bed sheets

Double Room

Highlights

Balcony
Air conditioning
TV
Private bathroom
Desk
In-room safe
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds

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About the area

Map
Avinguda Europa 6, Playa de Palma, Llucmajor, 7600

What's nearby

  • Aqualand El Arenal - 5 min walk - 0.5 km
  • Port of El Arenal - 8 min walk - 0.7 km
  • Playa de Palma - 12 min walk - 1.0 km
  • El Arenal Beach - 15 min walk - 1.3 km
  • Palma Aquarium - 7 min drive - 7.4 km

Getting around

  • Palma de Mallorca Son Fuster Station - 18 min drive
  • Palma de Mallorca (PMI) - 13 min drive

Restaurants

  • ‪Club Nautic el Arenal - ‬8 min walk
  • ‪De Heeren Van Amstel - ‬14 min walk
  • ‪McDonald's - ‬14 min walk
  • ‪Bier Express Cafe - ‬13 min walk
  • ‪Restaurante del Sol - ‬9 min walk

About this property

Hotel Cassandra

Hotel near El Arenal Beach
Take advantage of a terrace, a coffee shop/cafe and a bar at Hotel Cassandra. In addition to a restaurant, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool
  • Smoke-free property, a 24-hour front desk and a lift
Room features
All 111 rooms feature comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes.
More amenities include:
  • Bathrooms with showers and free toiletries
  • Balconies, daily housekeeping and desks

All-inclusive details

All-inclusive room rates at Hotel Cassandra are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Street parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
All-inclusive room rates include a maximum of 3 alcoholic drinks per customer during each meal service due to local laws. More alcoholic drinks are available to purchase.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.55 per person, per night , up to 9 nights, and EUR 0.28 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 2.20 per person, per night, up to 9 nights, and EUR 1.10 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

Hotel Cassandra Playa de Palma
Cassandra Playa de Palma
Hotel Cassandra Hotel
Hotel Cassandra Llucmajor
Hotel Cassandra Hotel Llucmajor

Frequently asked questions

Does Hotel Cassandra have a pool?

Yes, this property has an outdoor pool.

Is Hotel Cassandra pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Cassandra?

Check-in start time: 2:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Cassandra?

Checkout is at 11:00 AM.

Are there all-inclusive benefits at Hotel Cassandra?

Some rate plans available at this property are all-inclusive.

Where is Hotel Cassandra located?

Situated near the beach, this hotel is within a 15-minute walk of Aqualand El Arenal and El Arenal Beach. Port of El Arenal and Caló de Sant Antoni are also within 15 minutes.

Hotel Cassandra Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 5 out of 32 reviews" "
Rating 8 - Good. 16 out of 32 reviews" "
Rating 6 - Okay. 6 out of 32 reviews" "
Rating 4 - Poor. 4 out of 32 reviews" "
Rating 2 - Terrible. 1 out of 32 reviews" "

7.0/10

Cleanliness

8.2/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Truly a budget hotel, booked this hotel for a cheap break with the girls and got what we paid for. Location is all aimed at German guests with food/language etc but staff were very helpful and friendly. The pool is small and quite shaded as it is in a built up area but the beach is less than 10 minute walk and is lovely. They do close the pool each night and lock access so no one can reserve beds which is a positive and makes it fair for everyone to get a bed each morning. Breakfast was average, same very morning but standard continental buffet, lunch and tea were also the same every night and quite tasteless we found ourselves eating out 2 of the 4 nights we were there. The rooms are clean but fairly run down and in need of some attention, our room had bathroom tiles falling off, squeaky balcony doors, and a toilet you have to sit on sideways as the wall is in the way. No evening entertainment in the hotel but a lot of bars and restaurants down by the beach. Overall a budget hotel and you get what you pay for.
Stayed 4 nights in Sep 2019

2/10 Terrible

Esra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised that there was a proper air con at the hotel. Lively music at the bar. The staff were absolutely amazing. Juan the night staff at the reception was exceptional. He even went in the morning to make me coffee before our flight. Only our taxi came too quick and I couldn't have it. Thank you Juan. Clean towels every day, shower gel and soap. Lovely cleaning ladies. Food was OK. Overall we had a good time in Cassandra hotel.
Stayed 8 nights in Jul 2019

8/10 Good

miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es más de lo q pagas
Muy buena ubicación, la comida aceptable, el staff excelente. Es mucho más de lo q pagas...
Stayed 3 nights in Jul 2019

8/10 Good

Leonardo G.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable
Todo muy bien
Stayed 2 nights in Sep 2019

8/10 Good

Edy

Stayed 4 nights in Sep 2019

10/10 Excellent

Eduarda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dieses Hotel ist super. Das Personal ist außergewöhnlich nett und zuvorkommend. Wir waren eine Woche dort und es hat alles gestimmt (Preis, Personal, Essen). Natürlich ist es kein 5 Sterne Luxushotel aber für diesen Preis 1a. Ich werde bestimmt wieder kommen.
Stayed 6 nights in Sep 2019

8/10 Good

Ferenc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Csak ajánlani tudom
Ár-érték arányban kiváló hotel. A személyzet kedves,a wi-fi a szobákban nem működik,de a kifizetett 15 eurót vissza is adták zokszó nélkül. Hátrány a régi típusú lapos tv,pláne ha gyerekkel utazol,aki a kedvenc meséit nézné esténként. Légkondícionáltak a szobák,felár nélkül. Összességében ennyi pénzért szerintem kiemelkedő a hasonló árú spanyol hotelekhez képest. Csak ajánlani tudom.
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable. Vecinos ruidosos. Buena relación calidad-precio.
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Debe mejorar la limpieza
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019

4/10 Poor

Tiina

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel
It is really a budget hotel. Breakfast - terrible, the only healthy was tomato. The cleaning was terrible. You didn't want to look under the bed. The staff were friendly. There were only a couple of sunbeds in the pool area which were okay. Others were broken and there wasn't any padding in the sunbed. The hotel walls were like thing paper. You need earplugs if you want to sleep :) There were quite a lot drunk Germans in the hotel. Well, the whole El Arenal is full of Germans :)
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Günstiges Preis-Leistungsverhältnis, deshalb gute Bewertung. Personal war sehr freundlich. Unkompliziertes Hotel, aber schon in die Jahre gekommen.
Stayed 6 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2019

6/10 Okay

Heinz, Berlin

Travelled with partner
Liked: Cleanliness, staff & service
Im Hotel und in der Nachbarschaft war es bis Mitternacht sehr laut. Es gab nur einen Fahrstuhl, der bei drei Personen schon nicht mehr fuhr. Das Essen war nicht sehr abwechslungsreich,ein schlechtes Kantinenessen.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Wir - das heißt mein Sohn (4 Jahre) und ich waren für 10 Tage im Hotel Cassandra. Auf Grund der vorherigen Bewertungen hatte ich echt Angst das es ein Horror-Urlaub werden wird aber ganz das Gegenteil !!! Es war einfach wunderbar. Ich detailliere mal ein wenig meine Bewertung: Zimmer: wir hatten das Zimmer 508 im 5 Stock und konnten so über den kleinen dunklen Innenhof drüberschauen und hatten Meerblick. Einfach wunderbar abends auf dem Balkon zu sitzen. Personal: Super Super nett - einfach mal ein Lächeln schenken und man bekommt immer eins zurück. Auch um meinen Sohn wurde sich so bemüht. Pool: klein aber fein - leider einige Liegen kaputt (Verletzungsgefahr) und... sau kalt. Tut mir leid aber wir sind nicht die einzigen gewesen die bibbernd im Wasser waren. Wirklich schade. Umgebung: Jeder der das bucht und vorher mal schaut weiß dass das Hotel oben etwas abseits liegt. Ja der Weg hoch vom Strand ist ein wenig anstrengend aber immer wieder schön gewesen. Sauberkeit: Da muß ich leider - so leid mir das tut - viele Sterne abziehen... Bettwäsche war IMMER fleckig auch wenn neu bezogen - Handtücher ebenfalls. Zimmerreinigung war ok aber für penible Leute nichts. Der Speiseraum stand leider auch vor Dreck (Kante Eistruhe igitt - Teller auch zu 90% dreckig). Das ist leider total schade. Essen: Für jeden was dabei was geschmeckt hat aber def. zu wenig Auswahl.
Stayed 9 nights in Aug 2019

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto
Todo perfecto menos el WiFi que no es gratis. Muy buena comida y atención del personal
Stayed 5 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Das Hotel ist recht altmodisch. Die Klimaanlage hat nicht funktioniert, der TV geht nur wenn man die Fernbedienung gegen eine Kaution ausleiht. Das Essen war nicht lecker ... die Auswahl war sehr klein und der Essenssaal war dunkel und nicht mehr Zeitgemäß... wir hatten ein Doppelzimmer und es stand einfach ein Zustellbett mit ihm Zimmer.. Auf dem Balkon gab es 2 Stühle, aber leider keinen Tisch.
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel muy viejo, buffet muy repetido, el personal lo mejor de todo el hotel muy amables y simpaticos en todio momento
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Für den Preis absolut in Ordnung. Ich war mit meinen beiden Kindern in dem Hotel für eine Woche. Wir konnten uns nicht beklagen und ich würde es jederzeit wieder buchen.
Stayed 6 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Personal war sehr sehr freundlich und hilfsbereit! Essen war die reine Katastrophe- jeden Tag das gleiche Essen und der Geschmack des Essens war sehr neutral! Wenn man dort ist um nur zu schlafen ist das Hotel vollkommen in Ordnung
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Essen war gut und das Personal sehr freundlich. Man hätte nur am Anfang informiert werden sollen dass man Klima und Fernseher Fernbedienungen für jeweils 15€ mieten muss. Bekommt man aber bei Abreise wieder.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness
SITUé à COTé DE PLAGE ET BUS ARRET ,les personnels sont gentilles,mais le pt.déjeuner et propreté de vaisselles et cleaning services sont affreux l,es serviettes sont sales
Stayed 7 nights in Aug 2019