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Kensington and Chelsea Apartment

3.0 star property
Apartment in London, a short walk to Kensington High Street

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Apartment, 3 Bedrooms
Property entrance
Apartment, 3 Bedrooms | In-room dining
Apartment, 3 Bedrooms | Bathroom
Apartment, 1 Bedroom (Flat 1A)

Reviews

5.0 out of 10

Popular amenities

  • Free WiFi
    Free WiFi
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Room options

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Showing 3 of 3 rooms

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Apartment, 3 Bedrooms

Apartment, 3 Bedrooms

Highlights

Separate dining area
Fridge
Flat-screen TV
3 bedrooms
Hairdryer
Private bathroom
Microwave
Coffee/tea maker
  • 3 bedrooms
  • 1 bathroom
  • Sleeps 6
  • 3 Double Beds

View all photos for Apartment, 1 Bedroom (Flat 1A)

Apartment, 1 Bedroom (Flat 1A)

Apartment, 1 Bedroom (Flat 1A)

Highlights

Separate dining area
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Microwave
Coffee/tea maker
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Studio, 1 Double Bed

Basic Studio, 1 Double Bed

Basic Studio, 1 Double Bed

Highlights

Fridge
Flat-screen TV
Hairdryer
Private bathroom
Microwave
Coffee/tea maker
Oven
Electric kettle
  • 15 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

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About the area

Map
3A Gloucester Road, London, England, SW7 4PP

What's nearby

  • Kensington High Street - 5 min walk
  • Imperial College London - 5 min walk
  • Royal Albert Hall - 10 min walk
  • Natural History Museum - 11 min walk
  • Hyde Park - 12 min walk

Getting around

  • Kensington (Olympia) Station - 3 min drive
  • Gloucester Road Underground Station - 6 min walk
  • London (LCY-London City) - 52 min drive

Restaurants

  • ‪Fait Maison - ‬2 min walk
  • ‪Hjem - ‬3 min walk
  • ‪Da Mario - ‬1 min walk
  • ‪Guillam Coffee House - ‬1 min walk
  • ‪The Queen's Arms - ‬2 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Kensington and Chelsea Apartment

Apartment in London, a short walk to Kensington High Street
This smoke-free apartment building features free WiFi in public areas. Each apartment provides a fridge and a microwave, plus free WiFi and a flat-screen TV with digital channels. A stovetop, a coffee/tea maker and a hairdryer are among the other amenities available to guests. Limited housekeeping is available.
Kensington and Chelsea Apartment offers 2 accommodations with coffee/tea makers and a hairdryer. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with digital channels. Housekeeping is provided on a limited basis.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Hob
  • Microwave
  • Oven
  • Refrigerator

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • Flat-screen TV with digital channels

Pets

  • No pets allowed

Suitability/Accessibility

  • Smoke-free property

Services and conveniences

  • Housekeeping (limited availability)
  • Iron/ironing board

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 2 units

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 PM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 10 AM

Special check-in instructions

There is no front desk at this property
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: GBP 100 per stay

We have included all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Alcohol is not served or permitted at this property

Property is also known as

Kensington Chelsea Apartment
Kensington And Chelsea
Kensington and Chelsea Apartment London
Kensington and Chelsea Apartment Apartment
Kensington and Chelsea Apartment Apartment London

Frequently asked questions

Is Kensington and Chelsea Apartment pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kensington and Chelsea Apartment?

This property doesn't offer parking.

What time is check-in at Kensington and Chelsea Apartment?

Check-in start time: 3 PM; check-in end time: 6 PM.

What time is check-out at Kensington and Chelsea Apartment?

Checkout is at 10 AM.

Where is Kensington and Chelsea Apartment located?

Located in London City Centre, this apartment building is within a 5-minute walk of Kensington Gardens and Kensington High Street. Imperial College London and Royal Albert Hall are also within 10 minutes. Gloucester Road Underground Station is 6 minutes by foot and High Street Kensington Station is 12 minutes.

Kensington and Chelsea Apartment Reviews

Reviews

5.0
Rating 10 - Excellent. 4 out of 37 reviews" "
Rating 8 - Good. 7 out of 37 reviews" "
Rating 6 - Okay. 4 out of 37 reviews" "
Rating 4 - Poor. 9 out of 37 reviews" "
Rating 2 - Terrible. 13 out of 37 reviews" "

5.8/10

Cleanliness

5.4/10

Staff & service

4.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

8/10 Good

Bernard

Liked: Cleanliness, room comfort
Communication on arrival and to get to the apartment needs to improve
Stayed 1 night in Sep 2022

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Lyudmyla

arrived to the place and no signs. tried to a bill. no answer. tried to call by phone. no answer. waited next to the door 30 min. no one opened the door. it looks awful at the door. it is scam. Lost my money. turn around and looked for another place to stay. absolutely horrible.
Stayed 1 night in Sep 2021

2/10 Terrible

Austin

Travelled with group
Disliked: Cleanliness, room comfort
Pathetic
Please don't book the accommodation, no one was picking up the phone when we called on the number provided to get the room key. We had to find another room in the middle of the night because we couldn't get in touch with the apartment owner.
Stayed 2 nights in Sep 2021

2/10 Terrible

Tony

Stayed 2 nights in Sep 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
This is a scam. I called the owner several times but the number didnt work. I had to find another hotel for the duration of my reservation. No email and the number on the website doesnt work. BEWARE!
Stayed 2 nights in Jun 2021

8/10 Good

David

Travelled with family
Liked: Room comfort
Well situated apartment in Kensington
Our apartment instructions from Hotels.com advised us to ring the owner a couple of days before our arrival. To cut a long story short, Hotels.com provided us with two telephone numbers, one was constantly engaged and another ending in '53' just kept ringing and ringing. Even Hotels.com had problems getting in contact with the owner. After looking at a previous customer review, we found that the owner was contactable via the reception at CROMWELL INTERNATIONAL HOTEL down the next street where we went to sort out our stay and were given the key. It had been very stressful trying to get in contact with someone about our stay - this should not have happened to us. We arrived at our apartment which was well situated in relation to museums, Chelsea and other sights. The apartment had two bedrooms with clean bedding. However, the apartment is very ‘tired’ and needs decorating and updating. The back bedroom has a boiler in it in the corner and it can be difficult getting to sleep at night with it’s constant ‘clicking’ and firing up every few minutes. There is no extractor fan in the shower room so there is mould along the top of the ceiling. Also, there is a large broken tile on the bottom step of the shower area which needs attention. Despite the few negative points, we made the most of out stay at the apartment. It’s a shame the owners haven’t renovated the apartment as it could be really lovely.
Sharp floor bar in kitchen area needs serious attention.
Tiled step in shower room needs serious attention
Floor area in kitchen area - lethal floor bar that you could hurt your foot on.
Stayed 5 nights in May 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property had everything we needed for us, a family of four. Great location too.
Stayed 3 nights in Jun 2021

2/10 Terrible

AJ

Disliked: Cleanliness, room comfort
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, amenities
Terrible communication with the owner of the property from the beginning (tried calling 2 days to get check in instructions and there was no answer until the night before check in and when in the apartment for another issue and never got a call back). The cigarette smell in the apartment was very strong and the boiler stopped working several times so heating didn't work properly (in winter time). Also the television never worked. Tried contacting the owner but never answered. NOT RECOMMENDED at all. Location is good but the rest is terrible.
Stayed 2 nights in Dec 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Room comfort
I tried to call them on the number given for 3 day
details said Ironing board. No ironing board. Oven - no oven. TV - tv ariel connection broken. Could not get answer to the phone number given ever. Clean but smelt of damp.
Stayed 2 nights in Nov 2020

2/10 Terrible

Colin

We arrived a little earlier than arranged, 2:40 instead of 3:00. Tried to call owners to see if they could come a little earlier, as it was pouring with rain and we were standing out in it, no answer. Tried several times to contact them,40 minutes, never got an answer. Called Hotels.com. After a further 30 minutes, they were able to contact the owners. Hotels.com then told me we had to walk to a hotel about a half mile away, in the pouring rain, to collect the keys as the owners were not coming. Not being familiar with London, Hotels.com had to direct me to the hotel to collect the keys. UNBELIEVABLE, over an hour and a half waiting in the rain before we could get in. No apology or any other contact with the owners. WILL NEVER BOOK THIS APARTMENT AGAIN AND STRONGLY ADVISE NOBODY DOES!!
Stayed 1 night in Nov 2018

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than the reviews give credit for.
We visited for the winter wonderland in Hyde park and the apartment location was perfect. The apartment had everything needed for a short stay the beds kitchen and bathroom were all clean and tidy and basic kitchen appliances availible for longer stays. Price was reasonable for the area, time if year and location and would stay again if needed. Please note collection of keys should be from the cromwell international only a few minutes from apartment if unable to give accurate meet time to the host.
Stayed 2 nights in Nov 2018

10/10 Excellent

dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to resto shops bus and train station
Stayed 1 night in Oct 2018

4/10 Poor

Judith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Europe Trip from Down Under.
The place was hard to find, no sign or notice, we end up paying the taxi driver extra (with meter) to ring the owner and check the correct address. the place was very dusty, one double bed was located on the attic, which we cannot not stand up. the stair design was dangerous, heater, oven and TV not working. no bath mat supplied when the bath room has stairs and broken tiles. not pleasant at all, Hotel .com should have a standard check before listing this type of place. no lifts we end up helping another tenant located on the fourth floor with her 25kg luggage, next door tenant complained about have to ask another tenant to let her into her own apartment for few days before getting her own key and was unable to contact the owner or Manager. the only thing is, its close to Kensington Palace and some shops. not worth the price we paid for. 4 chairs only for a booking of 6 people and our group is not fussy, happy with basic essentials. Not Happy Jan
Stayed 4 nights in Sep 2018

6/10 Okay

Joseph H

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2018

10/10 Excellent

rojyar

Liked: Cleanliness, property conditions & facilities, room comfort
Would be book again
Everything was okay, good location, house was clean but when we check in the guy who give us a key he wasn’t friendly at all he didn’t even show us anything just hand the key outside and say bye.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, very near to central London and outside congestion zone. Lovely rooms.
Stayed 1 night in Sep 2018

4/10 Poor

Michael J

Good location and near to tube, shops and restaurants close by for all your needs. Basic facility, with a very noisy front door that slammed shut each time people entered or exited. We had a normal domestic combination boiler in our room which serviced the whole building, so each time someone in the building turned on the hot tap, the boiler would fire up, this was noisy. In the morning several people using the shower at the same time, meant the water was initially hot but then went cold as it was not meant for this kind of use.
Stayed 1 night in Sep 2018

2/10 Terrible

grada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appalling!
Unhelpful Contact numbers, lack of clear directions to property which in itself was in poor condition, curtain hooks missing, dust every where. The so called well equipped kitchen had just one teaspoon tomorrow see and 2 mugs. No complementary tea or coffee ( sachets seemed old no expiry date) no acces to TV or wifi as no directions on use found. Step into shower had broken metal strip . Entrance hall a big damp mark on carpet. Would expect to paid to stay there ever again. Left concerns with proprietor without any response. My advise don't bother. No 24/7 service
Stayed 1 night in Sep 2018

10/10 Excellent

ibraniyi, Nigeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kensington and Chelsea apartment is a perfect place to get peace of mind, closeness to grocery shop at anytime, excellent neighborhood and closeness to all the major tourist attractions
Stayed 4 nights in Aug 2018

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good - would stay there again!
In spite of some trepidation (due to some reviews) the two of us found the apartment to be very good. Although it was a tad on the small side (apartment 1a), bearing in mind the location (close to tube station and plenty of eateries), it was good value for money. One could not fault the cleanliness throughout, the bed was comfortable, towels and shower very good, kitchen equipment similar to many an apartment we have stayed in in the past and tea and coffee sachets were very welcome. Since the apartments do not have a reception we decided to go to Cromwell Hotel from square one and ask for the key there. Within two minutes of waiting the key was produced, one of the young ladies gave us instructions as to how to get there and after a short walk we found the apartments building - slightly off Gloucester Road. If we will ever be in need of overnight stay in this particular part of London we would not hesitate to stay at these apartments again.
Stayed 1 night in Jun 2018

4/10 Poor

M

Disliked: Cleanliness, staff & service
Not as advertised.
Not as advertised. Just two room with 3 double bed. ( Advertised for 3 bed room and sofa bed. There was no sofa bed. Was not clean as expected. Moreover it's not honestly advertised. Customer service was poor. No explanation for any questions. My guest were disappointed. Good thing. Good location. Suitable for 4 people. Overall disappointed as misguided add and poor and rude customer service.
Stayed 4 nights in Jun 2018

2/10 Terrible

Chris

Disliked: Staff & service, property conditions & facilities, room comfort
Didn't stay the night boiler broken
Very difficult to find property as it's down a little lane off Main Street above a restaurant. Once inside very shabby but ok. Would have spent the night however no hot water at all. We drove home instead of staying so the kids could go to bed clean. Also note there are 3 double beds but one of them is on a lift platform above another. No privacy for either and dangerous for young children.
Stayed 1 night in May 2018

4/10 Poor

Heather, Port Moody, Canada

Disliked: Staff & service
What the heck?
This place should not be approved by Expedia. I read the other reviews & was scared by the comments about the cleanliness and condition of the room. Don't let that scare you too much, as we found it adequate. However, the check-in process & customer service is not for the faint of heart. We were supposed to confirm & arrange to get key 3 days prior to arrival. After days of not being able to get through by phone, I found an email address online 2 days before we were to come. They emailed back & said due to maintenance issues, we could not come. I had to scramble to find new accommodation. We had it booked for three days later in the month too, so I had to ask if both bookings were cancelled. Again, could not get a hold of anyone. Finally, they said the 2nd booking was ok. The day we arrived, we called to confirm they were meeting us to give us the key as scheduled. They said my transaction was not approved?? (Already paid for through Expedia month prior). We had to meet someone there to get key, scared if they would show up. Luckily, they did. The woman who brought it did not speak much English, so we could not ask any more questions. The WORST part? On our last night, two men (who also spoke no English) showed up unannounced at 930pm to switch the couch! We were putting our kids to bed. Had I been alone in the hotel (I'm a female) with my 2 kids, I would have been absolutely terrified that men with power tools were showing up. Will be asking 4 refund.
Stayed 3 nights in Mar 2018